SRL Diagnostics — Sample collection issue

Address:

MUMBAI

I have booked a home collection test for my Aunt and Uncle who are old and live alone. Both are experiencing Covid symptoms and have co-morbidities.

As per SRL website time slot availability, I have booked for RT PCR sample home collection for both of them and already made the payment online.

Now we have been informed that all slots are full and a home collection could only be possible tomorrow i.e after 24 hours.

This is preposterous, as we booked the appointment only as per the time shown on the SRL website.

If the slots are not available then you should not take payment from us in advance by making false claims.

I need the issue resolved ASAP.