Standard Chartered Bank Complaints & Reviews

Hi,

My name is surojit roy, i had a personal loan in standard bank. Now in my cibil loan remaining balance showing 0 (Zero), but showing written off.
Due to above my cibil getting down day by day & i got so many rejections for loan from other banks.
I have tried to contact them but they not responding.
So, kindly arrange to provide noc on urgent basis.

Regards,
Surojit roy
Pl no: 49446827
Mob: [protected]

Requesting to solve our dispute with standard chartered bank at the earliest

The sanction letter dated 05th august, 2004 the said loan was repayable in 192 equated monthly installments to the bank against the home loan (A/c no[protected] amount of rs. 11, 00, 000/- (Rupees eleven lakhs only) sanctioned by the bank where i have already paid all 192 installments i. E around twenty three lakhs (23, 00, 000/-) and as on date still the bank is showing outstanding balance of inr 7, 63, 820.91 and nor the bank is replying when i have written them nos of e - mails to answer me back but haven't got non of the reply by their end. And only keeps on demanding the money by recovery department every time they tell me that they can charge interest rate as per their choice i. E any amount charges as per rbi's rules, rbi has given in writing to the bank, that bank can charge any rate of interest as per their choice even after sending repeated mails to the bank there is no reply by their end. Please help me with the same. Thanking you in anticipation
Your sincerely,
Dinesh shashikant sanghavi
[protected]

I had opened a demat account with standard chartered depository services with their branch at vasantlok, newdelhimore than 15 years ago. At the time of opening the demat account, the annual charges were inr 500. Subsequently, the account was transferred by the depository to standard chartered securities with their branch office at deen dayal upadhya marg, new delhi which was quite far from my residence. I visited scc office at deen dayal upadhya marg on 30th nov. 2017 to update my kyc details, change of address and change of bank document when i was shocked to be told that i had to pay outstanding account maintenance charges amounting to more than rs 9000 for a period of 2 years before submission of kyc documents etc. I found the amount exhorbitant for the only security with them was idbi bonds for an amount of inr 20000 only. However, i paid the amount by a cheque and submitted the documents for kyc, change of address and change of bank mandate. The documents submitted which were duly vetted by the dealing official were returned to me by post with flimsy rejection remarks that osv and ipv details of 2nd & 3rd holder were missing and occupation details of 2nd holder were not mentioned. Early this year, i was informed that the account is being transferred to standard chartered bank. Being dissatisfied by their service, i now wish to close the account/ transfer it to another depository. However, i am told that before closure/transfer, i have to pay another rs 9000 for the years 2018& 2019. I find their maintenance charges of rs 4500per annum for securities amounting to rs 20000 only highly arbitrary & exorbitant especially when there have been no transactions in the account.

I'm archana tiwarkar want to apply my pf of standard chartered fianace ltd priously i know they where to be apply but now that office shifted to some where else i'm working in the year 2007-08 so it's long time go head so please help mi with this
I'm working in credit card department as tell calling executive after that i'm get better opportunity than switch from standard chartered finance ltd

Please help me to apply my pf

Hello,
Date:18 september 2019
Complain id=kmm31429176v66439l0km
Call date=14oct2019
Description:from bank customer care they told me that whenever you buy things from credit card the annual fee would be refunded. But they now telling that its not possible. I have call recorded on that with me.
Before that also they have told me same things you can check with there database with such recording. Now they telling 90, 000 if you spend than it will be refunded. But they have not inform me or they have not sent me any mail regarding such thing. Even when i have raised complain the issue will be sorted out with in 90 days, such a long days.
I have attached recording for the same.
Other recording is with me also then where they told (If you buy anything refund will be done) which is not with me right now.
If you ask them they also have recording with them previous two recording.
Please do needful things.
I want justice.

Hi

I raised a late fee waiver request on 2nd december 2019, ref no: in[protected]s67044. I was promised a call back within 2-3 days which never happened.
I called them again after a week, on 9th december 2019. They kept on hold saying they would arrange a callback. On further insisting, they asked me to wait. I was kept on hold for 22 mins and then they disconnected my calls.

