St Courier — delay in courier delivery from chennai to bidar

Hello,
My friend had sent a parcel from chennai - thoraipakkam by st courier on 30th october 2018 to basavakalyan (Bidar, karnataka). It has not reached the destination yet. It is showing as load arrived late and in holding status.

No customer care phone is reachable. I have tried reaching out to chennai hub, bidar hub and bangalore hub over phone. It is not reachable and sometimes people are not answering it.

One of the worst courier service i have seen. Speed post is comparatively better than this. I am never going to send another courier via st courier.

Tracking number# [protected]
Complaint is raised as well. Tnmaa[protected]