SRS Travels Complaints & Reviews

The srs bus hubli(7:15) to mumbai every time i travel's but i face a issue everytime same issue is that staff was keep extra luggage or unregistered luggage inside tbe bus on the customers seat and argue with customer and sayd this is the rule you have to adjust with luggage .

Yesterday We booked srs travels from Tiruchendur to bangalore for 5 persons.
The bus number is KA42A4612. When the bus reached lalbagh gate, I checked with driver and conductor to find out whether the bus will go to Wilson garden. But they didn't reply and started abusing me and threating with dire consequences. Never experienced such kind of rude behaviour. It's also unsafe for women to travel because the substitute dirver/conductor sleeps in the passenger seat. They also said they don't bother about the complaint also. If you cannot help passengers to clear their doubts, then why do you run this business?

My Seat glass broke down mid night ... no bus operator provided any other seat nor they clean it properly... all glass peaces were fallen all around.

Not even they have safety kit .. I was hurted because of glass broke down

Hi Team,

I booked a bus for shirdi trip for March 18th but due to vehicle issues the trip got cancelled by SRS.later i got the refund amount but there is difference in my paid and received amount.

Bus Ticket numbers
PNR 35913886

PNR 35913910

The amount debited for the ticket 35913886 is Rs.4788 i got a refund of Rs.4560
The amount debited for the ticket 35913910 is Rs.1596 i got a refund of Rs.1520

Could you please let me know why there is a difference in refund amount as I booked the bus through SRS portal only.
Please treat this as priority and refund my full amount back ASAP. It's been frustrating talking to everyone and it's been over a week for now and there is no response from them until now.
I'm attaching the refund and paid amount screenshot as well

I tried to book the ticket on 23/03/2022 online for travel from Hangal to Bangalore on 25/03/2022 and payment of Rs. 597/50 was successful under Payment Id[protected] and order awaited under PNR 35963942. As I did not get the confirmatory message from your side, I tried to view the ticket in the app after giving PNR and other details asked. The message I got was - Could not find the ticket under this PNR.

Please be good enough to refund the amount of Rs. 597/50 at the earliest and oblige

I have booked ticket in srs travels through abhibus app. Booking ID: AU[protected] and PNR : TS[protected]MJRV / 35958627.
There was a broken pipe on 4th upper seat. Which was making a lot of noise and was causing safety issue. I brought it to the attention of staff. They ignored it and after reminding them after 2 hours, one of the staff became abusive and said he won't do anything now. I asked him to take the pipe out of the seat. I have paid for this seat, it's your responsibility to give me a seat with safe condition. I am writing this in the middle of journey and really worried about the rest of journey

Plz change the dhabha every time bus is stoping for dinner in a dhabha near toopran dat is not clean very bad food so plz I request the srs travel company to stop the bus for dinner at any 3 or 5 star hotel for dinner as iam travelling regularly in dz bus since 2 years so plz tell the drivers to stop At any clean and neat hotel I have been asking drivers regularly to change the hotel they are telling dat company has some deals with that hotel so plz I request you to give orders to ur driver to stop for dinner ar any other hotel dat is neat clean food must be tasty as it is a long journey for passengers so the hotel must be clean so plz request your drivers to stop for dinner or lunch at best dhabha or hotel
Thanking you

Highly irresponsible to customers needs, the driver knew there was a problem with vehicle still he was forced to drive and all the passengers are facing problem, here we are not getting any refund for the delay nor they are responsible enough to make quick replacement arrangements indeed only thing they can tell was we are doing arrangements.
Bus no: KA 51 AA 5278
Bangalore to raichur

I was travelling from Bangalore to Dandeli multiple times in your bus(KA51 AG0261. I am seeing driver is very rude to passengers.
Driver and cleaners board many people from Dahrwad to Dandeli and they charge 50 to 200 rupees from them.

These people are bringing bad name to SRS Travels.

I was traveling from Bangalore to Pune on 17th Feb, and had put my cycle in the luggage.
When the bus stopped at Anand Rao Circle, Bangalore to let more people board and put their luggage in, my cycle was removed which was OKAY. But then, some random person started doing stunts on it and when I asked the driver to open the door, he refused giving illogical reasons like "he does not KNOW HOW TO OPEN THE DOOR", and kept me waiting inside the bus while I see the person on my cycle.

