SRL Diagnostics — COVID19 Test Report!

Address:

Gurgaon, Haryana

I have yet not received my test report for Booking Reference CUD028904. The Covid test was conducted for myself at 10:59 AM on 13/April/2021, but even after 42+ hours now, the test report has not been provided. Customer care department is totally non-responsive. Calls made to the never get connected to any executive and emails written to them are never replied. I fail to understand what is the problem here, when the company claims that they have 24 by 7 testing centers and when every other lab is providing a report in 24 hrs. Ad this is when the test is pre-paid!

This is our worst experience as far as Covid test report result availability is concerned, that too against such a big brand name. The trust factor is completely lost. Sample was collected from my home in Gurgaon. Please help get this resolved on priority.

Thanks & Regards,
Swarnim Mehta