SRL Diagnostics — Sample missing issue

Hii, , , my name is gurwinder, yesterday I gave sample for renal /kidney panel 1, at 9:30 pm with accession number 0080UHl010549 lab PPL told me to collect report in the morning. I gave both blood and urine sample as told by the technician. Today I got report but in that they have mentioned urine sample not received. I called staff there and they started making excuses. This is not the first time I got disappointed from Srl this is my second chance. I requesting u to please look into the matter and enquire about it. Previously last year they gave me 2 different report o[censored]rine culture. This is not expected from such a big so called brand SRL.