[Resolved]  SRS Cinemas — Denied for providing drinking water and staff forced to buy water bottles from Cinema shops

Address: Faridabad, Haryana

Dear Sir, Me and my wife watched movie MARDAANI (Ticket No 12/015057 & 12/015058, seat no L15&16) at SRS cinema (ELDECO MALL, STATION 1, Sector 12) today on 25th Aug 2014. We were surprised to see that SRS Cinema management have remove the drinking water from cinema premises. When we contacted Staff, they suggested us to buy water bottles and drink water. It was totally an inhuman behaviour conducted by staff. In today's time, most of cinema are serving drinking water to their customer at free of cost in their cinema premises. Then why SRS is putting inhuman step to remove water from their premises and how come staff was rude and forcing people to buy drinking water from their internal shop. If Cinema is not offering water to customer then customer should allow to carry their own water bottles in the premises. In the recent time, SRS has own good name and people trust on SRS as a brand name, but taking such inhuman step will spoil SRS image among customer and even in market. I remember initially PVR remove water from premises, but with customer legal notice they have again restore the services. You can refer to the PVR legal cell and Internet for this reference. I am requesting you to please look into matter and restore water services in SRS ELDECO Mall premises. Looking forward to your help and support on this. Thanks & regards, Anoop