Spinny — Very Disappointing Post-Sales Experience with Spinny Repair Delays and Lack of Transparency

Website: www.spinny.com

I purchased a second-hand car from Spinny on 20 September 2026. Unfortunately, my car was damaged in an accident on 29 September.

I contacted Spinny the same day and raised a case at around 10:45 AM. I completed the requested forms and provided the available photographs. Due to documentation issues with the previous owner's insurance, the repair process could not proceed through the initial Maruti service centre route.

Between 29 September and 5 October, I repeatedly followed up to understand whether the car would be repaired at Maruti or at a Spinny workshop. On 3 October, I provided the Maruti estimate within approximately 30 minutes of being asked.

On 6 October, I handed over my car to a Spinny workshop at around 11 AM, following instructions from the support team. I was not given a job card, vehicle handover receipt or inspection report.

As of 9 October, I still had not received the repair estimate, despite repeated follow-ups and assurances that it would be provided. I was subsequently informed that the repair would be handled through Spinny's liability process because the insurance was in the previous owner's name. I am still seeking clear written confirmation of the applicable process, cost responsibility and repair timeline.

I have repeatedly requested a direct contact person or an alternative escalation channel, but I have not received the transparency I need. Most updates have required me to initiate follow-ups myself.

I have clearly communicated that I need my vehicle before 20 October 2026. With the estimate, approval, parts ordering and repair still needing clarification, I am concerned about whether this deadline can be met and whether the repair will be completed properly.

I am requesting Spinny to provide:
- Written confirmation of the vehicle's custody.
- A repair estimate and clear explanation of the liability process.
- A designated senior contact for this case.
- A realistic written repair completion date.
- Proper inspection and confirmation of repair quality before delivery.

I purchased my car trusting Spinny, and I expected the same level of coordination after the sale that I experienced during the purchase process. I hope the company takes this matter seriously and provides a clear resolution.