SRL Diagnostics — Not refunding my money for a test not performed

This is regarding my test i booked for my mother in law from SRL on 25th feb 2022 for anti-TPO antibodies..It was written on the site that result will come in 48 hrs..Its 4th March 2022 no report has come..Not a single person called and informed me also about the reason for delay..I was making repeated calls to SRL..And every time new agent (Himanshu or Samarth or Hamna) picked up my call and i had to reiterate my issue over and over again..I asked for refund that also they are making me roam
in circles..Such horrible treatment they have given me as a senior consultant in Safdarjung Hospital..plz lool into this message