SRS Travels — cheated my father in law by booking a bogus ticket

Address:

Bangalore, Karnataka, 560027

My father in law had to travel to nagercoil urgently. He worked as a inspector of police (Fp) kanyakumari district. So we went to srs office, wilson garden on 4th sept 2017 at 8:48 pm and enquired about a bus. The guy said that he has seat in a sleeper bus to nagercoil (8:30 bus). And he booked a seat in it and my father in law paid 925 rs for the ticket. We both were waiting in the wilson garden lobby and i asked the guy in the lobby, when the bus would arrive. He siad it will arrive soon. After some time, at around 9:30, it was getting late and i left my father in law. Then at 9:45 my father in law again approached the guy in the lobby and asked about the bus. The guy immediately replied that he could accomodate him in a different bus that will take to madurai and then from madurai he could look for alternate options. My in law scolded him and asked for a refund of the amount. The guy replied that he cannot and immediatly said that my in law missed the bus, even though he was sitting inside and waiting for the bus. He also got the ticket back and did not give the ticket back to him, in order to avoid any issues in the future. It was a clear case fraud that was carried by srs. It looks like, these guys have booked a bogus ticket for the bus which had already left. I i want srs to investigate and refund the amount. My family was a regular traveler of srs travels from now on we will never choose the bus. Also, my in law was a retired police officer and he very well knows the dsp of nagercoil and this issue will be further taken up with the dsp.