Standard Chartered Bank Complaints & Reviews

I'm holding scb salary account since 8 years. I applied for a personal loan 10 days back and that too was a top-up on an existing loan. I went through a long process of verification and regular chasing from my side and after 10 days i got to know that it has been reject and i'm not informed. I have been chasing rehsmi from gurgaon team, and she used to call me from a mobile number and kept telling from day1 that it'll take maximum 2-3 business days and after that 8 more days passed. Now her phone is switched off and after making mail and call back through customer care nothing happened. No one has bothered to provide an update.

I badly wanted this loan and i kept telling her that maximum by today i should get it and she assured me each time i asked her. Now i'm not in a position to fulfill my commitment where i was dependent on this loan.

At this situation some other bank helped me get the loan in just 2 days and i'm very much thankful to them.

I don't understand what kind of fraudulent and deceiving service is this. Is this how you treat your customer and kill their time. I'm surely going to withdraw my salary account and credit card after experiencing this.

Don't lie and cheat your customers. If you can not provide within promised timeline, convey it upfront but don't play with emotions.

Pathetic service!!!

Card number [protected]

I have been a customer with standard chartered bank since 2010, when my salary account was opened. The bank then proceeded to offer me and practically force me to take a credit card with an initial credit limit of 25000 inr. Over the years, as my salary increased, the credit limit was increased to 55000 inr. Last year in september, there was a drastic change in my financial situation because of which i was unable to continue regular payments for my credit card bill, on which i had some loan amount due, too. When people from their collection team started calling me, i told them about my situation and requested them to wait until i was able to recover from my crisis and resume regular payments. They said that they would grant me a loan for the outstanding amount so i could pay it off, but when they learned that my credit card had expired, they refused to sanction the loan and instead started levying heavy charges every month. Since the end of last year they have been hounding me for payments (At one time even turning up at my doorstep and creating a scene in front of my landlord), even though i have made payments whenever possible during this time of crisis.in february this year, they even went to the extent of calling up my wife and a friend of mine in west bengal (My home state) to demand payments. When i complained to their customer care team about this harassment, they denied having called my friend. I emailed the customer care team to ask them to formulate a repayment scheme for me (Taking into account my current crisis), and they refused. Some time last week, they blocked my standard chartered bank savings account which had 3099 inr without any intimation whatsoever. I am a poor man in comparison to what i was earlier and it's true that it may take me a long time to recover and pay them back, but i have always made it clear that i intend to pay them back and not just ignore the dues.

I have attached the email exchange here.

I still request them to consider unblocking my savings account and offering me a viable repayment scheme such as a loan or something instead of harassing me, my family and my friends this way.

Before 3-4 years this was the salary account but when i changed my job then my salary deposited other bank so standard charted bank without inform me change the salary account to saving account and till now i am not enable to 25000 balance in my account, so i want to convert to 0% balance but bank not doing this before 5-6 month i went to bank then rejected my document and today[protected] also rejected (My adhaar card, pencard). I want to compaint against bank and i will take action against bank and i will discuss with my lawyer and i will not give the minus balance in saving account

I have submitted my aadhar at the time of account opening, but on uidai portal it is shown that my aadhar is not linked with any bank account, and due to that i am not been able to get my scholership amount in that account. Please look into matter. Not bank or not even aadhar center is helping me in this situation, and the same is done with my friends also,
Thank you

This is in regards to my personal loan account with standard chartered bank, In the year 2017 i opted for personal of Rs 10 lakh from standard chartered & 5th of every month i am supposed to make emi payment. however in June month (2109), the emi amount was not deducted from my bank account & neither i have received any intimation call or message from the bank end. Now after 15 days, i have started getting harassing calls from third party collection agency whereas they are neither ready to send the online payment link to make the payment, nor sending an email about the conversation. i have checked my bank statement & basis on that there are no bounce cheque charges leveied to my account, This is sheer harasment & forcing customer to additional charges & exclude the name from the offer of last emi waiver (as per my plan).

