Standard Chartered Bank Complaints & Reviews

I have been charged a4intrest from last several months. Can i have the reason of this debited amount? I am paying minimum due before the provided time but when i checked today after 3-4 months, an extra charged has been charged regards to a4interest. I don't know about any charges discussed earlier. Also swiping feature is also not working from the day i have obtained the card.

Hi,
I had one imps[protected] of amount 1700 from my salary account to another my savings account yesterday (2nd april, 2019) at 1.59pm. One day is already over. Amount had been deducted from my salary account within 45 seconds but still it is not credited. I called to phone banker for 2 times, every time they are telling that it will be credited. My concern is that for imps, why it is taking so much time and when i will get the solution?

I received a mail from uk that she is decided to give me 2.5 million british pound for charity at the last stage of her life. Her advocate get my details and send me a certificate which is attached with this details. Now she is asking for my bank account and details. She said i will send u all money legally and will stand by me for any legal issues. She told me to send my details with request email to following address - to
Dr. Johnson raymond
The payment director,
Standard chartered bank london,
Wire transfer department.
Address: #.1, basinghall ave,
London ec2v 5dd, united kingdom
Bank e-mail: [protected]@accountant.com
Tel:[protected]
Fax:[protected]

So kindly clarify me is it a spam or real. Her name is mrs. Muna abu sulaymana and escrow sundry account #.[protected].

Dear sir/madam, i have recently applied for new credit card and have received the same. But i have not received 4 digit pin due to which i am unable to do any transactions. Even i couldn't make a call to customer care without pin. Request you to please issue me a pin or else let me know if i can generate it online. My email id: [protected]@gmail.com my cell no.: + 91 [[protected]] please do call me in case you need any clarification. Appreciate your quick response. Thanks,
Ankesh

My credit card is charged b2over fee illegally. As of my information credit card in india should stop transactions if my credit limit is over. But standard chartered credit card are permitting even if i have low credit for that transaction and applying a high fee of rs 500 + gst. So if my credit balance is 10 and if i try to do a transaction of 20 rupees, they will permit that transaction and apply a fee of 500+gst. How idiotic, after this transaction i will not able to do any further transactions. This is what we call day looting. So in effect i'm paying a 60 times interest.

I am holding a primary as well as secondary card since last 10 years
[protected] (Primary card) [protected] (Supplementary card) all of a sudden i received message to handover the documents for supplementary card for kyc & that to go in a branch physically & not from the site other wise card services will be interrupted after 31st march

I feel very depressed about such a communication from your side which indicates that you do not believe in your costumers & you are not bothered about your costumers even though a customer is having long relationship of 10 years with you

In this technosavy world you are expecting your costumers to all the way go to the branch for submitting the documents instead which can be done from site itself.

I expect a personal call from your side regarding this issue

I pay my minimum dues in my standard chartered credit card on a monthly basis. And that too in time. Yet i see the amount is staying similar which is pending and then i check details i see a4 interest being charged on my credit card every month. Why would i unnecessarily pay this fine? I had bought a product for which i was paying in installment which i gave way on time so no other interest should have been charged. A4 interest as i read...

Hi All,
Just a bit of background - I wanted to pay < Rs.4000 for Standard chartered bank credit card for long time. Due to some reasons, I did not paid for 2 years and eventually, CIBIL score got affected as it was mentioned as WRITTEN OFF account.

Now, in the month of November 2018, I got active again and paid remaining outstanding amount to SCB via an agency (CreditMantri.com) and lender(SCB) also accepted the payment.br...

Dear sir,

I have used my credit for 26500 in month of dec18 to 6 th jan19. I have done the partial payment for 10000 before the due date and made the balance amount on 31st jan 2019. So the interest of rs 3114.97 has been charged for non payment of the amount total due amount.

So in the month of jan i have used my credit for 60000 on 7th jan and paid total outstanding for 63361 including the interest charged of rs 3114.97 i have cleared my credit card bill fully before due date.

I have received the statement month of feb with interest of 1396.85. When i called asked the customer care they are saying the interest is charged for non payment of 26500.

I could not understand, den what is the interest charged on jan and why there interest charged in the month of feb.

I have attached screen shot of my credit transaction details from the online.

I have made payment on 2nd march 2019 for the credit card loan account number [protected] of rs. 2807/-. But still now it's not credited to my credit card loan account.
Payment reference number is phdf[protected].
Transaction date is 02/03/2019
Mobile number linked with the account is [protected].
Email id link with the account is:- dasu. [protected]@gmail.com

Please resolve my issues as soon as possible.

