Spinny Complaints & Reviews

Dear Sir/Madam,

I am filing this complaint regarding the purchase of a used car from Spinny, Vehicle No. TN11S9729, which has had multiple issues since the date of purchase.

From the time of delivery until 12th February, I faced repeated problems with the vehicle. Now, I am experiencing a serious engine fault — oil and water mixing — which is a major mechanical defect. The car is currently out of warranty, and I have been informed that no support will be provided.

This is extremely disappointing, especially considering that I trusted Spinny for quality and reliability. Even local dealers offer assistance in such situations, but here I am receiving no help. This clearly points towards negligence in inspection and quality assurance before the sale.

I request Spinny to take immediate action to address this matter, either by repairing the vehicle at no additional cost or offering a fair resolution, failing which I will be compelled to escalate the matter to the Consumer Disputes Redressal Commission.

Vehicle Number: TN11S9729
Date of Purchase: [12th Feb 2025]
Mob no:[protected], [protected]

1. Expired CNG Certificate at Time of Sale
It has come to my notice that the CNG certificate for the vehicle had already expired at the time of delivery in February, which is a serious compliance and safety lapse. Only after I raised a complaint did your team accept the mistake and rectify it by issuing a new certificate.

I must emphasize that this amounts to deficiency in service and misrepresentation at the time of...

I have sale out a car from Spinny on 25th December 2023 Till today my RC is not transferred in my name. I have made more than 50 calls and every time they come up with lame excuses and false promises of solving it by next week. 14 months have gone never done anything yet. i am getting penalty massages from RTO.
Could you help me get my RC at the earliest? Please Please
I am exhausted making calls and hearing false promises form...

Dear Sir/Madam,

I am writing to bring to your attention several issues with the car I recently purchased from your Spinny showroom. On Sunday, 22nd December 2024, I bought a second-hand car from your showroom, and unfortunately, it has not met the promised quality standards.

When the car was delivered, I noticed the following issues after driving it the next day (Monday):

The driver's side window...

I sold my car to Spinny on 1st June 2024 and I started receiving the first challan of same car from RTO on 22nd November 2024 for exceeding the speed limit.
Bit worried, to enquire, I visited the office in Korrum mall, Thane but it was their selling office and person informed me to manage such cases we need to contact online from Spinny application.
I logged a case with Spinny online on 7th Dec 2024 asking the details of my...

I am really dissatisfied by your working patterns, mistakes and behaviour from Spinny employees.

I wanted to sell my car regn no. GJ01WE6538(my reg. ph.no [protected]) for which inspection has been done and price of Rs2, 80, 000 was offered to me on 2nd December which I accepted and gave my PAN, Aadhar card and cancelled cheque in which verification has also been done by transferring Rs1 from your side.

Now on...

Dear Leadership Team,

I hope this message finds you well. My name is Shahrukh Khan and I am writing to express my deep frustration regarding my recent experience with Spinny following my purchase of a 2014 Hyundai Grand i10 Asta on August 14th, 2023. Despite multiple attempts to resolve these issues through your customer service channels, I have been met with insufficient support and unresolved problems. I believe it is essential...

Hi,
I sold my car on Spinny, while selling the car my car second key was not available, so they put 2k hold on my deal as second key was in hometown. I told to Spinny's executive (Shakib) will submit Car key ASAP, but due to medical issue i had submit key after 4-5 days. After submitting the key, they said you have to submit the key within 48 hours & we have already made second key. No one told me that you have submit the key within...

Dear Team,

I sold my car HR26BG7161 on 18th Oct, 2023 however the RC is still reflecting it under my ownership. This is unacceptable as Spinny promised maximum 120 days window for RC transfer which was over by Feb 2024. Kindly advise how to proceed in this regard as RC isn't transferred yet....