Would request you to provide the assistance & take necessary action accordingly.

I preferred standard chartered Bank for my salaried account and also taken super value titanium credit card with standard chartered Bank believing for good services.

Now, I am not at all satisfied with your services and planned now to close my credit card account and savings account for the number of issues from your system, DISAPPOINTMENT and mental stress caused to me.

I faced lots of issues and deducted the below issues from you system:

1. I had applied to only ONE CREDIT CARD. But, you had approved for two credit cards which had caused lot of mental stress in the whole process.

(Which cannot be possible unless the system is thoroughly checked. This shows the system is not proper. If the same issue is found in personal loan disbursement where you approve twice the times the loan required, it will be huge loss for your bank)

2. I had blocked one card, but the other card ending with 2807 was never linked neither to my online banking nor in mobile banking.

3. If I clicked card summary and profile settings in net banking, only the blocked card was displayed and not the active card(Attached screenshot).

4. If I went to Card payment page, there were no cards associated in my account ( Attached screenshot).

Without linking the card on online account, you had sent message alone asking to pay which is not at all possible without linking it.

5. Without enabling email statements for registered credit cards and without sending to my mail, you had demanded to make the payment with having many issues from your side.

6. Phone banking system is very poor. If a customer dials, it asked two options :1. Enter account number (or) 2. Enter debit card number. If I enter account account number, it not redirecting to customer care representative. (As per OR condition, if any one option is true out if two conditions, it should give expected output)

Instead, it is asking to generate T-PIN which I never needed presently which irritated me a lot lot.

I had tested their system and revealed many issues and flaws in their system, given a chance to correct and rectify it so that other new customers (present and future) should not face the same issues and decide to leave from standard chartered Bank like me.

As a token of appreciation, they should have considered me for "Bug bounty program" which many reputed companies will reward for showcasing the issues and loopholes in their system so that they will correct their issues and their quality and reputation will be enhanced. But, they had never considered for this.

Now, I am in a situation to terminate my Relationship with standard chartered Bank ( salary savings account and credit card).

Also, there was no proper customer care support and no response to any emails/concerns! No steps taken for past 3 months.

Keyur Hasmukhbhai Doshi
Akanksha Creation
No.16 Mahalaxmi Market No.1
Maninagar Char Rasta
Maninagar
Ahmedabad-380 008
Mob: [protected]

Date: 20.05.2019

Standard Chartered Bank
Customer Care UNIT
19, Rajaji Salai
Chennai – 600 001
E-mail: customer.[protected]@sc.com

Kind Attn: Mr. Rakesh Singh, Head – Personal Clients

Ref: Your letter Ref. No. MyRDwD-NpMHL’oct15-2755 Dt. October 17, 2015

Sub: Home Loan Standard Chartered Account Number 44528574

Dear Sir,
With reference to the above, we are surprise to note that after number of telephone calls and personal visit to their Office in Ahmedabad, still we have not received any reply to our comment that in Original documents which we have taken loan in the year somewhere in 2006. As per agreement loan should be completed in 2019 i.e. Maturity Date is 18th February, 2019 and No. of Schedule outstanding installment should be 156/-. We are surprise to note that one or another reason it is going beyond anybody’s capacity. As on today tentatively we have paid almost Rs.3, 95, 000/- Extra.
You are once again requested to pay Rs.3, 95, 000/- immediately and relieve us and send us the original documents to us.

We hope the above you will find in order.

Yours faithfully,
KEYUR HASMUKHBHAI DOSHI

Standard Chartered Bank — No Objection Certificate of Car loan is not received after the payments have been cleared.

I had taken a Car Loan in Jan 2003 which was fully paid as per the tenure of 60 months. I have still not received an NOC from Standard Chartered Bank inspite of repeated requests. All other linked Credit card accounts through Standard Chartered Bank is been paid off and settled. I still see the Branch officer of Ashok Bhopal Chamber's, Begumpet, Hyderabad is still not finding the records and statements of my car loan. My car is still Hypothecated to Standard Chartered Bank and the registration validity got expired after 15 year's in 2018. But i did not received my NOC yet. Please i am writing this in hope of someone would reach out for my issue.