Thanks
Sourav das mahapatra

On my credit card, i had a billed balance of rs. 430, 215.46. I paid rs. 365, 000 before the due date. But the bank still charged me interest of rs. 15, 035.58 for a whole month on the entire billed balance of rs. 430, 215.46.

After my complaint, they offered a discount of rs. 3, 000 but it was unethical and unfair for them to charge interest on the entire billed balance. The rbi guidance, clause 5, says: “the manner in which the outstanding unpaid amount will be included for calculation of interest should also be specifically shown with prominence in all monthly statements.”

You can see the entire rbi guidelines here: https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=9838#1

In my statement, it was not clearly spelt out that i would be charged interest on the entire billed balance if i made only a partial payment.

Dear sir/madam,

My self manoj baijnath gupta holding a salary account with standard chartered bank account no:-[protected] yesterday i have observed some fraud transactions in my account (Amount 44, 098/-), so i have immediately visit to standard chartered vashi branch and registered as complaint with complaint number:-[protected] and standard chartered call center asked me to wait for 48 hrs.

Today in the morning i have received the call from standard chartered saying that they have given request to the beneficiary account to pull the amount and ask me to register the fir.

Requesting you to please help me to get an fir register against fraud transactions.

Refer the attach enclosed documents for reference
1. Vashi police station letter
2. Dispute form fill by bank
3. Reply from standard chartered bank call center

Thanks & regards

Manoj gupta
[protected]

I was provided with a credit card from standard chartered bank stating free of charge membership for lifetime and no hidden costs, but from next month onwards (Jan 2019), they have started sending me outstanding payment reminder for rental of ₹250/-.

I’ve requested them via emails, calls and twitter for immediate suspension of their services as this were not the terms on which i applied for the card.
But they have...

Hi sir/madam,

I was supposed to pay rs 1, 42, 345.21 as of 15-feb-2109 for the credit card and paid the same amount on time and raised an request for closure of the same card on the same day itself. But after 10 days of my closure request the new bills generated by bank and came with a4interest charges of rs 5600. When i spoke with customer care of standard chartered bank. Customer care support[she] said like she could not do anything except i should pay the whole amount. But i can not pay single penny on this a4 interest changes since i paid whole outstand amount on time.

Card details # [protected]

I am requesting you all please don't use any credit card from standard chartered bank. They are horrible and eat up your hard earning money slowly

Regards
Kumar p

I have been using Standard Chartered Bank Credit Card from past 8 to 9 years. In the month of January 2019 I saw a B2-OVERLIMIT fee of Rs. 599 on my card. I immediately called the customer care and enquired about this charge, they informed me that, since I have utilised full limit they have put this charge. I asked them -
a) Why they let my card go over-limit?
b) Why a customer is not informed when the card is about to reach limit or, inform that they will be charged over-limit fee. so, that customer could use the card judiciously.

They told me customer can go and check their max limit though netbanking and utilise the card as per the prescribed limit. However, they took my request for reversal of charges and after two days, I received the message that the charges are valid and couldn't be reversed. Please note my bill is still not generated by this time.

Now, my bill get generated on 20th Feb 2019 and payment due date is 13 March 2019 with . Today 25th Feb 2019, I logged to pay the bill, I again saw a B2-OVERLIMIT fee of Rs. 599. They charged Rs. 599 twice, one on 28th Jan and other on 20th February. I called them and told them to reverse this unauthorised charges. After so much of discussion and putting my point, even though they looked convinced with my argument, they told me they tried to reverse the charge but their system is not allowing saying, it a valid charge.

What does this tell, a system being made to loot the customer. You should have never allowed any purchase to happen beyond my prescribed limit. You should NOT charge anything to the customer without informing the customer. Your customer care executive should have informed the customer that you may be charged again, so forget the bill due date and pay the bill. Complaint No. is '[protected].

Standard Charted should look into this matter, I'm no place to go with the reversal of these unauthorised charged. Do not loot your customers in the name of over-limit fee when they have not asked you to allow any such transactions. Please resolve this if you can or, you lose trust and a customer.
Thanks, Rakesh

My dear p n praveen kumar,

Thanks for your mail, i am writing this message in grief, hoping and trusting in the lord that you will deliver 100% as i hope in this my dying will or wish in building an orphanage home in your city for the less privileged and assist in helping the homeless and old age people in your locality or your district. However, i asked my private nurse mrs. Rena, to help me type this mail because i cannot stand or sit up again properly. This is my today picture in the hospital intensive care unit undergo medical treatment, which my private nurse snapped me today, to enable you know my situation or condition at this moment..

