Claimed

Standard Chartered Bank Complaints & Reviews

www.standardchartered.co.in

2.5

Updated: Feb 13, 2026

Complaints 1730

Resolved

823

Unresolved

907

Good! Standard Chartered Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Standard Chartered Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Standard Chartered Bank

Having problems with Standard Chartered Bank?

File a complaint and get it resolved by Standard Chartered Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Standard Chartered Bank

Standard Chartered Bank reviews & complaints page 14

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560068

Hi,

I did a transaction on 31st of august 2019 of worth rs 15000. The money got deducted from my account, however the receiver didn't receive the money. The receiver bank denies any such transaction.

Since the transaction was done through the phonepe app, i contacted the phonepe support but to no help as they say it is successful from them and i need to check with scb in order to get my money back.
br...

Helpful

Found this helpful?

I have a limit of 50000 on my credit card and my current balance is 41k + 3k on emi, but then my available credit is 0. My last month statement is 15+3k and my current month is on-going.

I have scheduled payment of 18k for my statement already well within the time.
But scb charges me 500/- + 90/-tax for 2 days.

For what reason has this been done. Helpline is stupid and wont explain it to me. Besides for any reason, i should have been intimated about my transactions and declined.

Standard Chartered Bank customer support has been notified about the posted complaint.

View replies

S

Shashaank007

from Delhi, Delhi

Sep 17, 2019

Dear Sir, I got a credit card of SCB but i didn't get 4 digit credit card pin. without 4 digit pin it's was useless for me. Please provide me the details for getting 4 digit credit card pin.

A

Abhijeet Kshirsagar

from Pune, Maharashtra

Sep 24, 2019

After 3 years o[censored]sing my account I am suddenly getting charged for minimum balance . I want to close this account as I am not able to pay the charges.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mylapore Chennai, Chennai, Tamil Nadu, 600004

My account has been put to hold since last 5 months & i have provided all the necessary documents. The home branch manager confirmed that the documents are sufficient but it has been 5 months of followups. & i have bounced all my cheques.
Kindly hear out from me.

1) my account/s has not been put on hold now but it has been on hold since last 5 months.

2) kyc documents has neither been asked now nor did...

Helpful

Found this helpful?

Write a comment

Address: 312, Gali no 2, nand colony ,niwali road, Barwani, Madhya Pradesh, 451666

The company i joined asked me to open account in standard chartered, after i left the company i see my balance in negative, and i was told that this account with work with zero balance.
And i didn't even transactioned any amount from the account. Also who an account goes in negative balance. I feel this is a mistake and can be resolved easily, please look after it.
Need help!...

Helpful

Found this helpful?

Address: White field, Bangalore, 560066

My account has been closed by standard chartered bank 4 months ago. The reason is I am not staying the address which is given to bank. I am working in abroad. Then My remaining balance has been delivered to the person who is staying in the existing address. I raised a complaint on July 22 but still not resolved and no one is responding even in nearest branch and customer care representatives.

My complaint ref no : [protected]
Complaint dealt person: Mr. Vinay Singh, complaint dept, Bangalore white field office.
His Mobile No: +[protected]

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am a student and pursuing my higher studies in united states. Prior to this i was employed in a company in india. Few days back i made a payment from and as i was traveling could not make the payment on time (Late by 3 days only). For a transaction of 800 they have charged me 620rs late fee.
Before coming over here i was being assured by the bank representatives that i will be getting full support from bank regarding my international and domestic accounts. But now not only denying any help also mentally harassing by keeping me hold for long time and disconnecting the call in between.

Standard Chartered Bank customer support has been notified about the posted complaint.

