SRM Transports Complaints & Reviews

I am sundar. I had bad experiences with srm transport on 3-4-2016. I had booked a ticket from chennai to kalayarkoil non ac bus and my boarding place at chromepet 8.55pm. I am waiting there from 8.30pm but the bus didn't came until 10.00pm. After 10.00pm i got call and srm bus driver telling that i moved the bus it's in tambaram near at hindu mission hospital. Before moving from chromepet they didn't call to me. I was searching the non ac...

I have booked two tickets through red bus with Srm travels. Both tickets for sleeper coach and it was supposed to be today at 7.20 pm. I got a call in the morning from srm and they said the vechile is cancelled and they arranged another one around 8:30 pm. I spoke to the driver around 8 pm and told him that I was already at the boarding point. They left passengers and when I called them after sometimes, they said the driver has forgotten...

I booked a ticket in SRM ac sleeper..., we saw the bus standing in stop, We reached on time for boarding but we were told that the bus left the boarding point.. I kept calling but the attender was cutting the call ... Somehow I managed to follow the bus and reach the bus in next few stops... Then I came to know that the seat was given to some other person for high cost...Very poor service...

I booked 17th number seat. while boarding, the driver is telling, that bus is cancelled and in this bus, you have been allotted seat number 44 (last row). when i questioned, driver is telling, "this is your seat number, either get in or else, shut up and get away, i know how to fill the seat"...

Pnr WB98C7567 and pnr WB98C9D29. Cancelled ticket on 20/01 and 21/01 but still fund not received to my account. Please resolve this....

SRM B-202A Udangudi Bangalore - 06:00PM SLEEPER A/C will arrive madurai at 11 PM


The Worst maintenance bad irritating smell inside the bus and there was heavy leak in this bus .I have booked 3 ac sleeper seats a month back and when i get in, with my two kids it is full of wet and heavy leak from A/c blower .it was link a shower drops ( e:g when we are not closing the shower completely it drops heavly )even though the...

The worst travel experience till date(10 DEC 2015) SRM TRAVELS- Ac sleeper 10.30pm from Srm Depo.The travels incharge was so irresponsible for our lives, inspite of the driver informing that the diesel is leaking at 11.30 pm he was assked to drive slowly to Bamgalore .Around 4.15 Am the engine was fully overheated redhot it would have caught fire somehow the driver noticed and evacuated the bus before it was on fire .There were many travel...

I have booked two tickets for my brothers journey from Chennai to Tiruvananthapuram on 02/12/2015. The bus service got cancelled because of the floods. I have got a response from Mr. Raghu saying that they cannot refund the money. I spoke to a person named Karthik about this and was promised that the refund would be initiated but he had asked me to send a mail first. After sending the mail, there was no response for another 15 days. After...

We have booked ticket from chennai to cumbam at 8.30pm on 17/12/2015 in SRM transport. Due to heavy traffic, we came late to the boarding point around 8.32 pm. two of my friends got inside and i went to park the vehicle .mean time the driver and the fellow person incharge for the bus started from the boarding point though they know i went for parking . my freinds wer asking the driver to stop the bus and he refused . i took an auto started...

PNR No: WB 9230626 Chennai to Tiruchendur, Seat Nos: 19, 20, 22 Bus service cancelled due to heavy rain, but I reached my native place thru local bus along with my family. Till now the ticket amount not refunded to my account. Mr Ragu, incharge of complaints, asking me for other options. I am a regular customer of SRM . But now i am not satisfied with Mr Ragu's reply. Kindly make arrangements to refund the amount to my account at the earliest,...

Worst customer service ever...I juz tried reaching the supervisor for an enquiry stating an old person is travelling and there were no persons in the koyambedu office counter to ask for details..his response was so rude that we wouldn't try booking their bus again..Don ever recommend this bus service to anyone.....

I am Ganesh Shenoy (Ph:[protected]). I was trying to book ticket from Madurai to Chennai for the travel date 21/11/2015 (Bus rute no. M-133A @ 1 PM) seat no 15. While booking ticket the payment was deducted from my Credit Card but Ticket not booked due to technical error in the SRM website. The tech error was confirmed by their officer at West Mambalam head office Mr.Raghu and he had informed that since there was a server problem the ticket...

One day back i traveled from Ravulapalem to Chennai in this SRM bus. it was very horrible journey i never had in my life. Starting itself bus came by 35 mins late, And when i entered into the bus there was very bad irritating smell and most important thing is there are lot many Bedbugs showed me hell, entire bus was like that and all passengers were suffered from those bedbugs. And the cleaner and Driver were not bothering about us and very...

My wife traveling now from kumbakonam to bangalore.bus starts at 8.20 pm and now 1.30 a.m..bus is not stopped on any of the motel till now and my wife reauest driver to stop on motel to tiolets ..driver react rudely and said will not stop at right now Only old women is also requested he treat very rudely too...

Hi there, This is to bring in to your notice that I(Vivekanandhan), booked a ticket in SRM transports from Chennai to Thiruchendur for 2nd October, 2015. Boarding at perungalathur. As I booked the ticket through Redbus website, I got the M-ticket stating the departure time is 7.45pm, but unfortunately I reached the boarding point only around 8pm. Meanwhile as I knew that it would be late to reach the boarding point, I starting calling...

Travelyaari.com mTicket No:[protected], PNR:LLYVYO, Chennai-Visakhapatnam, 29-Sep-2015, 06:30 PM, seat:U25, SRM Transports India Private Limited, Name:M Santhosh Actually I booked 29th September 2015 night chennai to vizag 6:30pm MERCEDES BENZ MULTI AXLE bus at the fare of rupees 1605.. but atlast at the time of boarding they changed the old ordinary stupid ac bus of same rate. I will take step to do any thing agains WORST SRM TRANSPORT.i...

Very bitter experience with srm. Booked for chennai to tirupur sleeper. Bus was cancelled and dey asked to board semi sleeper. But after boarding dey said no seats and asked to get down. Rude behaviour by staff. Left on d street.
ticket details:redBus mTicket -

Chennai to Tirupur

TH8U93228784

RB9112B03

SRM Transports

09:45 PM Aug 2, 2015

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Iam travelling from chennai to Madurai on 18th july 2015. In multi axle volvo bus it is gng upti tenkasi. There is no proper response from drivers and the worst cleaner. Respect is not a matter for a human. As a customer for a specific concern, it is big issue. Not me, ask all passengers from the bus, they ll provide a worst feedback on cleaner. He is not respecting anyone. He is from whereever it may be!!!.. our concern is respect we didn't...

Dear sir/ madam, This is shobith, and I'm presently travelling in your Volvo bus from Chennai to Bangalore.And there is no cooling inside the bus. Bus left from koyambedu at 1.30 today 9-07-15. And till now there is no cooling. Pls take this Matter seriously. Thanks Shobith...

Passanger name: S Hariharan MOBILE: [protected] Complaint : 1. AC notworking in the bus 2. Seat not fix at one position Travel date: 30th june 2015 Travel from: Chennai to Bangalore Time of Dep: 11.00 pm at Koyamedu seat no: 26 In spite of repeat complaint from the starting no action been taken by SRM to fix the problem. least bother to adress the Passangers complaints. This is my 3rd bitter incidence at SRM. Appreciate your...