Spidigo — worst speed, connectivity and pathetic customer service

Address:	Ahmedabad, Gujarat, 380019
Website:	www.spidigo.com

I am holding connection of spidigo since long time and there services are the worst and also more painful is the approach they have toward solving customer issue. Customer care executives are worst and they have only 3 to 4 canned lines to convey back e g complaint registered and technical team will get back to you shortly which rarely happens. It takes them almost a week to arrange for an engineer to visit home and fix the problem and that too is not a permanent fix. Supervisors never take calls and executives inform upfront that they do not have authority to transfer the call. For most of the complaints responses are write a mail to customer care id and never got revert from the same. Advising to visit head office is last resort for cc executive.in this year i have almost faced times when the connection was not in working mode for almost 4 month combined and with almost 12 months validity left it seems all prepaid amount is in vain. For cancellation also need to visit head office and would balance amount be refunded that is also not clear. This is a fraud and cheat company and concerns towards them need to be addressed immediately