Mai Vijay Kumar Gurgaon se
Mane 1 April ko wagon r 1.0 li thi jo ki 101256 km chali hui thi or merko meter piche karwa ke 57000 km bata ke sale ki.gadi me sticker laga hai next due servicr ka jo 111256 km per honi hai.

merko lagta hai spinny bharose layak nahi hai.
agar kuch solution karenge to thik nahi to mai is gadi ko court me laga ke case karunga spinny pe

Hi my name is PARVESH YADAV, mobile number [protected], car number HR26DG8763, I am purchasing a car on 23 nov 2023, but after 4 months rc transfer not done, last 2 months I am requesting trying to ask but everytime they are making fool, every time saying file submitted buyer rto, first they says process complete in 60-90 days, now 4 months complete.
If you are not able to do your promises then why making false promises while selling the vehicle, you are cheating the customer, I am asking no one try to understand I am facing issues, my relative already buy a car from market and rc transfer done in 40 days but I am taking a legal action against spinny soon .

On 9.03.2024, I contacted Spinny customer support regarding the evaluation of my Marthi EECO 2011 car. While discussing the matter with your representative, Mr. Ajit Singh (Mobile Number - [protected] but often calls from [protected]) I encountered disrespectful and abusive language directed towards me. The tone and language used during the conversation were completely unacceptable and left me feeling deeply upset and disrespected.

As a customer, I believe it is imperative to maintain a professional and courteous communication environment at all times. Unfortunately, my recent experience fell short of these expectations and left a negative impression of your customer service.

I kindly request that appropriate action be taken to address this matter and ensure that such incidents do not recur in the future. It is essential to uphold the highest standards of customer service and professionalism in all interactions with customers.

I would appreciate it if you could investigate this issue promptly and provide me with an update on the steps taken to address my complaint. Additionally, I request that you take appropriate measures to prevent similar incidents from happening to other customers.

I won a car from spinny B2B PORTAL app but they block my account and deduct my security 10000 rs with out any reason...

I have purchased a car in jan 2023 and raised a complaint after 3 days for clutch issue as it was very tight, Team took the vehicle and given it back after doing some fixes and informed that this is resolved. I asked that the clutch is still the same then the technician told that in suzuki all the vehicle are like that.
I have recently gone to a suzuki service senter for servicing and they are asking to change the clutch and get the...

Hi my name is PARVESH YADAV, mobile number [protected], car number HR26DG8763, I am purchasing a car on 23 nov 2023, but after 40 days rc transfer STATUS NOT AVAILABLE, last 15 days I am trying to ask but everytime they are making fool, every time saying file submitted buyer rto, first they says process complete in 60-90 days, now says 180 days in rc transfer, seriously .
If you are not able to do your promises then why making false...

Very recently we took the SPINNY ASSURED vehicle from Spinny and had the worst experience
We identified a MAJOR PROBLEM in the vehicle.

When reaching above 80kmph speed in top gear, There was an AIRBAG symbol on The dashboard and the Speedo meter reached 180 ( absolute END) position and the Engine is getting stopping. The power not reaching to Engine.
While we driving on Outer Ring Road ( max speed limit 120 kmph)...

I purchased a Kia Seltos GTX Plus DCT from the Spinny Hub VR Mall in Bangalore 108 days ago, in July 2023. Now it’s November 2023, and the RC transfer process has not yet been initiated. I have tried reaching out to my Relationship Manager and have also sent an email to [protected]@spinny.com, but I haven’t received any response.

Dear all,

I purchased a car on 28th Oct and returned the same back on 30th Oct reason 2010 model was driven only for 27K KM but the tyres or doesn't seems so. Wrong committment at the time of purchase made me feel insecure. I'm been struggling to get the refund back. Person who received the car back informed within 3 working days refund will be credited, no response received. I raised a request calling their call center later...

I had selected a kia sonet and wanted to get my current car evaluated for exchange. They took 7 days and gave a ridiculous price that delayed the buying process for me. The problem starts after buying the car. The backend support and after sales support is what you expect to be seamless. They say no hidden cost and complete process of transfer will be taken care by spinny. This is FALSE.

They started RC transfer application...

They have sold me a defective car which suddenly brakes hard in traffic. They are not ready to exchange the damaged vehicle saying it is exceeded 3 months of purchase. I'm chested by their service....

