[Resolved]  SRS Cinemas — ticket timing was wrong

Address:Gorakhpur, Uttar Pradesh, 273001

On the 6th of june 2018, me along with 4 of my friends went to srs cinemas to watch parmanu movie. We all wanted to watch show at 10:45 pm, but due to some mistake they have given the tickets of timing 8:15 pm. My friend had taken 4 tickets for the first time and when he went to buy 1 more ticket, then he saw that, timing was 8:15. Then he immediately reacted on it. He told to the ticket incharge officials about this incident and this happened between 8:35 to 8:55 pm. The 8:15 pm show was already started and he told to ticket boy to give him the ticket of 10:45 pm show, but due to negligence he had given 8:15 pm. When the issue he raised, they told that they would bear 3 tickets and rest of 2 you have to buy. My question is, if we have done nothing wrong, then why we should bear the cost of 2 tickets. But unfortunately we were running out of time, so we have paid amount of 2 tickets. I hope you can understand everything, i want full refund amount as early as possible. Thank you.
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Jun 11, 2018
Complaint marked as Resolved 
No, neither they have called me nor email.Simply, they tried to solve the issue by saying that we would bear the cost of three tickets and rest two you have to pay.And I have already sent you the picture of tickets, rest I don’t have any further information.
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