ST Courier Complaints & Reviews

Dear Sir,
This is for your kind information that I am Devaraj, My brother Alban send Parcel to Kerala Ranni, Patanam Thitta, for Home Appliances. The value is more than 6000/- But the booking man said within 3 days the parcel will send. But not yet the parcel doesn't gone. Totally 8 days. the Parcel is carrying another person to saudi arabia. till not yet send. so you have to take action to the concerned ST courier company. Now i contact that person, his mobile is switch off, the office no is out of order. the delivery office of ranni it have the same problem. what shall i do? 26 th january is holiday. So i have a lot of expenses. So i want take action of the particular courier. I want penalty value. so i am affected by money and mentally. The parcel will send the Saudi Arabia Address or i take criminal action I want penalty more than 1 lakh. This is for my caution. Thanking you,

yours truly
Devaraj.P

Had sent a international courier.It was not delivered on time.delayed by 2 days.When called around 1000 times they always give improper data . THey dont respond or behave properly.Worst service i have ever seen.Frustrated by their service.

Day before yester day (30th dec’2010) one important letter sent to me from your Avadi branch courier office ( To Hosur). Till this time I have not recd that letter. Yester day when I telephoned and asked ur office and they said due to some reasons letter was not dispatched and the same u will get today (1st Jan2011).We are sending the letters by courier for urgent requirement and safety purpose only. If we are not getting in time and proper response why we have to select ur courier services

Hi I sent one courier through ST courier from chennai to trivandrum, but for a very long time it was not delivered and when i asked the Customer care people they told that it has reached trivandrum and will be delivered in few days. And when I checked the status through online it showed that the courier has reached Andaman Nicobar. But the customer care people told me that it was some typing mistake like that. But after taking weeks the ST courier person from trivandrum called me and told that they will not deliver the courier to the destination town. In the TV ad of ST courier they are showing that they will deliver to all places but they are not behaving like that. Atleast the people who bought courier from me should have told this. But after months of time till now the courier has not been delivered. I need to raise this as a complaint.

I sent a courier by ST Courier. When i took the weight it was .5kg. The courier agent took the charge for 1kg saying he will return it if the courier weight will be .5kg. When i got the bill the bill was torn at the place where the weight was written.

He did not show me the original bill.

The agent shop is at Secunderabad.

Dear Sir

I sent a courier containing a gift to Ernakulam.But the gift while received there was completely damaged. shattered into pieces. Already courier was delivered very late and was also damaged. I sent it by 31/08/2010 and it was received by 09/09/10.
I feel very pity on this issue. How can believe any more on this courier service?
Very bad. People has to take care while transporting. I the company to reimbruse or I complaint this issue to the higher officials. Soon I will upload the photos of the damaged part.

one document (ref no:[protected] was sent by ST couries from Adiram pattiam (Tamil nadu
india) 26/07/2010. but till today it was not reached. i wasted $50 in making phone call to india daily regarding my document, they said me that u will get delivery today .but never get delivery. and i call to india & singapore couries office no body don't know what is the status.

To,
ST Courier
199, Hariyan Street, C.Pallavaram,
Chennai - 600 043.
Tamilnadu,
India.

SUBJECT: COURIER SENT ON 02-APR-2010 NOT RECEIVED AS YET

I was to recieve two packages of courier AWB No.[protected] &[protected] sent from ST Courier Al Ain, UAE from my relative. After constant reminders to Khaja tel no.[protected], one of the package was received AWB No.[protected]. The person Khaja who collected the package was in a hurry as if he knew that he could make one of the packages lost.

However, there seems to be not trace of AWB No.[protected]. We have been calling Khaja tel no.[protected] & Jayanti/Naja [protected] regarding this matter well before the courier claim becomes invalid. I am always told to call after 3-4 days or a week. Sometimes they say the package is lost & then they as that they are seaching for it. I have phone records to prove that I have called you well before the claim invalidity period. This package was sent with hard earned money of my relative. The weight of the package was around 27 kg. It was worth more than DH 3000.

Kindly look into this asap.


Receiver name(as on the invoice):
EUNICE JOSEPH
H-31, RIDGEWOOD ESTATE
DLF CITY PHASE 4
GURGAON
HARYANA

MOB: [protected]

I have sent an importanat document to Dr Nadia Fareed, 66 Noor Nagar Extention,Johri Farm, New Delhi-25, consignment no.[protected] on 7 th of May by ST courior Vijayanagar Branch Bangalore-560040 Mob.no.[protected], having central office M.M Brotheres compound, Kanthampatti Byepass opposite SISU Hospital Salem-636005 ph: no.[protected]/77.
But not yet recieved by the adresee and not returned back to me due to this delay the adresee unable to produce the document in the interview so she is at the verge of losing the job and despite of calling so many times at above mentioned mob.no, they are not responding properly.
please look in to this matter I shall be highly obliged to you
thanking you
yous faithfully.
Dr Mohd Akmal
Dept of TST
room no.2 National Institute o[censored]nani Medicine
Kottigepalya, Magadi Main road, Bangalore-91

Hi,
I am Garuni. i am living in Porur.
One of my friend had sent me a document via ST courier from Coimbatore on 21st of April around 10AM. its been more than 48 hours now and i am yet to receive the document.When i called these guys they simply say that they do not have any time. these are the happenings for the past 2 days;
Day-1:[protected]
10:00AM - Couries is registered in coimbatore and it is promised that they will deliver it before 12:00 noon the next day.

