Spidigo — worst customer service and internet connectivity

Address:

Ahmedabad, Gujarat

I don't have internet connection at my home from past week. After trying to reach to their customer service like a million times last week i got to talk to them and they told me that they have registered the complaint and technician will visit my house within 48 hours. But one week later i still don't have internet connection and no-one has came to check what the problem is and no response from spidigo. Now when i try to call them there is always a huge queue in waiting and when i think i will get to talk to them next after holding on for 3 to 4 minutes they always hung up on me saying "all our customer care representatives are busy attending other customers please call us later" so this means i am not a customer who wants service and this happens when i am at very front of the row now i need to call back and again i am at the end of the huge queue. I am suspecting that they don't even have any representatives on the other side most of the time as after calling like 10 15 times in a row i wasn't able to reach to them. So please do something about this as now they don't even have their address on their website so that i can pay them a good visit to see what's going on there. And also note they don't even reply to mail anytime. And this issues has became so frequent in last 3 months that i don't have internet connection in like 10-15 days in months. So please improve your quality of service and internet connection. My username is pateljagruti.