[Resolved]  Spidigo — Taken Money but no service or installation done for over 1 month

Address:

Ahmedabad, Gujarat

8th October 2014: Mr. Vishnu Kumar Vyas of Spidio[protected] came to my home and accepted a cheque of Rs 7999 for my new Internet Connection. I had selected the Revolution Night Zoom Plan which is basically Unlimited Internet at 512 Kpbs during the day and 2 Mbps during the night. I opted for the 12 months + 3 months plan at Rs 7999. I was assured by Mr. Vishnu Kumar Vyas that now Spidigo network is very good and I will surely get connectivity in my area. He then promised installation 13th October Monday. 13th October 2014: I make special arrangements to make sure I am at home all day. But Spidigo never turns up and no call. 15th October 2014: They finaly said they can come and install today. They spent an hour or so on my room and in the room and finally said network issues exist and there will be a 1-2 day delay. 17th October 2014: After 10 calls to several Spidigo executives they finally tell me that 2Mbps is not possible in my area. They can only offer me 512 Kpbs. I told that is no good for me so refund the amount. I demanded an immediate refund since I had allocated that money for Internet and my existing Internet connection plan was finished. At the same time it was their duty to do a feasibility test prior to accepting the money. However he insisted due to company policy it will take 15days. 29th Oct to 5th November: I have been calling them daily. Now with the manager Mr. Mishra ([protected]). He took my call to start with 29th, 30th. and kept saying I will get it tomorrow. But now he does not even pick up my calls. If I call Spidigo registered number they say it is not their issue since it is not a complain about the working Internet connection. Spidigo has shown great irresposibility in not doing the feasbility test first. To top that they have delayed the refund. And now are not answering the phone calls. This is daylight robbery!