Highly untrained & unprofessional staff!

I went to their branch also mi road, jaipur.
No-help.

Please don't get their credit cards.

I had closed the card within couple of months from the date i received it. However, on the portal there is a history of 14 months while the card was closed. All the entries are either "xxx" or "000" but my question is why was the card active till then even when i closed it. What if someone was using the card number somewhere and why wasnt it raised to me or informed to me that the card is still active even after the closure.

Hello,
Date:18 september 2019
Complain id=kmm31429176v66439l0km
Call date=14oct2019
Description:from bank customer care they told me that whenever you buy things from credit card the annual fee would be refunded. But they now telling that its not possible. I have call recorded on that with me.
Before that also they have told me same things you can check with there database with such recording. Now they telling 90, 000 if you spend than it will be refunded. But they have not inform me or they have not sent me any mail regarding such thing. Even when i have raised complain the issue will be sorted out with in 90 days, such a long days.
I have attached recording for the same.
Other recording is with then where they told (If you buy anything refund will be done) which is not with me right now.
Please do needful things.
I want justice.

Hi,

I have standard charted credit card.

I was trying to make a payment on airtel app for recharge and i entered wrong cvv by mistake. The transaction was successful.

I tried the same again for my uber payment and i entered wrong cvv on purpose, the transaction succeeded.

This is a serious issue and i have lost all the trust with the sc bank.

Attaching a video in which i am topping up my amazon pay with wrong cvv.

Hi team,

As i have not received any response from standard chartered bank as money was deducted from my account in month of july and they are least bothered to return that money as i have send numerous emails and still not received any response

Thanks
Diksha
[protected] (Contact between10 am -1pm) or email at diksha. [protected]@yahoo.co.in
Account no-[protected]

All of a sudden they created an Instabuys card account without my consent and started showing the transaction in both accounts.I had converted an amount in 3 EMIs andstarted getting Lae charges+additional interest charges despite of ontime payment.Moreover the funniest part is (a) you can't pay EMI using the Instabuys card number though are mentioning and refering to this account all the time (b) they expect you to call them after payment and intimate them that with your due permission they can transfer the amount from primary card account to Instabuys account.What a policy to iiritate customer.I had to pay the outstanding amount for 2nd EMI otherwise they will again impose the same late charges and addl interest.However the same story happened this time also.Payment is lying in my primary card account and the amount is still showing as due.I want justice and also the additional charges what they have imposed on me in unethical manner.I have already fed up with writing to them[customer care, Head-customer care and Country Retail Head] also.But all in vein.They are blackmailing the customers in this way.

I am holding credit card of standard charted bank from last 3 years.
From last six months i have observed that they are not sending me card statement or sms for payment due details.
Then once due date is over i get a call from scb for due payment which i immediately pays whatever minimum amount is communicated with me.
I have called their call center to check on sms and email service where i come to know they have stopped all services.
I requested them to start those and they have agreed to start intimation services but till date it is not started.

Dear sir,

Reference to credit card ending 2751.
This is to inform that i have paid rs. 32923/-
On 25th october, 2019 against my payment due 30.10.2019. Cheque clear through clearing on 31.10.2019 from my account, state bànk of india. Complaint was lodged in 2.11.19.
I have surprise to see the interest and late fee charges in the november 2019 statement.
May i know the reason for the above charges
I have talked to call centre in this regard but they are helpless and not able to give appropriate reply.

I request you to check the same and revert back the above charges.

