SRL Diagnostics — Home collection

Hi, we had booked a home collection for a fasting lipid profile. No one turned up at the said time. When we called the number we were Given, the rep told us that he is not the person incharge and that we Should call customer care. On calling them as well, we were told to wait for another 15 mins but to no avail. This is highly unprofessional and I would surely not recommend people to use your services. In this competitive world where there are so many diagnostic services, we expect a more customer friendly platform.