My dear, i genuinely want you to help me, handle this great noble work of charitable trust in india on my behalf, because you were directed to me by god and i believe there are people like you who can help me to make a difference in the life of the poor one's and less privilege in the street. And please i do not need any telephone communication in this regard due to my deteriorating health status as doctors have advised me. Kindly contact my bank on this email address: [protected]@yandex.com with your bank details information, which my lawyer have sent to you, for the transfer of my will fund donation to your own personal bank account in your country india.

Please do all things possible to make my wish come through. Hoping to receive your reply once you contact my bank and always follow my lawyer instruction and his directives. Thanks and god bless you my dearly beloved one.

Thanking you,
Mrs lisa sarah alimah

Got this email from them
And demanded me to pay 25, 500 inr for the fund transfer.
Below are pics of hers.

I was to pay standard chartered credit card bill and they kept calling me back to back for payment. Although i was paying their minimum amount but still getting interest added in outstanding, so i did not pay their last minimum due and was late for a month and they deducted the money from my savings account and left me with no money in account. This is very frustrating as things have gone very bad for me when i needed the money the most.

Hi,

This is bipeen jadhav. I am writing this to complaint about a fraudulent transaction against standard chartered credit cards.

The card shows some instabuy loan for which i owe them approx rs.25000 which i never applied for. The payments made to my valid card are transferred to this account by default without my consent. I am out of country since october 2018 whereas instabuy shows transactions from 1st december against the fraudulent loan.

When seeking for the instabuy loan information, i found multiple complaints for the same issue. Seems the company has pattern of trying their hands on such illegal transaction leaving me very much pissed.

Can you please help look into my concerns. Due to me being overseas now i cannot directly go to their office for addressing my concerns except for complaining about them online.

Hoping to hear back from you soon.

Regards,
Bipeen jadhav

Email: [protected]@gmail.com

I had a sc bank credit card.. I was facing lots of issues with standard chartered credit card.. So i stopped using that card for purchases. 0 transaction on that card but only one credit card loan was going.. That is also no annual fee card.. The loan account they given me some other 16 digit card number they told me to pay to that loan account.. There also i faced some problems. Then i startered paying to the given card number.. After so many issues i decided not to use the credit card.. When the card expired i didn't collect the new card.. (Also address update issue with bank) but i paid regularly for the loan account without fail also within the pay by date.. I only received msg saying your credit card number this month due this much.. I paid that amount to loan account.. But after two month when i check through online banking they put some random charges in my card which i not used for years also i don't have the new card.. When i tried to check what are the charges online banking shows no records found.. So i called customer care number they said you don't have our new card you have to close your full loan and the charges are overlimit charges.. And also told me to pay the full loan amount to avoid charges.. That month i received msg saying you have to pay around 160000 for your card.. Also i paid the whole amount within the pay by date.. But after that also the put some random charges in my account.. When i spoke to the customer care person explain everything he told not to worry we will reverse the charges and make it to 0 with in 48 hours. Then i didn't received any communication from sc bank after a month i just checked my online it was showing some increased amount... After that i called customer care they told your financial charges not yet reversed.. Will forward your issue to the concerned team and you will get a confirmation msg within 2 days.. But i received some promotional msg only.. But still that amount is not reversed.. Pls take actions on my issue.. Also i have some other bank credit cards i never faced any issues with any other bank cards.. This sc bank only creating new ideas to cheat customers..

I am a salaried professional with good cibil score. I have been paying my credit card payments on time for past 2 years.in dec, i was not sure of how the billing is done and did not make full payment. Since last 2 months i am calling and writing to the bank to have somebody call me and walk me through my details to help close the account.
One representative called but she had no information that i requested - she could not even say from which date i am supposed to be paying. Now scb is just sending me sms / letters saying they tried to contact me but could not - which is a big lie and just trying to get past the issue by shifting the blame and responsibility on me.
All the time customers are not responsible for not paying. I am tired of calling their helpline, its a waste of time as i just keep putting requests. They call me after 7 working days and that too with half knowledge. It is harassment and trying to degrade my cibil score. As a working professional i cannot afford so much time.

Pls help!!!