SRS Travels — not providing proper information/ website/app behaving incorrectly

Address:Bangalore Urban, Karnataka
Website:Travel booking site

I booked ticket for 12th october today. But it got booked for today. I ensured the dates while booking and have screenshot aswell. But it booked for 9th october only i. E. Current day. I tried calling the srs service number to cancel or postpone the ticket number.
Not happy with srs customer service not the web/ app behaviour.

Raised fir in the nearest police station.
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    SRS Travels Phone
    +91 80 2670 4272
    +91 80 2680 1616
    +91 80 2670 1807
    SRS Travels Address
    SRS Travels, #12, First Floor Ujala Avenue, Narol Sarkhej Road, Ahmedabad, Gujarat, India - 380055
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