SRL Diagnostics — Money taken but no testing done. Fooling around

Address:

Mumbai

I had booked blood testing packages for 2 of my parents on 5Aug, Booking ID CUH005628 and CUH005625. I have paid `7000 Rs for testing's and given confirmations of online payment by email. Results were promised to be given in 24 hrs .
SRL people started fooling around, saying that they have not received any email, they cannot send any email, their systems are facing problems . They asked to contact Whats app number to receive reports -just another way of fooling around. On making rigorous followup, SRL people ( Priyanka Gomes and Mr Himashu ) on every day on 7Aug, 8Aug and 9 Aug, still promises were made that reports will be shared.
On 9th Aug afternoon ie 5th day after the blood collection, Priyanka disclosed that the samples have not been tested by the lab and the payment was not received in time. Till this time there were no attempt from SRL to inform me, on top of that SRL people started approaching the patient for repeat sample collection to hide their lapses.
To escalate this issues I insisted to speak to their hire bosses, and they kept me waiting on the call for more than 1 hr today (9Aug)
They have taken the money and did not bother to either test Or to repay the money. On every occasion they have been highlighting that they are facing some challenges to email or calls .
Their services are purely pathetic and unprofessional.
I wish that SRL diagnostics should stop their services and stop looting & fooling consumers.