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SriLankan Airlines Customer Care Contacts

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Last updated Jun 1, 2024
Complaints
118
Resolved
12
Unresolved
106
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SriLankan Airlines
Customer Service Contacts

SriLankan Airlines Phone Numbers

Phone
+94 777 771 979
23
13
Fax
+94 197 335 312

SriLankan Airlines Website

SriLankan Airlines Head Office Address

Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

SriLankan Airlines Social Media

SriLankan Airlines Working Hours

Monday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Wednesday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Friday 09:00 am - 05:00 pm
Saturday 09:00 am - 05:00 pm
Sunday Closed

SriLankan Airlines Company Representatives

Additional SriLankan Airlines contact information

Contacts http://www.srilankan.com/enuk/flying-with-us/contact-us 24 Hour Contact Center Colombo Telephone: +94 777 771 979 Fax : +94 197 333 999 Email: [email protected] Operating Hours: Monday To Friday (00:00 To 23:59) Srilankan Cargo Office No. 28, De Vos Avenue, Colombo 4, Sri Lanka. Telephone: +94 197 333 280 Fax : +94 197 335 313 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00) Ticket Office / Pta Ticket Office Srilankan Airlines Ltd., Level 3, East Tower, World Trade Centre, Echelon Square, Colombo1,sri Lanka. Telephone: +94 777 771 979 Fax: +94 197 335 312 Email: [email protected] Operating Hours: Monday To Saturday (08:30 To 17:00) Galle - Ticket Office Srilankan Airlines Ltd., No 16 A, Gamini Mawatha, Galle, Sri Lanka Telephone: +94 197 333 105 Fax: +94 197 335 106 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 18:00) Kandy - Ticket Office Srilankan Airlines Ltd., No 17, Temple Street, Kandy, Sri Lanka. Telephone: +94 197 333 101 Fax: +94 197 335 101 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Head Office Srilankan Airlines Ltd., Airline Centre,bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 122 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Airport Ticket Office Srilankan Airlines Ltd., Bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 282 Email: [email protected] Customer Affairs - Passenger Queries Airline Centre, Bandaranayake International Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 627 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Customer Affairs - Baggage Queries Airline Centre, Bandaranayake Internatinal Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 393 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Flysmiles Service Centre Srilankan Airlines Ltd., Airline Centre, Bandaranaike International Airport, Katunayake Telephone: +94 197 333 333 Fax: +94 197 335 333 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Srilankan Airlines Passenger Sales Office 328, Court Road, Trincomalee. Telephone: +94 262 227 775 Fax: +94 262 225 401 Operating Hours: Monday To Friday (08:15 To 17:00) Trincomalee Psa Office No 328, Court Road Trincomalee Telephone: +94 262 227 775 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Batticaloa - Psa Office The Traveller Global ( Pvt ) Ltd, No 373, Trinco Road , Batticaloa Telephone: +94 065 222 988 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Aluthgama Psa Office No. 51, Galle Road , Kaluwamodara, Aluthgama Telephone: +94 347 326 767 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Gampaha - Psa Office No.302 Colombo Road, Gampaha. Telephone: +94 334 950 020 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Hambantota Psa Office No:30, Wilmot Street, Hambantota Telephone : +94 472 220 527 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Jaffna Psa Office No:272, Stanely Road, Jaffna Telephone: +94 212 220 404 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Vavuniya Psa Office No: 60/8, 1st Cross Street, Vavuniya Telephone: +94 242 224 392 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Wennappuwa Psa Office No.92, Main Street Wennappuwa Telephone: +94 312 254 251 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Anuradhapura Psa Office 522/1-c, Maithreepala Senanayake Mawatha, Anuradhapura Telephone: +94 025 222 5400 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00)
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SriLankan Airlines Overview

Latest complaint Overbooking has been filed on 01/06/2024. Latest Resolved Officers were unable to respond to help. was resolved Jun 7, 2022. SriLankan Airlines ranks as the #22 most complained about among Airlines.

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Recent SriLankan Airlines reviews & complaints(118)

T
Thayat
Jun 1, 2024
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Srilankan Airlines — Overbooking

I made a reservation with Sri Lankan Airlines for my cousin to fly from Colombo (CMB) to Toronto (YYZ) on May 01, 2023 with the details as follows:
Ticket purchased: Toronto, Canada
Date & Time of Travel: May 01, 2024, 0325
from Colombo (CMB) Flight No & Route: UL501 – CMB to CDG; Seat 26A UL501 - CDG to FRA; Seat 26A DE2402 – FRA to YYZ with scheduled arrival on 01 May, 2024 at 1800 hrs.
As my cousin was...
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KittyThomas
Sep 14, 2023
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Srilankan Airlines — Flight cancelled and no hotel accommodation SAFETY CONCERN for women travellers in Srilanka

I booked my 2way flight via Srilankan airline starting on 25 August from Sydney to Kochi transiting at Srilanka, and returning on 18th September from Kochi to Sydney. The Srilanka airline team kept reminding me that I am eligible for a hotel accommodation since my layover is more than 8 hours for my Sydney to Kochi flight.The flight cost me 1145.70 aud (737 usd). As per the website I am eligible for a 2 way hotel accommodation based on my...
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B
Barrow
Mar 28, 2023
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Srilankan Airlines — Online booking

For the las week, I have been attempting to book a return flight to Colombo, on the airline, departing from London in June and returning in July. I have repeatedly filled out the documentation and payment details, only to receive the error message 4620 on each occasion.
I contacted the airline, who said my bank had stopped the transfer. I then went to the bank, who said they did not stop payment, I have the funds and there are no limits...
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