Spinny is a worst company and the entire staff is giving you false promises. They will tell you one thing and you trust them and later they don't care to fulfill their promises. I reached out to their customer care, escalation team, support team multiple times and no one is doing anything. It is now more than 200 days and my car RC paper is not transferred. I have a big risk whether my car is in the safe hand.I have also wrote to the Spinny CEO ( Mr. Niraj Singh) multiple mails and still there is no action taken. The worst part is last time after complaining to CEO - Mr. Niraj SIngh second time. I got a call from Spinny escalation team saying that my car is sold an I have to wait for 60 more days for RC transfer. I got fully confused that my car is sold and someone else is using and my RC is not transferred. This is really making me upset and I will soon file complaint with the government authorities controlling Spinny business.. This is a fake company and I request all to please don't make any deal with them and get stuck like me.
CEO - Mr. Niraj Singh - You have not made a good company and please come forward and help your customers..

More than 60 days now I don't get any update on my RC . many times as I requested that I am going to shift other state due to that I am facing issue. but no action. very dis-pointed which was very dis-pointed me. That's also I very dis-pointed from spinny.

Fraudsters. Cheaters. Scamsters.
Spinny executives called me promising that they’ll buy my car at an attractive price despite me telling them that I don’t want to sell it to them. Still they sent a mechanic to check my car and then mentioned half that price for buying my car.. sheer waste of time even though when I had asked them that I don’t want to sell my car to them.. pls refrain from using any services of Spinny as they are only interested in completing their targets and not in customer satisfaction.

It inspection of my car done before 3 days ago there terms and condition are giving there price in 48 hour max but it not prove there condtion so i dont get value i want complain too to get my value best and fair so i can sell it other wise i want to file ha complain in court against them

Spinny is a worst company and the entire staff is giving you false promises. They will tell you one thing and you trust them and later they don't care to fulfill their promises. I reached out to their customer care, escalation team, support team multiple times and no one is doing anything. It is now more than 200 days and my car RC paper is not transferred. I have a big risk whether my car is in the safe hand.I have also wrote to the Spinny...

I have sold my car to Spinny Hyderabad on Sept 28th 2022. At the time of car sale, the representative told me that it would take 120-180 days for the car to be sold and if it remains unsold, then it would be transferred on Spinny's name. But, neither the car got sold nor the RC is transferred. I have been writing to Spinny customer care since March 20th and getting a standard canned response. Now, the car inssurance is about to expire in...

My car Hyundai Eon was sold to Spinny who withheld an amount of Rs. 5000/- to be returned to me when the car got resolved. The RTO where the car was being sold took my submission regarding verification of documents via video conferencing. The car was sold. However since, as per the agreement with Spinny, I did not go personally to the RTO to get verified, I will not be reimbursed the Rs. 5000/-, although the car was resolved. This is harassment...

Hi,

I have purchased vehicle from spinny at Mantri Sqaure, Bangalore location on 29th Dec, 2022 and it has been written in contract that they will give warranty of one year for gear engine and brake and 3 months warranty for others. I registered complaint that there is sound while applying brake and also gear handle has vibration. The complaint was registered a week ago but still they didn't inspect vehicle and gave me any...

My father was personally visited RTO office on 22/03/3023 for RC transfer and the same has done within same day.
As per SPINNY’s confirmation the balance amount will be credited within 1 to 2 hours but still fund not credited in my account.
Kindly find the attach screenshot for your reference....

In succession to my earlier complaint on this site, SPINNY responded and completed with the RC transfer formality on 17 Feb 2023.

Post transfer of RC, spinny was to release the withheld amount (as per initial deal) within 2 working days, which makes it 21 Feb 23 (excluding Saturday & Sunday). However to my surprise they have not released the balance amount even after 12 days of completion of RC transfer.

Mr Deepesh (+[protected], Sr. Manager at SPINNY has STOPPED responding, who was initially till making of deal was actively calling and responding. Now Mr Sandeep (Spinny ID: VDxx1041xx70, Mob: 95xx39xxxx) at Chandigarh who got RC transferring completed on 17 Feb 23 has confirmed that requisition to complete balance money transfer has been initiated by him on 17 Feb 23, but Mr Deepesh is NOT PROGRESSING the case being at Spinny Headquarters and that is why it is delaying the transaction completion process.

With such a BAD experience with SPINNY, I would never recommend anyone in defence fraternity to go with SPINNY. It is high time that SPINNY should think about its Processes to be transparent with customers, stringent with timelines and answerable for mis-handling of customers by its senior executive employees so as to improve its overall Image in market and the customer delight.