Day-2:[protected]
1:00 PM - i made a call to ST courier customer support. they gave me a mobile number and asked me to contact the person.

1:15 PM - the person told me that the delivery boy had taken the document and i will receive it within 3 PM that day.

3.30 PM to 4.30 PM - made several calls to the mobile number. they did not even bother to pick it up and around 6 times the person picked up and after hearing my voice he disconnected the call.

5:00 PM- called back to the customer service and spoke to the manager stating him the problems. he promised me that my document will be at my foot steps before 6 max.

6.30 PM - did not receive the courier; they are picking up my call and disconnecting ; called up customer care and just heard that ST courier operates only between 9 AM to 6 PM.

7:00 PM - called up the mobile number from my land line, some one picked up the call and just shouted at me telling that it is time for them to leave the office and cannot answer any calls.

7:15 PM- again called them and pleaded that the document is quite urgent and requested them if i can come and get it collected from office. they told me to come before 8 PM.

7:45 PM- i was half way through to the office and just called them to tell that i will reach in another 15 mins. some other person took the phone and started shouted telling that the courrier boy had met with an accident and is admitted in the hospital.
i told him that the courier had a ticket for my next days travel and it is really important. he started using bad words and raised his voice telling that all the documents are in the courier boy's house.
when i asked him how can he leave it in a place other than courier office he simply told me that it is none of my business and he CANNOT deliver it today at any cost.
this argument went on and i got really frustrated and hung up the call.

Day-2:[protected]

i had to cancell my trip since my document which was the key for the trip got held up with these people.
i did not receive any calls till 2 PM.
again i called them up and asked them about the status. the person told me that i will receive it in another 1 hour time. again nothing happend.

3.30 PM - called up the customer care and told the manager the whole story and requested them.
the person told me he will make necessary actions and i will receive it in another 30 mins time. he made a call to porur branch and enquired keeping me on hold. he told me that the porur guy had told that the address is not clear. when i asked him about the accident he simply disconnected.

its 5:50 PM now and i did not hear from them. none is picking up the call.

Will ST couriers ever understand their customer needs and respond to this problem...???

Regards,
Garuni
-A person who had been badly affected due to irresponsibility of Courier service.

Hello Sir(ST Courier),

I sent the courier(Order No:[protected]dated on 10.4.2010-saturday to tuticourin from Kanchipuram ST courier.Still it is not delivered to the concerned person.
There is no proper response from kanchipuram's ST courier working persons.Even i enquired in tuticourin ST courier office,they said they didn't receive it yet.
Note:
Courier contains the Mobile worth of about Rs.2000.Before sending courier itself,i told to the ST courier working person, cover contains mobile.He said that "no problem,it will deliver on monday to tuticourin."I didn't get proper response from kanchipuram ST courier.

Please take the corrective action regarding this issue ASAP.

Regards,
Vigneshwaran R

I am G. Bhaskaran working for a Singapore Project and approached a ST Courier Franchise Service Center (a fancy store located at Balaji Nagar Main Road - Next to Vegetables Shop) for sending the medical documents booking.

The shop owner enquired about so many details with local ST courier office and asking declaration letter and other formalities. I have also done and booked the courier on 24/02/2010. Again I asked about the period of delivery and he checked with them over phone and informed the relevant details.

After one week, when I asked this Franchise Service Center about the status of delivery - he has not given the proper feed back and he told that check the local courier office which their phone no. is available on the bill. You can contact directly to them and get the information. We cannot waste the call spending Rs.2/- like that and he started ridiculous behavior and asking me to go out from the shop.

It was ashamed me and I stunned up about his response. I am not sending the Rs.5/- or Rs.10/- value courier service for domestic. I spend such a huge money for International Courier and he behaved like this using the abnormal word is tempting/irritating me. This shop owner doesn't know the manners to handle the customers. I was totally upset on this and thinking about the ST courier service at Singapore.

Then I asked the local ST Courier office and get the information.

I request the ST Courier management; please take the necessary action with the Franchise operator.

Also, please ensure that the Franchise operators should know all the formalities and behaviors while handing the customers.

