Spoyl — refund amount not credited

Address:

1-211/483, tulasi nagar, madhapur, Hyderabad, Andhra Pradesh, 500018

I bought two pair of shirts and returned back for which i got back amount in spoyl account.
And then i made cashout in the spoyl application to my bank account but the money is not getting credited to my account.
I made cash out a month ago though i'm trying to reach spoyl customer care there isn't any response from them and also there isnt any replies from email team also.
I seriously want my refund back