SRL Diagnostics — RT PCR Sample taken on 12th April No report received yet

My daughter's swab was taken on 12th April 2021 and today is 16th April 2021. Neither I have got any negative report nor I have received any call from BMC. I am absolutely clueless about the status of the result. They are not even giving me the reipt for the collection of the swab. The swab was taken from kandivali west from SRL franchisee on Mathuradas road, Kandivali West, Mumbai. I need immediate status of the report. Absolutely pissed off with service. The Customer care doesn't even bother to pick up the call.

Please help us with the above concern.
Ref No of Account: INDRF[protected]