Spidigo — Very Very Bad internet Service

Address:

Ahmedabad, Gujarat

I have been using Spidigo Internet Services since almost last 2 years (starting from 30th April 2015). My problems started just after 10 days of shifting to Spidigo. They were providing very very bad service. There were always internet connection problems. Some days there would be no internet for 4 to 5 hours. This would happen 3 to 4 times every week. This problem continued for next 7 months but in December 2015, just before my renewal, the problem got worse and there was no internet connection for 2 continuous days. I called their Helpline number and made a complaint but the Helpline executives were useless. They would just go on repeating "it would take 24 working hours (effectively 3 working days) to resolve the problem" like a parrot. It was as if you were talking to a machine on the opposite end which would just go on repeating only one sentence "it would take 24 working hours (effectively 3 working days) to resolve the problem." I got a call from their office on the next day of my making the complaint that somebody would visit my residence to see what the problem was but nobody visited my residence to check the connection.

On the third day since the internet had stopped working, I visited their office and I shouted at the Complaints Department Manager. He ultimately told me that a technical person would visit my residence within 2 hours and get the internet up. But again no one visited my residence for the next 4 hours and ultimately with no option left, I approached the CERC the same evening and registered a complaint against Spidigo. As soon as the Spidigo staff came to know that I had registered a complaint in CERC, they sent a technical person to my residence to correct the issue and they also agreed to compensate me for the loss of my 3 days by providing 3 days extra service.

For the next one year for most part of the year (2016), there were no problems. Sometimes (once during a month), there would be problem with internet connectivity but I would call Ms. Khushbu Swaminarayan of Spidigo (with whom I had come in contact when I had approached CERC)and my problem would get resolved within 5 minutes.

But again in December 2016, starting from 6th December 2016, my internet would stop in the night and I would have to email Khusbu in the morning that my internet was not working. This went on for the next 5 days despite me requesting permanent solution for the internet problem and they would assure me every time that they would provide permanent solution but there was no solution from their side. After this went on for 5 nights and with no other option left, I again approached CERC and again registered a complaint against Spidigo. But this time, there was no effect on Spidigo even after making a CERC complaint and the problem continued. Now sometimes there would be no internet even for 24 continuous hours. This problem continued for the next 8 days with only 2 to 3 hours of working internet everyday.

Ultimately on 21st December 2016, after 15 days of continuous internet problems, I wrote an email to the Gujarat Head of Spidigo, Ravi Sawant, after which my problem got resolved immediately. I approached CERC for 15 days extension since I was hardly provided any service in 15 days (from 6th December 2016 to 21st December 2016) but Khushbu objected to this and provided me with only 5 days extension. But I persisted with my complaint with CERC and ultimately Spidigo agreed to provide me with 10 days extension (verbally) to which I agreed, although I had faced internet problem for 15 days. But just 5 days before my internet plan was to expire originally, I came to know that even after Spidigo )Khusbu) had agreed to provide me extension of 10 days, it had not been extended in reality. So I immediately called up the concerned person at CERC and asked for advice regarding the same. He advised me to send an email to him with proof that my internet service had not been extended. I sent him an email with the proof and he forwarded the same to Ravi Sawant and Khusbu, after which Khusbu immediately emailed the concerned person at CERC that my internet plan had been extended for 10 days.

But again on the first and second night of the extension days, my internet was not working and I again emailed to the concerned person at CERC and he forwarded my email to Khusbu and Ravi Sawant again, after which my problem got resolved for the next one week. But again on 7th February 2017 at morning 4 o' clock, my internet stopped working and I called the Spidigo Helpline to register a complaint at 9:30 a.m. the same day but there was no resolution. My internet was down from 4 a.m. on 7th February 2017 to 8 a.m. on 8th February 2017, which was the last day of my internet plan after 10 days extension. I again approached CERC for the same and the concerned person advised me to call Khusbu for the problem. I called her up but she asked me to call Ravi Sawant, Head of Spidigo (Gujarat) for one day extension. I was surprised at how dumb could a person get. The concerned person (Girishbhai) at CERC tried to call Ravi Sawant but he did not answer the call. After that, Girishbhaii again tried to call Khusbu and she also did not answer his call. So Girishbhai advised me to go to Spidigo office since it was the last day of my internet service and my internet would stop from the same night. I visited the Spidigo office and asked to meet Khusbu who came out of her cabin to the reception area where I was waiting for her. When I introduced myself to her, she just went away without saying a word and then signalled receptionist to ask me to meet Sagar, Technical Manager at Spidigo.

I met Sagar and he heard my complaint and gave me an extension of 1 day and he told me that he himself along with Technical supervisor of my area and a technical person would visit my residence and check my connection thoroughly so that I do not face such problem in the future. I though that at last there was a person who was concerned about the customers amongst those dumb Spidigo staff (including Head of Gujarat, Ravi Sawant and also Khusbu, who was extremely dumb). But my this misconception got cleared the next day when I did neither received a call from Sagar nor did he visit me. At 1 p.m. on 8th February 2017, I called him but he did not pick up my call. I called him several times at different time but he did not answer my call. At 2 p.m. on 8th February 2017, he answered my call and when I reminded him that he was to visit my residence to check my connection, he told me that he was on road and he would call me back after about 10 minutes. But there was no call from him even after 40 minutes. At 2:45 p.m. on 8th February 2017, I again called him but he disconnected my call without answering it. I called him 6 times but he disconnected it every time without answering my calls. So my misconception got cleared that Sagar was also a dumb and a waste person like Ravi Sawant and Khusbu Swaminarayan and that Spidigo was a company that did not care for its customers and just want to cheat their customers of their money by promising to provide service but not providing service for almost half of the time.

So people be aware that Spidigo is a fraudulent and a cheating company which only cheats its customers of their money and does not provide internet service for almost half of the period of time it is supposed to provide the internet service and their staff is stupid and waste.