SRS Travels — Bus met with accident due to driver negligence/ driver was rude throughout the journey

Address:

Bangalore, Karnataka, Karnataka

Hi,

I had booked (Sleeper) round trip tickets from Bangalore to Rameshwaram (7pm, 3rd Feb 2016).
While travelling from Bangalore, the driver was a middle-aged person. He ensured everybody in the bus was comfortable and at every stop he took stock of the passengers if anybody got off the bus for answering nature's call.
The trip was fine.

The situation was quite opposite on the return journey ( 6pm, 5th Feb 2016). The driver was rude. He was not ready to stop the bus when old ladies wanted to answer nature's call.
It was nothing short of a Wonder-La bumpy ride. None of the passengers slept though the seats were booked not to lose sleep during the journey.
Most importantly, this morning (Feb 6th 2016 around 4am), he ran the bus into a crossing truck. The main door got jammed. Most of the passengers got injured and were bleeding. To our luck, the accident happened at a Police check post and they came to our help. The main door was totally jammed and all o[censored]s had to take turns to slip out of the bus through the emergency exit door.
Why are they compromising on passengers' safety hiring such rude and irresponsible drivers?