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SRS Travels Complaints & Reviews

www.srstravels.net
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Updated: Jul 4, 2026
Complaints 778
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60
Unresolved
718
Bad 😕 It seems that SRS Travels has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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SRS Travels reviews & complaints page 4

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M
Mallikarjun Kh
Dec 20, 2022
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Website: SRS

-Bus tracking is not available
-phone numbers are not reacheble wgich are provided on tickets.
-got the bus numbers at last moment of his arrival

: I have booked the bus in redbus app today(20-dec-2022). Bus arrival time was 9:20pm. Till 9:15 pm I didn't get bus numbers and I have called the phone numbers which were given on tickets but numbers were not reachable.And bus has arrived 9:40 pm . even driver has not informed me for late arrival.This happens only for SRS Buses. Please look into such type of issues.
SRS Travels customer support has been notified about the posted complaint.
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    M
    Muthu
    from Bengaluru, Karnataka
    Dec 4, 2022
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    I booked a ticket from Tiruppatur to Bangalore for 13/12/2022 in SRS TRAVELS on 12/11/2022.PNR NUMBER: 36941834. Due to some plan change I cancelled on 22/11/2022 as per the cancellation policy.
    I received the confirmation mail on the 22/12/22.and refund order on 23/11/2022.
    But till now I did not receive the refund amount.Also I called the numbers mentioned in the site.No numbers are working.I never had this kind of experience with other travels.why this delay in refunding amount?Please help me to get the refund amount.I attached all images of the details.Pl guide me the next step if it is further delayed.
    SRS Travels customer support has been notified about the posted complaint.
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      S
      srijithg
      Nov 14, 2022
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      Sir, I had booked an online ticket from Bangalore to Tiruchendur The date of Journey is 09/11.2022. and Tiruchendur to Bangalore date 11/11/2022 in the name of my srijith, pnr no. is 36916038 / 36916039
      Due to unavoidable circumstance the trip has been cancelled. I cancelled the ticket on 07/11/2022. Confirmation mail has been received. According to their policy, the amount will be refunded within Five working days. Till now my amount has not refunded.
      SRS Travels customer support has been notified about the posted complaint.
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        R
        Rifahath
        Nov 13, 2022
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        Address: Bangalore

        Already bus came late, and when the bus stop in rest stop bus got some complaints and all passengers were waiting for more than 3 hours, what the hell is this? We know sometimes bus will get complaint and in this bus only I had the same experience before also. Please provide good transportation or else please don't put this type vehicles for long route it will be a bad experience for every passenger in this bus include me. Bus registration number: KA 01 AE 2596
        SRS Travels customer support has been notified about the posted complaint.
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          R
          Rajaprem
          from Kanyakumari, Tamil Nadu
          Nov 5, 2022
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          Address: Bangalore

          Respected administration, I have booked ur bus in the date of 4/11/2022, from ngl to blore. Bus no: KA42A5839, in the time of journey ur driver speech and words are totally irrespecting and the way he treating the customer was irritating. So u must control ur staff . Making misbehaviour done by him. Other wise definetly it will be end with physical violence, so because of respecting ur company, I have done this mail. And his age must be 30 to 35 I think... Thank u..
          SRS Travels customer support has been notified about the posted complaint.
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            P
            Pratikkumar742
            Oct 25, 2022
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            Worst experience ever while travelling from banglore to belgavi.The driver man handled me and the driver was drunk driving and even the spare driver.I had important meeting and he even refused to switch on the charger sockets.The bus no is KA 01 AF 8419 bus timing 9:45pm.I need you to take strict action on them bus driver name Umesh Shinde and shivbasapa
            Oct 25, 2022
            Complaint marked as Resolved 
            Problem solved
            SRS Travels customer support has been notified about the posted complaint.
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              S
              Srishti KP
              Oct 21, 2022
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              As said above, the driver and the fellow member of the bus with registration number KA01AF9505 traveling from Kolhapur to Bangalore is frequently stopping bus to pick passengers and sell the empty seats. It is disturbing the passengers as the fellow member of the bus is disturbing privacy as well by pulling off the curtains of seats. I request you to take strict action against these acts.
              SRS Travels customer support has been notified about the posted complaint.
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                J
                J Mumtaj
                from COIMBATORE, Tamil Nadu
                Oct 18, 2022
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                I would like to inform you that I booked the Ticket for Tuticorin to Coimbatore before one month. But today they called and informed that we will go to cancel the service on that day. So you try to book some other vehicle. In this Deepavali Festival time all buses are booked and full already.

                But the SPS travels always doing the same thing every time. Last year deepavali time also did the same

                Because of this issue we very much affected. In the neck of the moment i am not able to search the service. its give me the mental torcher

                Thanks J. Mumtaj
                SRS Travels customer support has been notified about the posted complaint.
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                  R
                  [email protected]
                  Oct 16, 2022
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                  Address: Krishnagiri

                  Waiting from the pick up point more than 2 ad half hours and irregular responses staffs
                  SRS Travels customer support has been notified about the posted complaint.
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                    B
                    Buhari Sikandar
                    Oct 15, 2022
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                    Bangalore to kanniyakumari bus.. Drivers are so abusive and harsh over passengers. Even they say bad about ur company. Company should warn these drivers if not it's the biggest impact on ur fall. Everywhere reviews i can read about drivers rudeness now i saw that wit my own eyes Buckle up SRS. nice bus with no good attendents has no value. Thanks
                    SRS Travels customer support has been notified about the posted complaint.
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                      S
                      Sonusb
                      from Ilkal, Karnataka
                      Oct 12, 2022
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                      Address: Ilkal

