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SriLankan Airlines Customer Care Contacts

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Last updated Jan 15, 2023
Complaints
115
Resolved
12
Unresolved
103
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SriLankan Airlines
Customer Service Contacts

SriLankan Airlines Website

SriLankan Airlines Head Office Address

Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

SriLankan Airlines Social Media

SriLankan Airlines Working Hours

Monday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Wednesday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Friday 09:00 am - 05:00 pm
Saturday 09:00 am - 05:00 pm
Sunday Closed

SriLankan Airlines Company Representatives

SriLankan Airlines Phone Numbers

Phone
+94 777 771 979
23
12
Fax
+94 197 335 312

SriLankan Airlines Overview

Latest complaint Damage to Check in baggage has been filed on 15/01/2023. Latest Resolved Officers were unable to respond to help. was resolved Jun 7, 2022. SriLankan Airlines ranks as the #22 most complained about among Airlines.

Additional SriLankan Airlines contact information

Contacts http://www.srilankan.com/enuk/flying-with-us/contact-us 24 Hour Contact Center Colombo Telephone: +94 777 771 979 Fax : +94 197 333 999 Email: [email protected] Operating Hours: Monday To Friday (00:00 To 23:59) Srilankan Cargo Office No. 28, De Vos Avenue, Colombo 4, Sri Lanka. Telephone: +94 197 333 280 Fax : +94 197 335 313 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00) Ticket Office / Pta Ticket Office Srilankan Airlines Ltd., Level 3, East Tower, World Trade Centre, Echelon Square, Colombo1,sri Lanka. Telephone: +94 777 771 979 Fax: +94 197 335 312 Email: [email protected] Operating Hours: Monday To Saturday (08:30 To 17:00) Galle - Ticket Office Srilankan Airlines Ltd., No 16 A, Gamini Mawatha, Galle, Sri Lanka Telephone: +94 197 333 105 Fax: +94 197 335 106 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 18:00) Kandy - Ticket Office Srilankan Airlines Ltd., No 17, Temple Street, Kandy, Sri Lanka. Telephone: +94 197 333 101 Fax: +94 197 335 101 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Head Office Srilankan Airlines Ltd., Airline Centre,bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 122 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Airport Ticket Office Srilankan Airlines Ltd., Bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 282 Email: [email protected] Customer Affairs - Passenger Queries Airline Centre, Bandaranayake International Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 627 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Customer Affairs - Baggage Queries Airline Centre, Bandaranayake Internatinal Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 393 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Flysmiles Service Centre Srilankan Airlines Ltd., Airline Centre, Bandaranaike International Airport, Katunayake Telephone: +94 197 333 333 Fax: +94 197 335 333 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Srilankan Airlines Passenger Sales Office 328, Court Road, Trincomalee. Telephone: +94 262 227 775 Fax: +94 262 225 401 Operating Hours: Monday To Friday (08:15 To 17:00) Trincomalee Psa Office No 328, Court Road Trincomalee Telephone: +94 262 227 775 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Batticaloa - Psa Office The Traveller Global ( Pvt ) Ltd, No 373, Trinco Road , Batticaloa Telephone: +94 065 222 988 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Aluthgama Psa Office No. 51, Galle Road , Kaluwamodara, Aluthgama Telephone: +94 347 326 767 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Gampaha - Psa Office No.302 Colombo Road, Gampaha. Telephone: +94 334 950 020 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Hambantota Psa Office No:30, Wilmot Street, Hambantota Telephone : +94 472 220 527 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Jaffna Psa Office No:272, Stanely Road, Jaffna Telephone: +94 212 220 404 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Vavuniya Psa Office No: 60/8, 1st Cross Street, Vavuniya Telephone: +94 242 224 392 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Wennappuwa Psa Office No.92, Main Street Wennappuwa Telephone: +94 312 254 251 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Anuradhapura Psa Office 522/1-c, Maithreepala Senanayake Mawatha, Anuradhapura Telephone: +94 025 222 5400 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00)
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Recent SriLankan Airlines reviews & complaints(115)

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Srilankan Airlines — Damage to Check in baggage

Im SADTC Senanayake and yesterday evening I flew from Delhi to Colombo in UL196 and when collecting check in baggage one of my baggage lock was broke and removed...
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Srilankan Airlines — Student special 10%cashback scam

Address:Colombo

Srilankan airlines is a scam company. They told me i will get my cashback in 3 days. Then after requesting for a long amount of time they told me it will come in 21 working days. After that when i asked where is it they said it will be given in 3 to 4 weeks. Even now they are saying the same. They are thieves they wont return your cashback ever. Never book from this [censored]lankan airlines....
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Srilankan Airlines — Flight cancellation and refund request

Sir/Madam
This is with regards to my mom named SABIHA ANSURUDEEN aged 70 years had a flight travel on 23rd Nov through Srilankan Airlines from Madurai to Riyadh via Colombo, with BOOKING RESERVATION NO 6MQMYX, and E Ticket no 603-[protected] .
The ticket was booked on 17th Nov 2022 itself, with a plan that she will accompany another person (my Friend) who was also travelling from Madurai to Riyadh in the same flight, so we planned...
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