Aug 28, 2019

Updated by Rohit0790 Correction- international and domestic transactions.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Andheri East- Powai, 400064

Dear team,
Trust this message finds you well!
In the past 5 months of interaction with scb mumbai, i have found the bankers to be highly unprofessional in conducting business.
Its been a nightmare from the moment i chsoe to convert my account from savings to nri status.
I have finally decided that i don not wish to continue with scb with its poor footprint in india and rsa.
Please take this decision as my final word and have the needful done.
Best regards,
Joslyn dsouza
+[protected]

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: J.P.ROAD, ANDHERI WEST, Mumbai City, Maharashtra, 400053

My credit of scb was settled in year 2003 & now they are claiming amounts to be paid, after 16 years.
It was settled in 6 installments & all chqs were cleared in that period.
Now they are creating a problem for civil scores & not able to get a loans
Now they are demanding 45 lakhs from me.
I am having a emails from bank & i am unable to attach as it is word file.

Regards
Shashi panjwani
[protected]

Standard Chartered Bank customer support has been notified about the posted complaint.

Aug 08, 2019

Updated by shashi panjwani From: Card Services <card.[protected]@sc.com>
Date: Mon, Dec 19, 2016 at 3:40 PM
Subject: Your recent communication with us (KMM23439780V41695L0KM)
To: shashi panjwani <[protected]@gmail.com>

Ref : 12/16/052453

Dear Mr Panjwani

Thank you for writing to us.

As per our earlier email response to you, we would like to apprise the below
details:

We wish to inform you that Standard Chartered Bank has, vide a Deed of
Assignment dated 9th February 2010 sold, transferred and assigned all its right,
title and interest in all the amounts due and payable by you ('the Receivables')
under Credit Card number ending 4233 in favour of M/s Shaha Finlease Pvt. Ltd.

Pursuant to the said Deed of Assignment, the outstanding dues along with such
other charges are contractually liable to be paid by you towards this Credit
Card to M/s. Shaha Finlease Pvt. Ltd. Please note that M/s. Shaha Finlease Pvt.
Ltd is separate legal entity. However, we are seeking M/s. Shaha Finlease Pvt.
Ltd support to investigate the issue.

However, our investigation has consumed additional time regarding payment done
in this credit card account

We are working on this issue and revert to you along with the reason for the
same.

Address for Shaha finlease

M/s Shaha Finlease Pvt. Ltd.
Plot No. 17/9,
MIDC Taloja,
Taluka Panvel,
Dist. Raigad,
Navi Mumbai – 410 208

Customer Service No.[protected].

Email – [protected]@shahafinlease.com

We request you to provide the 10 working days to complete the investigation.

We seek your understanding and co-operation in this regard.

Thank you for Banking with us

Yours sincerely,

Sunita N
From the Office of Head, Customer Service

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website.

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai 600 001 or reach our Phone Banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.html

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html

Quick links for your convenience

Generate your credit card PIN now
Additional security
How to use your EMV Chip card
Offers
Discover card offers here

Online Banking:
24x7 access to the bank
Breeze Mobile Web:
Your bank now on your mobile
Phone Banking:
Key service requests now just a phone call away

Log on to Online Banking now!

This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at https://www.sc.com/en/incorporation-details.html

shashi panjwani <[protected]@gmail.com>
Wed, Jan 9, 5:26 PM
to Card

till date no reply is there from your end.
waiting for your reply
can i have your contact number where i can speak to you
regards

View replies

R

Rahul0920

from Delhi, Delhi

Aug 8, 2019

Dear sir
I got a mail from melissa payne she is sick so she decide to give her properties to me..she told to bank manager to transfet to my account. I gave a replay to bank .. From bank send mail like this.. I want to know this is real or fake..

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

My name is praveen and i am working in kerala (kochi), i applied for a personal loan (due to my baby pre term delivery) in standard chartered bank through phone banking, they assigned me a sales executive from banglore her name is Ms.Babitha her contact number is +[protected] and her senior is Ms.Dhanya her contact number is +[protected], they requested documents from me and i have submitted it to them on 5th of July 2019 and again they requested few more documents that also i submitted to them, then they promised me that they will approve my loan and credit my money at 19th july 2019, after that both of them never picked my call, even i called from other number after hearing my voice they pretend that they couldnt hear my voice and disconnect my calls, on 23rd they itself called me and promised that they will approve my loan at 31st july 2019. again same problem both of them picked my call, finally i went to nearest standard chartered bank in kochi and enquired they called Ms.Babitha and requested for reason she replied simply stating that she cant provide loan. Now i am paying interest unnecessarily for the hospital expenses which was paid in my credit card. If they have told clearly in the beginning i would have gone with other bank for personal loan.