Details are as follows:
Name: Yadaiah Katraj
Date of Birth: 12th April 1960
Car Registration No: AP-09-AQ-2826
Chassis No: MA3EYD32S00676046
Engine No: G10BBN215503
Phone No: + 91 [protected]
email: chiranjeevi.[protected]@gmail.com or yadaiah.[protected]@gmail.com

Whereas the total payment due credit card bill of may 2019 showed 6541.6 and I made a payment if 6542/-, still late payment and interest charges have been levied.They are refusing to reverse. please take appropriate and strict action and reverse the charges.i will not pay the charges as I have fully paid what is showing as total amount due.standard chartered has no sense how to treat a good customer

Hello,

I am having Standard Chartered Bank credit card from August 2018. The card limit is Rs. 21000. I was not satisfied with the limit so I didn't activate and didn't make a single transaction from the card. some days later customer care of the bank called me to feedback, I told them that I am not satisfied with this limit and I want to close this.
After 4-5 months later when I was checking my email I got the Standard Chartered bank card bill and It was Rs. 4700, then I have checked all the bills form the beginning. then I realized that my first bill was Rs.750 as an annual fees. and its increased Month by Month. so I called the customer care to block the card asap.
In the meantime from the feedback call they didn't call / message or any physical bill sent me to reminder to pay So I could aware about the bill payment. They should inform me via call or message for payment.
In this situation bank added a negative review on CIBIL. Now my CIBIL score is very poor because of this.
So I request you to waive off or make a settlement of my pending bill and please correct the negative review because I asked them to close the card already.

Thank you!
Parag Bagde

Hi,

Even i dint notice this from many months about this issue. This is totally looting the customers without their notice. I used to pay all my credit card bills on time but i dont know why they are charging interest on this. This is very serious issue and need to be resolved with immediate effect to all other customers like me.

Please find the attached photo as proof.

Im D. Deshakumar im getting annoyed calls from standard chartered bank and giving me wrong information that i got approval for credit card...
I am telling them no i dont want but they are having my details and informing me its approved you get it and camcel it later... At the same time they are guiding me to answer next call and say yes...

Im scared that standard chartered having and using my records in a wrong way...

Standard chartered should help me and get back my document s back...

Details of standard chartered person who gave wrong info:
Name : puspa
Mob no. [protected]
Time : 3:59pm and 4:13pm
Date : 28 may 2019

I have voice recording also

My details:
Name: deshakumar
Mob no. : [protected]

My credit card no. [protected].

I have taken a personal loan on my above card. I have been paying all my dues on time. Now due to very bad financial situation i am not able to pay off my emi. I have explained this to bank and recovery agents. That as soon as i am in receipt off funds i would settle the accounts. Now on 31/05/2019 mr. Jasvinder (Tel. No.[protected] send on mr. Dinesh gupta to my office. When i asked his identity card he told that he had previous visited office and shown me the card. (He is working with swot analysis, 638, 639, laxmi plaza, new link road, andheri west, mumbai - 400053). He told my to arrange funds tomorrow, when i said that i am not in a position, he started shouting and told that he would coming tomorrow at my office and would create scene.

I have requested them to give me more time so that i can settle up the account.

Regards,

Pulling me again and again...

Im d. Deshakumar im getting annoyed calls from standard chartered bank and giving me wrong information that i got approval for credit card...
I am telling them no i dont want but they are having my details and informing me its approved you get it and camcel it later... At the same time they are guiding me to answer next call and say yes...

Im scared that standard chartered having and using my records in a wrong way...

Standard chartered should help me and get back my document s back...

