SRL Diagnostics — online and call center booking

Their online home collection services do not work anymore.

I did an online booking for home collection and even paid for it in advance. When no one came home on the scheduled time, i called them on their call centre number and they said they have no record of the booking - i used my portal profile to do the booking.

They sent a person in the afternoon, much later than the scheduled time, to my old goregaon address, which i had already gotten removed from their systems 6 months back. This is the second time they did this mistake. Their call center guys are crappy to talk to and do not understand basic things. They have come to my new address several times actually.

There was a time this used to work. I have not received a refund of my booked test yet. This test was super urgent for my grandmother and i really think they are playing with lives by giving this kind of crappy service.