                      I canceled my ticket but agent is not giving my money, he is saying that it's not possible to cancel, even I canceled before 24hrs.pls help
                      SRS Travels customer support has been notified about the posted complaint.
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                        P
                        Prakash Nallasamy
                        Oct 2, 2022
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                        PNR No: TS[protected]MKBE/36743866
                        Bus Boarding POint
                        Arumuganeri
                        Landmark: Main Road
                        [protected]
                        Time 7.15 PM
                        Date - 2/10/2022

                        Bus Operator
                        [protected]
                        [protected]

                        bus operator not picking the call and the booking office ([protected]) the first time he attended the call and told I don't know the details contact driver and we are not getting any response from the operator Mobile no so again call to the booking office he told wrong no and cut the call

                        Note - This is 2nd time we are facing the same issue in SRS Travels from Thruchendur to Bangalore
                        and the same thing in Erode to Bangalore trip last week. He also talked very rough so trying to call SRS Office At Erode no one picks up the call
                        worst experience in SRS Travels. Strongly recommended in my circle don't book SRS Travels
                        SRS Travels customer support has been notified about the posted complaint.
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                          A
                          am sudarshan
                          Sep 14, 2022
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                          Kindly refund amount deducted from the credit card through paytm gateway. You had mentioned it will take 1 week to refund but no updates as of now. Kindly respond as soon as possible
                          PNR numbers 36634208 & 36634212
                          SRS Travels customer support has been notified about the posted complaint.
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                            K
                            kiran kanti
                            Sep 9, 2022
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                            Bus is too late
                            SRS Travels customer support has been notified about the posted complaint.
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                              V
                              VishakhaBachhav04
                              Sep 6, 2022
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                              Address: 321, Tippu Sultan Palace Rd, Opposite Bangalore Medical College, Kalasipalya, Bengaluru, Karnataka 560002
                              Website: www.srsbooking.com

                              Hi,

                              On 26th Aug 2022, I booked 2 tickets using the SRS website: https://www.srstravels.net/index.php for 22nd Oct 2022 from Bangalore, Anand Circle to Nashik.
                              I filled the required passenger details and made the payment using PAYTM, scanned the QR code to make the payment using PAYTM app. The amount of Rs. 5895 was deducted from my bank account and I got the successful payment message from Paytm. Please see attached screenshots.
                              But on your SRS website it showed the below error of 502 bad gateway instead of successful payment or booking confirmation. Also, I did not receive any booking confirmation mail from SRS.
                              I have called and mailed SRS travels multiple times but they do not respond.
                              SRS Travels customer support has been notified about the posted complaint.
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                                S
                                Sagarmagaji
                                Aug 31, 2022
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                                My name sagar Magaji
                                I have booked online bus tickets in srs official portal. Date:[protected] time - 09:30am. Non AC bus 2+1 coach Between Ilkal and Bangalore 09:30pm bus for seat L8 and L9.
                                For Mr.Ambasi niranajan and Mrs.Laxmi niranajan. Payment is successful(₹1496.25) but booking has not done got 505 error page. After I tried to call official number given on website all numbers are switched of no point of contact or reach to your concern departments.
                                Order I'd: 36621039
                                UPI ref:[protected]
                                Please refund the amount ASAP.
                                You can also check on same date for the above names seat has been booked at 11:30 pm bus has been booked through Local Ilkal agent seat num L8(Mr.Ambasi) and L9(Mrs.Laxmi) Non Ac bus 2+1 sleeper coach between Ilkal and Bangalore.
                                Please check for screenshot.
                                SRS Travels customer support has been notified about the posted complaint.
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                                  A
                                  Anandhi001
                                  Aug 30, 2022
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                                  Unable to arrange toilets at boarding point / damaged bus with water leakage during travel/not able to arrange space for language during travel from Bangalore to Ramanathpuram on 29Aug2022 via SRStravel bus no: KA42A5607.
                                  All passengers are in bus are heavily suffered especially Ladies and children.
                                  SRS Travels customer support has been notified about the posted complaint.
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                                    R
                                    RAHUL KALYANI
                                    Aug 17, 2022
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                                    Address: SRS travels old pn road Nesari complex, sankeswar

                                    I was traveling ina SRS bus number KA51AB0979 after pick up from pickup point the driver is stopped the bus to fill the disel around more than 1 hr when we asked the driver then he is telling very rudely with passanger and help line office personal also speaking very rudely with passanger. They are not having any good service.

                                    Any were they are stopping the bus.
                                    SRS Travels customer support has been notified about the posted complaint.
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                                      S
                                      Shubhangi Ranjan
                                      from Jamshedpur, Jharkhand
                                      Aug 17, 2022
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                                      On 10th August 2022, I was about to go to Bangalore. Initially, I was informed about the delay in timing from 5pm to 7 pm through text message. But after reaching to the pick up point (7pm), I had to wait for next 3 hours For the bus. There was no information about the delay and tracker provided to me was also not working so that I can get any update about the bus current location. Even after repeated calling to the given number via text message, there was no response And call was not answered for any query.

                                      My purpose of going to Bangalore failed and eventually I had to leave the bus due to so much of delay And my health condition.

                                      Kindly refund my money as Srs travels failed to fulfill their service towards customer.
                                      SRS Travels customer support has been notified about the posted complaint.
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                                        A
                                        anand_prht
                                        from New Delhi, Delhi
                                        Aug 7, 2022
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                                        Address: Hyderabad

                                        Dear srs management, what is the ### service giving in this competative market. Because this ### service loose your reputation.

                                        Booked journey from dharwad to Hyderabad and bus changed at midnight 3.30 without informing. And lagaugae kept on road without informing.

                                        If I not get proper reply from your end than it will not good
                                        SRS Travels customer support has been notified about the posted complaint.
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