SRS Travels — transaction made to book bus tickets through ftd travels but tickets not booked also amount of rs.1806 deducted from my sbi bank account.

Address:Pune, Maharashtra, 412207

I am siddharaj allurkar. I made transaction to book bus tickets through ftd travels but tickets not booked also amount of rs.1806 deducted from my sbi bank account. Transaction date[protected] at 12:05 noon. Bus srs from bangalore to humnabad. Almost one week over so far i didnot get refund. Please refund the amount at the earliest. Otherwise i have to go to any extent to claim amount plus compensation.
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With ref to the above said subject, we sent parcel from srs Logistics ref no 1/05/1397.the parcel is broken and opened in the status of receiving. Photos of below are sending and receiving status of parcel by srs people

Bus has full Bedbugs not able to sleep in the bed and driver gives us carless Answers and Drivers are very rude in SRSTRAVELS.
Customer care is use less they didn't take any action or no solution as well for the complaint raised.

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