Details of standard chartered person who gave wrong info:
Name : puspa
Mob no. [protected]
Time : 3:59pm and 4:13pm
Date : 28 may 2019

I have voice recording also

My details:
Name: deshakumar
Mob no. : [protected]

@stanchartin
Dont buy and use any credit cards from sc.
Initially they will say no annual maintenance cost.
But without reason you will get paid min 500rs on every month as a4 interest, over limit fee, maintenance fee.. Etc... Even if you pay your amount on correct time..
Im using two cards, one of the card i paid full amount.. Next day itself they are billing as to pay around 5000rs without reason..
Don't trust, no response from customer care.. Around 10k they put extra charges

Sir i am sunder selvin from chennai during 2003 august i made the credit card payments after getting the settlement letter but the collection agency collected the amount two days later. After that i have not recieved any sytatement or letters from the bank. After 16 years some body calling me and said i have to pay rs 142000/- as due amount for credit cards and i told them to come and collect the cheque or cash but he is refusing and telling to transfer the amount online to my account number.in this regard i made a police complaints and he is threatening me if not paid we will come to your home and beat you. He says he is from m/s shaha finlease, chennai the agency for recovery of credit cards dues. For the last 16 years why they have not contacted me and now threatening me and my kids. Pls help me.

I have 2 credit cards in standard chartered - one ultimate credit card and another one supplementary.in the latest statement, i noticed an 'a4interest' charge even though i paid all my dues well before time. I even double checked all my credit payments - all of them either matches or is more than the bill i received. Looking at the other complaints it looks like stanc does it quite regularly to a lot of customers and is quite used to such fraudulent behaviour.

Akshata s., an employee of standard chartered bank customer care, was asking me to pay rupees 49+gst for every single detail i wanted to know about my own account, i understood that she wasn't supposed to share the details according to rules set by standard chartered for phone banking.

Since i wasn't aware of the exact place to check all details in online banking, so she explained where to get the details.
I did not understand it for the first time, as she explained it too fast for me to see. When asked to repeat once, she said she already repeated 3-4 times and did not want to repeat again.

But when the call was still on she abused me saying "ho ga le, yaar yaaro bartaare" which means "get lost, no idea what kind of people call" in kannada..

I understand the customer care is not meant to insult anyone but help their customer.
Pathetic behaviour by standard chartered.

Dear sir,
I opened salary account at standard chartered during 2011. Then i resigned my job by then my salary account has been converted to sb account by 2018 dec. Nov scb forcing me to maintain rs.25000 as my minimum balance every month. Request you to review my complaint and take action on scb and every customer cannot afford 25k as minimum balance every month.

Regards
Saravanavaithy

To,
Consumer support.
(Subject – standard chartered service issue and unnecessary interest levied)
This is in reference to my card number [protected] by the name of aakash kumar singh in relation with your bank.
I had been using this card more than 2 years but since couple of months i am not at all happy with your service and the way it took forward in the past.
The same reason i called many a time to their customer care but it had fallen on deaf year and it has neglected.
Since the month i had stopped making payment now i am getting call to understand my concern and past experience and non-payment of the outstanding.
I was looking for an emi option to make the payment but they removed this option and wanted me to make payment in one pay. Hence, i can’t use my card depends sometimes i get emi option and sometime i won’t.
Moreover, after giving the call to your customer service when asked for my outstanding the message conveyed to me was this service to know o/s is also chargeable as we are promoting digital platform and you can log into net banking to confirm the same, this is not at all acceptable for those who is not technology freak and wants to understand their o/s while making the payment, but this bank is overlooking this fact.
Moreover, couple of months back some charges has been wrongly debited to my account and more than three times request has been raised to solve it but no one bothered.
Despite of every fact i continued my relation with stanc and made on time payment. But this time water goes above the level and i want to have some clarification and support if you wants me to make a settlement and close this card.
Kindly look into it:
• i required emi option to close my o/s, and
• removable of interest and other charges to make settlement

Even i wants to make the settlement and close the relationship with this bank but bank is not supporting to their old customers.