Srm Transports — Kind attention: seeking refund for ticket number: tj8x[protected]bus left without picking passenger - raja jenish (seat no: 12)

Address:	Chennai, Tamil Nadu, 600030
Website:	www.srmtransports.in

Name: raja jenish


Mobile number: [protected]

Ticket number: tj8x38492722

Seat number: 12

Srm transports multiaxle volvo: chennai to bangalore

Date of journey: 01/08/2016 / dep time: 10.30 am

Pnr no: rb9aa36ce

Ticket booked through : redbus

Total fare paid for ticket rs. 421.00


Dear sir,


My ticket details are endorsed above. The copy of the ticket (Screenshot) booked through redbus this morning at 8.45 am is attached. I was supposed to board the bus at 10.30 am at koyambedu.

I arrived your newly designated srm transports office opp to hotel jayapushpam and adyar ananda bhavan sweets on time. Only then i was informed that the bus started from near hotel chennai gateway and i had to take an auto to reach the spot.

By the time i reached the spot the bus had left and the staff in your office at sriji complex said nothing can be done.In the meantime no one from your office called me / intimated me from the bus or your office about the departure of the bus. No phone call was given to me before the bus left. No intimation about the place of departure rather.

In this regard i had to wait for 2 hours in koyambedu bus stand and managed to get a ksrtc bus at 12.45 pm from the cmbt ksrtc bus stand. I had a very important official meeting scheduled at bangalore by 7.00pm and owing to this i had to miss the meeting and incur heavy losses.

Moreover i am deeply disappointed and dissatisfied by the way srm transports its treating its customers in the recent past. I had been travelling with srm over the past 6 years and this is the first time i have been left behind on a scheduled journey. This is too annoying.

I kindly request you to refund me the entire ticket fare of rs. 421.00 as the journey had not been performed and i was left behind. The sole responsibility is to be borne by your company and i am sure srm will compensate the ticket cost as a good gesture for the unperformed journey. I had heavy financial losses to incur rather. Henceforth i kindly request you to refund me the fare for the ticket as soon as possible without fail as a good gesture for a bonafide customer.

Failing to initiate a refund would result in escalating this issue to the legal level. A since response / acknowledgment at the earliest shall be greatly appreciated.


Thanks & kind regards,


Raja jenish r


Phone: [protected]