Best wishes.
Vishwadeep lakhtakia
[protected]

Respected Sir,

I got a whatsapp call from one person name called Ajay on 02/09/2019 spoke to me that, he will help me on assisting online dating service registration. He said the registration service took only Rs 25/-. He also asked me to share my Credit card Details like card number, ccv, expired date etc. He asked me to install an app called mightytext app which I will get member details on the app. once I installed mightytext app, i got message notification as activated. The next moment of seconds I got SMS message as Rs 40, 000(Yesbank credit card) and Rs 20, 000(Standard charted Credit Card) were swiped without giving the OTP of the Both the transations. When I tried to reach the person Ajay he was not reachable. Immediately I uninstalled the mightytext app. After that I called both the customer care number and requested to block my cards. I have registered online Police compliant no# BAO19081104 on 02/09/2019. I Request you please help me to revert back the unauthorized transaction amount of Rs 60000.

Today 25, 000 inr was deducted from my savings salary account and it was through wish.com usa.. I don't recognise this charge + there was no otp msg or email alert for this transaction.. Not sure how i can trust this bank again.. I filed a complaint and marked the charge as fraud via call and they asked me to wait until 5 nov 2019..
Upon calling i asked the lady over the call to check how this charge was done and she did not had any idea.. Its an online purchase so why there was no otp asked.. I'll be filing a case regarding this as well in the court.

I am staying in bangalore i have used my standard chartered credit card on aug 23rd in bangalore 2.20 after 10 mins later i have received message regarding transaction done in us for 72 dollars used my credit card i have reported the same to bank and blocked my card. But bank is asking to repay the amount.
Please check the transactions attached.

On 19th oct 2019 i made payment of rs 5540.00 to the card account through standard chartered by online banking. Standard chartered bank says they have not received the payment yet. Can you confirm the receipt of money and paid to std charted bank. I forgot my reference number. My registered mobile number is [protected]. Please suggest as soon as possible.
Thanks

Hi,

Address change request:

I have submitted a voter card document which i requested to add in my profile but the same is not acceptable for address change.
So again i tried with passport proof it’s accepted for add in to my profile but not accepted for the address change request.
Every time i got rejection message which is your proof document is not valid.

Reason for address change is, i just moved to my permanent address, so i need to update the residential and permanent address to be same.

Note: i have resubmitted the request with voter card and passport kindly please change my residentially address and permanent address are same.

I had a Credit Card a long while ago, which had been closed 10 years back(Can't remember the exact date). Unfortunately, I have noticed that every month Rs.150 being deducted though the credit card is already disclosed!

Kindly assist and help in providing the exact details and current status why Rs.150 being due every month?

My credit card number is [protected]

This is in reference to my last transaction regarding flight booking at agoda. My basic question to rbi - we are living in an era of online banking and the main focus nowadays is authenticity of the transaction, i. E. Otp generation in order to confirm that the transaction isn’t fraudulent, then how can the life cycle of a financial transaction be completed without an otp being generated? In this era of digital banking how is rbi/government entities (Ministry of it) allowing apps/websites to run transactions without having 3d security concept in place, i. E. Allowing transactions to flow free once the card details are mentioned. This means that for example one loses their debit/credit card, so till the time the person informs the bank regarding the loss, financial transactions can be carried out for any amount at such websites, since there is no cyber security in place for it. These kind of websites should be blocked/ shouldn’t be operational until they ply with the norms of rbi/government of india. I believe this is the basic duty of ministry of it, to restrict the usage of these websites/apps which don’t meet the minimum requirements of cyber security.

Last night post this transaction, i had been trying to get in touch with standard chartered team - i had to wait on the customer care number for more than 30 mins, but couldn’t get through any customer agent. Later after approximately an hour natarajan & somashekhar called from the bank and i asked the same question to them however they didn’t have a convincing answer to my query and are just trying to get off the basic duty of the bank stating that we can’t cancel or revert this transaction right away and you need to get in touch with the merchant. Another basic question – will a merchant revert any transaction which has been credited to their account. The answer is no and they in turn are wanting the bank to help me with this transaction.

I am highly disappointed with the poor customer service from standard chartered because of which i am raising this complaint with rbi to look into my plea of returning the money to my account asap and ensuring that proper cyber security needs to be in place for all the apps and websites that are running for the citizens of india, such that they aren’t cheated/ face any fraud like i am facing.