SRL Diagnostics — late release of test results

Srl diagnostic salt lake kolkata
I stay at a place 4 hrs away frm kolkata thus i planned to have test at srl salt lake and confirmed over phone that they shall release results on next day night via email but the failed to do so for 2 days consecutively stating that mumbai dept isnot releasing reports. Am i liable for that? Such an unprofessional act.
I had to cancel dr appointmnt next day and also miss my office

For 2 to 3 days.. Even at reception i cleared twice that they would be mailing me reports next day at night... Charging so high than rates for same test at other labs in city... But their fake promises and commitments we have to suffer... I had no other option than to leave my office and stay at rent some where.
Patient - sneha sharda
Sample on -1st sep 17