SRS Travels — bus cancelled but money refunding not resolved with makemytrip

This complaint is against corrupt practice by makemytrip & srs bus travel that has affected me by losing the ticket price rs.1008 as it has not yet been refunded by makemytrip. The chronology of event is as follows;
Dt 20th nov’17: i booked bus ticket through makemytrip (Mmt bus booking id: nu[protected], ticket no: c2fqu8p2, operator pnr: ts[protected]ydth/[protected] for my travel from vadodara to udaipur dated 24th nov’17 by srs volvo bus at 12:55hrs.
Dt 23rdnov’17, 10:42 hr : received a telephonic call from srs travel, mob-[protected] in my mobile saying “the bus has been cancelled”.
Dt 23rd nov’17, 15:57hr: i called srs travel at [protected] to reconfirm. Srs customer care confirmed cancellation of bus.
Dt 23rd nov’17, 17:32hr: i called srs travel at [protected] for 3rd time to confirm. Srs customer care confirmed cancellation of bus. Also confirmed ‘no alternative bus arrangement from srs travel, i have to arrange my travel & mmt will refund money’.
Dt 23rd nov’17, 16:03hr: i called mmt customer care (Mmt ref[protected] and explained detail. I asked to confirm in written through srs travel. Mmt customer care said ‘ they will be able to confirm within 72hr’. Complaint closed without resolving.
Dt 23rd nov’17, 17:33hr: i called again mmt customer care (Mmt ref[protected] and asked/argued to confirm in written through srs travel. Mmt customer care said ‘they will be able to confirm within 72hr’ i. E after travel is over. Complaint closed without resolving.
Dt 23rd nov’17, 18:15hr: booked train ticket in tatkal (Pnr [protected])
Dt 24th nov’17, 6:17hr: : i called srs travel at [protected] 4th time before boarding train to reconfirm. Srs customer care confirmed cancellation of bus.
Dt 26th nov’17, 20:42hr: wrote a mail to mmt ref[protected]. It was closed without solving issue
Dt 26th nov’17: wrote a mail to mmt ref[protected] and escalated to next level
Dt 2nd dec’17: mmt representative asked to provide train ticket detail
Dt 3rd dec’17: i provided tatkal train ticket & snap shots of all calls. Mmt says to revert in 48 hrs
Dt 5th dec’17: mmt wrote to revert after 48hr after review
Dt 7th dec’17: issue not resolved till date & money has not been refunded yet. I have escalated to level3

I further appeal to srs travel to resolve with mmt, so that my money is refunded, take appropriate correction in system so that customer is informed in written for any kind of cancellation in bus & money gets refunded automatically. Such harassment & cheating will not help to build up a long standing association with customer.