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SriLankan Airlines Customer Care Contacts

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Last updated Oct 18, 2022
Complaints
111
Resolved
12
Unresolved
99
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SriLankan Airlines
Customer Service Contacts

SriLankan Airlines Website

SriLankan Airlines Head Office Address

Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

SriLankan Airlines Social Media

SriLankan Airlines Working Hours

Monday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Wednesday 09:00 am - 05:00 pm
Tuesday 09:00 am - 05:00 pm
Friday 09:00 am - 05:00 pm
Saturday 09:00 am - 05:00 pm
Sunday Closed

SriLankan Airlines Company Representatives

SriLankan Airlines Phone Numbers

Phone
+94 777 771 979
23
12
Fax
+94 197 335 312

SriLankan Airlines Overview

Latest complaint Itinerary changing again and again has been filed on 18/10/2022. Latest Resolved Officers were unable to respond to help. was resolved Jun 7, 2022. SriLankan Airlines ranks as the #22 most complained about among Airlines.

Additional SriLankan Airlines contact information

Contacts http://www.srilankan.com/enuk/flying-with-us/contact-us 24 Hour Contact Center Colombo Telephone: +94 777 771 979 Fax : +94 197 333 999 Email: [email protected] Operating Hours: Monday To Friday (00:00 To 23:59) Srilankan Cargo Office No. 28, De Vos Avenue, Colombo 4, Sri Lanka. Telephone: +94 197 333 280 Fax : +94 197 335 313 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00) Ticket Office / Pta Ticket Office Srilankan Airlines Ltd., Level 3, East Tower, World Trade Centre, Echelon Square, Colombo1,sri Lanka. Telephone: +94 777 771 979 Fax: +94 197 335 312 Email: [email protected] Operating Hours: Monday To Saturday (08:30 To 17:00) Galle - Ticket Office Srilankan Airlines Ltd., No 16 A, Gamini Mawatha, Galle, Sri Lanka Telephone: +94 197 333 105 Fax: +94 197 335 106 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 18:00) Kandy - Ticket Office Srilankan Airlines Ltd., No 17, Temple Street, Kandy, Sri Lanka. Telephone: +94 197 333 101 Fax: +94 197 335 101 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Head Office Srilankan Airlines Ltd., Airline Centre,bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 122 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Airport Ticket Office Srilankan Airlines Ltd., Bandaranaike International Airport, Katunayake, Sri Lanka. Telephone: +94 197 335 555 Fax: +94 197 335 282 Email: [email protected] Customer Affairs - Passenger Queries Airline Centre, Bandaranayake International Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 627 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Customer Affairs - Baggage Queries Airline Centre, Bandaranayake Internatinal Airport, Katunayake, Sri Lanka. Telephone: +94 197 331 393 Fax: +94 197 335 145 Email: [email protected] Operating Hours : Monday To Friday (08:00 To 16:30) Flysmiles Service Centre Srilankan Airlines Ltd., Airline Centre, Bandaranaike International Airport, Katunayake Telephone: +94 197 333 333 Fax: +94 197 335 333 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 16:45) Srilankan Airlines Passenger Sales Office 328, Court Road, Trincomalee. Telephone: +94 262 227 775 Fax: +94 262 225 401 Operating Hours: Monday To Friday (08:15 To 17:00) Trincomalee Psa Office No 328, Court Road Trincomalee Telephone: +94 262 227 775 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Batticaloa - Psa Office The Traveller Global ( Pvt ) Ltd, No 373, Trinco Road , Batticaloa Telephone: +94 065 222 988 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Aluthgama Psa Office No. 51, Galle Road , Kaluwamodara, Aluthgama Telephone: +94 347 326 767 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Gampaha - Psa Office No.302 Colombo Road, Gampaha. Telephone: +94 334 950 020 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Hambantota Psa Office No:30, Wilmot Street, Hambantota Telephone : +94 472 220 527 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Jaffna Psa Office No:272, Stanely Road, Jaffna Telephone: +94 212 220 404 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Vavuniya Psa Office No: 60/8, 1st Cross Street, Vavuniya Telephone: +94 242 224 392 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Wennappuwa Psa Office No.92, Main Street Wennappuwa Telephone: +94 312 254 251 Email: [email protected] Operating Hours: Monday To Friday (08:15 To 17:00) Anuradhapura Psa Office 522/1-c, Maithreepala Senanayake Mawatha, Anuradhapura Telephone: +94 025 222 5400 Email: [email protected] Operating Hours : Monday To Friday (08:15 To 17:00)
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Recent SriLankan Airlines reviews & complaints(111)

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Srilankan Airlines — Itinerary changing again and again

I have booked a flight from New Delhi to Paris in Sri Lankan airlines. However they have changed the itinerary from 13th December to 16 December. We changed the plan as to match flight timings, and today again they have changed the itinerary.

When called, they have no response to this....
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Srilankan Airlines — Active pnr boarding denial

I had a flight from Singapore to Mumbai via Colombo on 2nd oct, 20:10 pm. I had an active PNR but was still denied boarding even though I had reached the airport at 5:30 in the evening. At the check in counter I was in communication with two people, Shankar ( SRI LANKAN AIRLINES) and Krishnamala ( DNATA CSO). Both these people confused me all together and didn't issue boarding passes giving random reasons. At 7:30 pm I went to the ticketing...
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Srilankan Airlines — Missing baggage- UL173

01/09/2022
Bangalore airport

I travelled from NZ to Bangalore and arrived Bangalore airport at 2.30 am this morning on UL 173. (AKL-MEL, MEL-COLOMBO, COLOMBO-BANGALORE)
I did not receive both my checked in baggage. I complained at the airport and when they escalated, they said they already had the information that my baggage is still in Melbourne. They promised me that it will arrive in the flight tomorrow evening....
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