Standard Chartered Bank customer support has been notified about the posted complaint.

Aug 05, 2019

Updated by gsprvn even i contacted phone banking customer care and asked them to connect relevant person to consult regarding this irrue, they said they dont have an option to connect the call, and they informed me that they will arrange a callback within 24 to 48hrs, as of now i didnt get any call back. i complained 3 times regarding this. these sales executives are simply telling lies to customers for their commission charges. Totally disappointed and fedup with standard chartered bank service.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sompura gate, 562125

I applied for top up loan on my current loan. The update was loan amount will be disbursed on monday and money in account by tue or wed max. Wed gone and i kept calling the loan agent (Usha). No response. Called the loan customer care was kept on hold for 25 mins but still no supervisor available.

There is a problem with ecs for which i have been making payment monthly manually and the problem is still not resolved even though i get a msg every 30th of the month.

Standard Chartered Bank customer support has been notified about the posted complaint.

View replies

A

Arif Budhni

Aug 2, 2019

A girl wants from me to send email to standard chartered Bank London get information from bank about to transfer money to my account. Can you people confirm me about the account name.
Account name: Abdel Fattah Younes General

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Shri Shankeshwari Villa, D/17,Plot no 714,Kshitji Co Hsg Soc, Charkop Sec no 7 ,Kandivali west,9820983732, 400067

Website: [email protected]

The sanction letter dated 05th august, 2004 the said loan was repayable in 192 equated monthly installments to the bank against the home loan (A/c no[protected] amount of rs. 11, 00, 000/- (Rupees eleven lakhs only) sanctioned by the bank
Where i have already paid all 192 installments i. E around twenty three lakhs (23, 00, 000/-) and
As on date still the bank is showing outstanding balance of inr 7, 63, 820.91 and nor the bank is replying when i am written them nos of e mails to answer me back but haven't got non of the reply by their end.
And only keeps on demanding the money by recovery department

Thanking you in anticipation

Your sicnerely,

Dinesh shashikant sanghavi

[protected]

View replies

D

dinesh.sanghavi

from Mumbai, Maharashtra

Dec 11, 2019

We have not got any solution to compliant made earlier

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110015

This is regarding credit card associated with corporate account # [protected]. I have been using this account since 10 years and this is the first time i am facing such issue. My january 2019 bill of card was 1400 (700 annual fee +700 purchase), i was out of country during that time and my phone wasnt working so i missed the payment once back in india (Feb 2019) i saw that rs 500 has been charged as late fee. I called customer care and waiver was promised for late fee. I didnt receive any update, later after a month again 500 was charged i called customer care again and a call back was promised. Since then no waiver has been provided and late fee is getting added every month due to this my outstanding has become 5500 from 1400. I dont think i am liable to pay this amount. This much of late fee is totally unacceptable considering my history that i hardly use this card. Please provide a resolution on this.

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560096

Hello Team,

I regret to inform that Standard Chartered customer care was inefficient to solve my query.
I'm receiving the credit card statement of negative 1738/- every month to my residential address which was closed in 2014.
When I called Customer care they were not helpful as none of my details matched with the existing account details. Its obvious as I don't use the same contact number.
So I was advised to email customer care & from June 27 till date I haven't received any resolution at all.
All I want to know if DD can be issued for 1738/- or can they activate my credit card as I'm trying to build my credit score.
This is amount is reflecting as negative on all of the Credit Bureaus - Cibil, Experian, CRIF & Equifax.
I have given new contact details 3 times & to update my records as expected Customer care failed to update my details & I have been asked to wait.
I didn't know it would take nearly 30days to solve my query.

