Sri Krishna Travels — yesterday night, the bus operator don't pick up me.

Address:

500072

Yesterday night, the bus operator don't pickup me.
I booked a ticket from hyderabad to kakinada at 8.05pm through redbus app..i got a msg &email ...departure [protected]@ 8:05 pm in front of Near JC Brothers, opp kalamandir...but the driver called me 7:44pm and he told me that the departure time was 7.45pm...so we are going to catch the bus..i called to your driver.. at 8.03pm, .and they replied me, already bus left going long come to LB Nagar, bus will reach at 10.30, ..
Experienced a worst situation with the bus staff...even he don't know how to talk with the customers how to manage and he is using a very vulgar language while talking to customer...Nd plz do respond to this complaint as we gone through a very very bad situation...

redBus mTicket
Route: Hyderabad to Kakinada
Ticket No: TN8J44597316
Passenger: (19, FEMALE)
PNR: SK1701629-SKT-69A
Travels: Sri Krishna Travels
Departure: 08:05 PM Jul 21, 2019
Seat Numbers: R11
redbus Discounted Fare: Rs.655.55
Boarding point: K.P.H.B
Landmark: K.P.H.B
Address: Near JC Brothers, opp kalamandir ph [protected]
Boarding point contact: N/A
Sri Krishna Travels Customer Care: [protected]
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redBus Helpline:[protected]