St Courier — Extremely Rude customer service

Address:

Chennai, Tamil Nadu

on 27 January I sent a parcel from chengalpattu to gurgaon. It was on a 30 day return policy for Jabong. At the end of February, when I realized from my bank statement that the refund had not come through, I called Jabong who told me that they had not received the parcel. I then spent one whole day, more than 40 calls to customer service, deputy manager-murthy and chengalpattu customer service and branch manager trying to ascertain where exactly my parcel was but kept being given entirely different information...that is whenever someone actually answered my call without hanging up on me. I think out of the 40 over calls, I was hung up on at least 30 times. Murthi who claims to be the deputy manager always just ask me to hold for 1 second and passes the phone back to his customer service who then tell me that Murthi is on another call and can't come to the phone then hangs up on me. This happened multiple times. He also promised to call me back but never did. The only way to reach this Murthi is through the normal call centre number but the customer service reps refuses or have been told not to pass the call to him. They claim there is no other higher authority around. Coming back to my parcel, branch manager Bakiaraj/arums gam told me that the parcel is in gurgaon and it was because the bill for the cost of items in the parcel was not provided... Completely ridiculous and stupid excuse...this is obviously a lie/attempt to cover up Another one told me the parcel is in Chengapattu and it was not sent because the packaging was not right... Also not sure what this means coz it was packed and sealed with ST courier packaging at the office and the person at the counter accepted it... Obviously another lie Finally, Murthi asked his staff vijay to tell me that the parcel would reach the sender by Thursday evening. By this time I had lost all confidence with this stupid courier company and asked for my parcel back with a refund of the payment that had been made. I will never ever use this 'courier company' again!! Not sure how they even still exists when there are so many similar complains about them in this forum!! What exactly is the consumer association doing about all the complaints that are submitted here?