In Singapore, ST Courier is doing excellent service and expecting that kind of service here (Chennai, India).

Regards,

G. BHASKARAN
Kolathur
Chennai

I have booked a parcel on 19th Dec to deliver a MP3 player to bombay. Parcel has reached but the items were missing in it. In spite of repeated follow up they are not ready to trace the missing item.

AWB number:[protected] Date of booking:[protected]

Bangalore customer care number : [protected]

I am Ponnusamy working at Taluk office Namakkal .My brother in law had sent a doccument on 10th Dec through ST Couriers with clear address and my two mobile numbers on the cover.After two days I asked my brother in law to enquire about the cover.After contacting the booking office he told me the cover was delivered and he gave me the number of office in charge at destination office.I contact the office in charge and I was informed that on being door locked the delivery staff delivered it to neibour and mention a name. I replied him no such person around my house and asked him to call back after recovering the cover.The next day he inform me that he had sent his staff to collect the cover.After some time the staff came on line and told me that the cover was dropped in the mail box at at my house gate.I asked him just bring it to office and I will come there.then he inform me the letter was with office. I asked him to deliver to me at taluk office .They simply told we cant and redirect to sender.I want to know the condition of cover wheather tampered?And what happens if its a time bound doccument?Isn't it a paid service?
Thankyou.

SIR

My friend had sent a courier NO.[protected] from chennai to goa on 12th november 2009.but till today 09 december 2009 i have not received the courier.it was sent through ST COURIER COMPANY.when i did check my courier details on their website .i received this details.

Date Origin Destination Reference
[protected] Royapettah North East Booked
[protected] Royapettah Chennai In-Transit
[protected] Chennai North AG In-Transit
[protected] Chennai North AG In-Transit
[protected] Chennai North AG In-Transit
[protected] Chennai North AG In-Transit
[protected] Chennai North BM In-Transit


sir i would like you to look into this matter as it has been close to a month since the courier was sent.

Hi, I had booked courier on 3 dec 2009 from chennai. The letter has to deliver to New Delhi. They said the courrier will reach within 24 to 48 hours. But still it is not delivered, Today is 8dec2009.
my booking AWB number : [protected]
They are cheaters !!!!.... They don't know value of service.
Also there Customer service is worst. They don't even pick the call...
I suggest not to use ST Courier service. They are really worst. If their services are worst for Metro cities then I believe they should close their shop.

Kindly, one should take proper action.

Below is my Complaint e-mail. I sent 7 boxes of House Hold Goods from Coimbatore to Delhi. I am looking forward resolution and an action against their service:

Hello Sir/Madam,

I am Sivakumar Umaiyan, sent 7 Boxes of House Hold Goods from Sundarapuram, Coimbatore to Indirapuram, Ghazhiabad, U.P. by Air Cargo on 10/10/2009 (Number:[protected]. The consignment was picked-up by Mr.Denish, Sidhaputhur/Coimbatore. After So many struggles and calls to Denish and Anand ([protected]) of ST Courier there were 6 Packs delivered with some utensils were broken. The 7th box was missing and after so many calls to Coimbatore and Chennai ST Couriers finally Mr.Anand arranged to ship to my address. It was a Mixer Grinder and it is completely broken and not usable. I called to the person from Trackon Couriers, who delivered the goods and he said he is not sure. I called to Coimbatore Mr.Palanikumar (ST Couriers - [protected]) and informed the same.

I made to sent all the goods by Air because of safely and fast delivery of the goods. However the goods were not handled properly and broken during shipment. I would request you to resolve the issue. I am tierd of handling with ST and I would expect a fast resolution. If I don't get any and then I will decided to take legal actions against ST Couriers.

After paying the money for Air Cargo I really feel very bad about the service by ST Courier.

Few of the Photos attached, how a Air cargo handled and how my Grinder Broken in to Parts.

Best Regards,

Sivakumar Umaiyan
Cell: +[protected]

ST courier ref no:[protected]

A courier has been sent on sunday from chennai to hyd. They booked it on Monday its there mistake..
For delivering to hyd it took wednesday.
From begumepet to madhapur is of distance 12 kms which took 36hours to delivery..

I am not sure what mode they are using...

ST courier, and the ref no:[protected].

i am in London.the parcel coming from India(chennai), they send it to me 7th july09..the sender said to me i would be receiving 10th july09 but i havent received yet..so i'm wondering when i will receive?

Respected sir,
my name is swapan kumar, i am studying in chennai. i send a courier (courier no.[protected] through st courier services to noida on 1st June 2009, but till now it has not been recived in noida and when i tried to locate my courier they are saying that the courier has been delivered and not even giving me the details of receipt even after asking number of times. i tried to contact them through their online chat service and drop few mails there but all in vain.
Kindly suggest me, now how should i deal with this matter.

Regards
Swapan Kumar
[protected]