Please take necessary actions against Customer care & help me in removing this negative amount on the card.

Either you can send the DD or you can activate my card with the details I'm providing

Old details:
Name: Usha A Aralumallige
DOB: 30/12/1979 (note: DOB on PAN Card was 29/12/2019 which was updated to 30/12/1979)
PAN: AAXPU1394C
PHone # [protected] (not using now)
Address: 273, 7th cross, Saraswathipuram, Nandini Layout, Bangalore 560096

Details to update in your records:
Name: Usha Aralumallige
DOB: 30/12/1979
PAN: AAXPU1394C
PHone: [protected] / [protected]
Address: 274, 7th cross, Saraswathipuram, Nandini Layout, Bangalore 560096

Let me know if I'm missing any details here. Expecting speedy resolution.

Thanks
Usha

Standard Chartered Bank customer support has been notified about the posted complaint.

View replies

A

Azeezulla

from Mysore, Karnataka

Jul 29, 2019

I got call from standard chartered Bank
Mr . Aryan trivedi for OD LOAN
I BOUGHT PLOICY OF RS 99, 000/-
BUT now the person is not responding as he told me. My loan has been approved. And account will be open shortly and amount will be released.
He is not receiving my call at all
So plzz do needful
his number is [protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ALPINE-VILLE PREMISE NO. 379A, 79A PURBACHAL MAIN ROAD, Kolkata, West Bengal, 700078

In my monthly statement of scb platinum cc ending with..2636, a trfd to[protected] has been charged to rs.999/- without any reason...
Scb had delivered a manhattan cc to my address without my consent about a month past... And after my request they have confirmed cancellation of the credit card on 22nd july, 2019...
I fail to understand why they have charged of trfd for rs.999/- in other card (Ending..2636) when they have said to destroy the manhattan cc and has not been used...
Please arrange to send me a revised statement deleting trfd amount of rs.999/- without any penalty for deley in payment..
Kindly confirm..
From ashim sarkar

Sep 8, 2019

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Standard Chartered Bank Customer Care's response Ref : 07/19/081010/SP/CRD

Dear Mr Sarkar,

This is with reference to your e-mail dated 25 July 2019 addressed to Consumer Forum with regard to your card account.

We understand your concerns regarding the annual fee debited to your card account number. However, we also see that you have not mentioned your card number along with your query.

Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.

We look forward to hear from you.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Gayathri N
From the office of Principal Nodal Desk

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I got call from standard chartered Bank
Mr . Aryan trivedi for OD LOAN
I BOUGHT PLOICY OF RS 99, 000/-
BUT now the person is not responding as he told me. My loan has been approved. And account will be open shortly and amount will be released.
He is not receiving my call at all
So plzz do needful
his number is [protected]

Respected sir
Your bank officer didn't provided us any application number
But he told that get life insurance policy
And mortgage. To our bank and we provide you 19, 90, 000/ ( nineteen lakhs ninety thousand rupees )
With interest of 6.25% p.a

We have provided him insurance policy
And now he is not responding to our call

His name is ARYAN TRIVEDI
HIS NUMBER [protected]

My name AZEEZULLA
PAN ASSPA5654Q
ADRESS : 4TH WARD GUNDA ROAD MARIYAMMANA HALLI HOSPET (TQ) BELLARI (DIST )
KARNATAKA
PIN : 583222

WE BOUGHT A POLICY FROM EXIDE LIFE INSURANCE Co

Policy no. 04022573
Cell : [protected]
[protected]

Standard Chartered Bank customer support has been notified about the posted complaint.

View replies

P

Prajwal shivakumar

Feb 16, 2023

This calls Getting me also what can I do brother

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Hi,
My name is vikram prabhu, based out of pune...

Scb priority banking customer since last 7 years, my account number [protected].

This is to complain about your un professional and rude rm called

Simran preet singh, from pune

Mobile number[protected]

Mail id simranpreet. [protected]@sc.com.

Branch shivaji nagar, pune

This person doesn't have any manners, no professionalism neither he knows how to speak to his premium customer...