This is ABSOLUTELY not tolerated and I want strict action to be taken against the staff, otherwise I'll be going to consumer court.

Route: Bangalore to Pune
Ticket No: TR3J64013789
Primary Passenger: Satyam Datar (25, MALE)
PNR: 35839937
Trip Code: 6642
Travels: SRS Travels
Departure: 06:30 PM Feb 17, 2022
Seat Numbers: 7U
Boarding point: Wilsongarden
Address: # 24/3 H Siddaia road 5th
Boarding point contact: [protected]
SRS Travels Customer Care: [protected]

Hi sir plz u r customer service is good but bus is not condition not cleanness not good condition full including dust one night health is not condition is verification on body plz enquirers and service it bus no.KA42A5827

Today on this date[protected] while coming from Bangalore to dandeli Bus number KA-51 AG-0206 . From Dharwad carried 4passengers and from Haliyal carried 2passengers. Which he supposed not have done in this covid please do take immediate action.

Travelled on 25 Dec in bus no 5595 to Pune with 74 yr old mother and wife.
Regret to inform that attitude towards senior citizen is horrific. Despite informing your staff to get bus in slip road, the bus came on main road and mother was asked to jump iron rail to get into the bus. Your staff are a bunch of insensitive people having no responsibility. We were dumped in another bus and finally board the bus. She was on last seat and had difficulty in walking but the driver will not wait 30 sec to allow her to reach the seat. The bus came 2 hrs late but can't wait 2 min extra to facilitate her a respectful visit to wash room.
Overall your service and staff has no respect for lady senior citizen and you must deny them booking citing your incompetence.
Your travel co. didn't meet with your reputation.
Thanks and regards

Goa to Bangalore bus on 26/12/2021. Arrival in Bangalore majestic anand rao circle is 6:30am as per ticket. But we are still in the bus only and driver is saying we ll reach by 9:30am also this is their usual time and management is printing the ticket wrongly

I suppose to board a bus at11.15pm on 20th December but bus arrived at 12.45am.
Bus was good condition and get stuck in between and spend 3 hours to get repaired. In between driver allowing other passengers who not booked the bus for his benifit...

One of the worst service, when I request the driver, no response.
Message received from SRS is pasted below 👇
I never recommend SRS to anyone
Dear Passenger, Bus Journey details from Bangalore to Coimbatore on 20/12/2021 are PNR: 35666750, Seat No: 4L, Boarding:Madiwala at 11:15 PM, Address:#322/121 Ground floor Ranganth compound, Next to Madiwala police station, Bus No: KA 42 9771 and Driver details: and Checking Inspector: and Pickup Url: -- http://www.srsbooking.com, Helpline:[protected], Stage Contact number: - SRS Travels

Travelled davangere to aurangabad reaching timing is at 7but didn't reached at time 5hrs delay program was disturbed and driver response and staff response was worst waste of money didn't reached at time no use

Hello, I had put 3bags for delivery in the srs travels from bidar to Bangalore on 16th Nov 2021. When I received the luggage this morning all the bags were drenched in water. This is really bad service what I got. The condition of the bags is really really bad, they are drenched in water and covered in dirt . Pls inspect this and make sure this won't happen again.

SRS travels did not giving the Parcel to me.
I have booked a UPS Battery on[protected] from Tirupur, Tamilnadu.
LR no: 140/14327.

I requested many time since 6 months, they not responding properly. Item is UPS Battery value Rs.30000. Please help me to return my Battery or Claim for this.

Thank you
regards
Harendra.

This person Dev bearing mobile number [protected] has committed me to deliver my good in rs 2400 now after picking the items he has send me the total bill of 4600 ..
This person never told me about this hidden cost
This is really unacceptable behaviour
I need my goods back.

Bus drivers allow anyone from outside to occupy vacant seats which is not identical to VRL. We the passangers really feel unsafe regarding our luggages. Please sort out this problem.