SRS Travels — behaviour of driver and his accomplice

Website:

www.srsbooking.com

I have been using srs travels for over 2 years and have never encountered such an shameless act of rudeness and violent behaviour of driver and his accompliance. I was traveling from ichalkaranji to bangalore back from my journey and was accompanied by my wife and my 1 year kid. I had three bags which consisted of 1 suitcase and 2 cartoons namely of fruits. I requested to have them stored in bus storage and surprisingly was refused stating other than 1 bag i couldn’t store 2 fruit boxes in storage racks. To my amaze when i and my brother asked reason the driver became violent and even abused us threatening literally to point of physical violence. I being accompanied by my wife n kid had to board bus with boxes loaded on our seats and literally sat on sleeping coach with space available. I intend to take police action if srs cannot control or indicate the action taken about this. Compliant as this is not only poor customer service but threatening and abusing passengers. My journey details are as under for tracking driver and accompliance

Journey details from ichal karanji to bangalore on 03/05/2018 are pnr: 22822842, seat no: 6l, 5l, reporting time: 07:45 pm, boarding: ichalkaranjitripati travels at 08:00 pm, service no. Ichalkaranji - b, lore a/c sleeper, bus no: ka-51 d-9406