So my request is to appoint me a new rm for my account where can i can take help for my investment plan, if you are not the right person to share my grievance then please provide me contact details of right person to contact..

I sent mails to customer care and nodal officer mail ids but no response yet..

So decided to to take help of linkedin.com

Thanks for your time.

Regards
Vikram
[protected]

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I'm holding scb salary account since 8 years. I applied for a personal loan 10 days back and that too was a top-up on an existing loan. I went through a long process of verification and regular chasing from my side and after 10 days i got to know that it has been reject and i'm not informed. I have been chasing rehsmi from gurgaon team, and she used to call me from a mobile number and kept telling from day1 that it'll take maximum 2-3 business days and after that 8 more days passed. Now her phone is switched off and after making mail and call back through customer care nothing happened. No one has bothered to provide an update.

I badly wanted this loan and i kept telling her that maximum by today i should get it and she assured me each time i asked her. Now i'm not in a position to fulfill my commitment where i was dependent on this loan.

At this situation some other bank helped me get the loan in just 2 days and i'm very much thankful to them.

I don't understand what kind of fraudulent and deceiving service is this. Is this how you treat your customer and kill their time. I'm surely going to withdraw my salary account and credit card after experiencing this.

Don't lie and cheat your customers. If you can not provide within promised timeline, convey it upfront but don't play with emotions.

Pathetic service!!!

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110017

Card number [protected]

I have been a customer with standard chartered bank since 2010, when my salary account was opened. The bank then proceeded to offer me and practically force me to take a credit card with an initial credit limit of 25000 inr. Over the years, as my salary increased, the credit limit was increased to 55000 inr. Last year in september, there was a drastic change in my financial situation because of which i was unable to continue regular payments for my credit card bill, on which i had some loan amount due, too. When people from their collection team started calling me, i told them about my situation and requested them to wait until i was able to recover from my crisis and resume regular payments. They said that they would grant me a loan for the outstanding amount so i could pay it off, but when they learned that my credit card had expired, they refused to sanction the loan and instead started levying heavy charges every month. Since the end of last year they have been hounding me for payments (At one time even turning up at my doorstep and creating a scene in front of my landlord), even though i have made payments whenever possible during this time of crisis.in february this year, they even went to the extent of calling up my wife and a friend of mine in west bengal (My home state) to demand payments. When i complained to their customer care team about this harassment, they denied having called my friend. I emailed the customer care team to ask them to formulate a repayment scheme for me (Taking into account my current crisis), and they refused. Some time last week, they blocked my standard chartered bank savings account which had 3099 inr without any intimation whatsoever. I am a poor man in comparison to what i was earlier and it's true that it may take me a long time to recover and pay them back, but i have always made it clear that i intend to pay them back and not just ignore the dues.

I have attached the email exchange here.

I still request them to consider unblocking my savings account and offering me a viable repayment scheme such as a loan or something instead of harassing me, my family and my friends this way.

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Cathedral Road, Chennai, Tamil Nadu

I've been holding a salary account in standard chartered since 2012. The account was auto converted into savings account without any form of intimation by 2016 on the account that salary was not credited for the past 6+ months due to my higher studies. I've been following up with the bank for weeks and weeks to convert back to salary account since i've resumed work. Despite several attempts to visit cathedral road branch in chennai and spending...

Helpful

Found this helpful?

Write a comment

Address: B-1/517 Opposite, Janakpuri District Center, Janakpuri, New Delhi, Delhi 110058, New Delhi, Delhi, 110058

Before 3-4 years this was the salary account but when i changed my job then my salary deposited other bank so standard charted bank without inform me change the salary account to saving account and till now i am not enable to 25000 balance in my account, so i want to convert to 0% balance but bank not doing this before 5-6 month i went to bank then rejected my document and today[protected] also rejected (My adhaar card, pencard). I want to compaint against bank and i will take action against bank and i will discuss with my lawyer and i will not give the minus balance in saving account

Standard Chartered Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines