SRS Travels Complaints & Reviews

It has been the worst experience in srs travel, i am still on my way and found bus driver to be so rude

1) we keep calling them, they don't pickup, somehow we contacted the customer care to find when they are reaching the place
Since the pickup location was different then expected we rush by walking for which bus driver yell at us like hell

2) we already face situation of washroom in bus, expecting that...

Sir, i am prabhudev working in jsw steel ltd. This is to inform you that, i was travelling from toranagallu to bangalore last night 1st feb 2020, your srs bus (Ka 42 9771) driver was very arrogant and very harsh. First, he did not pick me from the location where actually i was supposed to board, i was calling him 20min before but his nor. Was busy and he did not respond. I travelled 8 kms to catch the bus and driver was abusive and was using...

On 12th jan 2020 i had taken srs travels bus from tanuku to bangalore but bus got broke down immediately (At eluru, within in one hour after getinto the bus)

Pnr : 33401074
Name: satyanarayana betu

We waited for a long (3hrs) time in the mid high way and dark night but dont see any actions from srs to get repaired or didn't get any alternative arrangements.

Srs being big operator and expected...

Below mentioned booking from srs travels & logistics private limited
Pnr:33661655
Vehicle number:ka 01 af 303
Seat-no-14
Service:mumbai-b, lore scania / volvo
Scheduled departure time was delayed by 30 minutes and arrival time is been delayed by 3 hours which led to another losses and per the plan. I don't find any strong reason for the delay. Disappointed with the service and commitment.
Looking...

On 13.1.2020 i have booked 3 carton boxes of parcels to shivamogga vide my gst invoice no. Vop[protected] dated 13.1.2020 - and next day it has reached shivamogga but it was fully broken only from one carton box (Packed inside answer sheets in a neat craft paper) which was taken out and telling me that they have delivered the 3 boxes (Not carton boxes) to one mr. Sathish from the school who came and took the parcel, where has gone my other...

Good morning everyone

My self vinay. M, traveling from banglalore to pune on 20.1.2020 @ 20.00 from anand rao circle. Bus got breakdown in the midway near hubbali @4:30am on 21.1.2020 but after 6hr of breakdown from morning issue not resolved nor alternate bus not arranged.

Bus details are:
Pnr no. 33526686
Vehicle number:ka-01 af-305
Service:bng-mumbai scania / volvo 5

Kindly...

We being a regular passengers of srs from years are very very unhappy with the experience due to bedbugs in buses from hyderabad to bangalore routes, unhygiene smelly bedsheets and seats. No freshness. We have always been happy about the service till the last 2 months. And off late we were under an impression that keeping passengers safety in mind. Drivers do change in the middle to give us a fresh and alerted driver. But this time we found...

I booked srs bus online. Specifically select auto stop chwdi conacona goa as me pickup point. 1 hr before starting time got a call from sra that because of traffic in that area we'll not come at rhe pickup up point. They told us to come to bypass on the highway to board the bus. Me and my wife both reached to bypass it was a dark place in middle of highway. It was not safe many people on bike tried to stop near us we were roaming for safety....

I made a booking from bangalore to trichy through Paytm for[protected] PM. My phone number is[protected]. I reached office in Madiwala near savoury hotel for boarding and enquired about the bus. But the person at office was busy talking in phone and did not respond to me . I waited for sometime and when i enquired again, he replied me harshly that I have to reach another office located at 1 km distance . When I asked about the confusion,...

I had a journey from belgaum to mumbai at 8th dec,

As per message & call confirmation bus was supposed to come at 11, but before 1 hour i got a message stating bus is been delayed by 3 hours,

Bus came at 2.45 in belgaum. Next day at 8 am in the morning the bus got changed in pune & it wasted 1hr again. Bus reached mumbai at 1.30

When questioned the driver & booking vendor, their answer was our...

Bus was delayed from the start in mumbai, apparently driver and cleaner kept looking for lose pax for a quick buck enroute chembur all the way to pune to make quick bucks by cheating the company, kept waiting every where for this pax hunt for quick bucks delay our bus by over 4 hours, no accountability whatsoever by the company as if they have given up on the control of the company, a very bad experience should never travel again with srs....

I had booked a round about trip from davangere to karad... The onward journey bus (sleeper) scheduled at 3.45pm got cancelled and i was put in a 2pm bus (semisleeeper). And this 2 pm bus reached davangere stop at 3.45pm. I was provided with a dirty blanket. I mailed the company about refund of difference amount between sleeper booking ticket and semisleeeper ticket. I have not received any response from them.

Return journey...

Team,

As per my discussion with your team, please find enclosed ticket details for your reference which got cancelled from your end (Srs travels), but till date i did not receive refund for the cancelled bus.

Booked in - srs travels (Company website)
Travel - chennai to hubli

Ticket booked[protected]
Travel date:[protected]
Ticket amount - 1297/-
Mode of payment -...

Bus booked from bangalore to chennai through srs - multiaxle semi sleeper bus - 11:45 pm for 7th nov 2019. The travel agency cancels the bus at 11pm and doesnt provide a convinient change of bus. The final message from your travel agent arrives at 11:20pm, just 20 minutes before the departure of the bus. There is no any basic humanity or customer support by srs travels. One of the worst service ever seen. I highly recommend not to book through...

Hi,

I am Athar from pune. I booked a ticket from Pune to Ahmedabad on 18th Oct 2019 from Pune, boarding point - Katraj, wonder city.
However, before two hours I get a notification from the SRS that due to heavy traffic jam in the city, The bus will be running late by 6 hours. I was in a hurry as I had to attend some ceremony so I called Pune SRS service to cancel my ticket. I contacted him on [protected]. The executive...

A preposterous behaviour of srs travellers. Trip hyderabad to bangalore.
Date of journey :4th nov 2019, 9.30pm
Bus number :py 01 cp 7985

I requested the buss staff to leave the cabin light (Led) on, so that i could read. I verified with him that the cabin light was optional. I. E. No one else would get disturbed because of the light. Only the driver have control over the lights. He started rambling and yelling...

I booked ticket on oct 30, 19 from chennai to madurai and i was carrying extra luggage, they kept three of my bags in bus storage area and asked me to keep my backpack and duffel bag in my sleeper seat and the driver person asked me rs 30 for luggage when i get down. I paid rs 809 for this whole journey yet i’m asked extra without any proper bill. Kindly check this issue. Very worst service they provide. Zero cleanliness and no professional...

Hello,
Today i went to your parcel service office behind tippu sultan summer palace - kalasipalya signal. I have a parcel from mumbai to bangalore, when i ask cargo office men to give our parcel he asked lr number, i gave him lr number after that he asked seal which was not with me when i told those reply he started shouting and abuse us. These type of behaviour not at all acceptable at any cost.
This is to remind you not...

The seats that are provided are not clean and lots of lots of bed bugs and other small insects due to which customers are not happy. Its not for single traveller but all them faced this bed bug problem. This spoiled the over night journey. We are paying money more than required especially during festival season.
So please take care that.
A single night may spoil everybody decision. Try to make the travellers happy.
I...

I booked the ticket through srs website on 13th oct 2019 from bangalore to mysuru. Tickets are not booked but amount is deducted from account. I tried three times and happened same thing only and i received message from srs travels pnr numbers and not useful for getting tickets

Pnr numbers are below

32027165
32031249
32026775

These thing i tried to several customer care officer and...