Standard Chartered Bank Complaints & Reviews

On 22nd October -2018 unauthorized transaction of Rs 19999/- done from my credit card by online NO OTP shared to me although amount has been debited. customer care executive not ready to take complaint against above transaction and stop the payment but took request for block the card.
I am not happy with standard chartered credit card compared other.

I was made a standard chartered credit card in 2005 on the premise of it being free from monthly charges. After receiving my credit card
Card number: [protected]
Date of issue:[protected]

I was levied rs 250 per month as usage charges. I discussed this with bank and asked a way to cancel it. They said, please cancel the card by cutting it into 2 and throwing it away.

The card is still active and now bank has reported it in cibil with an outstanding dues of 96000 without me using the card even once.

The bank has misused its power of reporting in cibil without even trying to contact me even once after that to discuss this non-existent issue with me. This is a 15 year old case and i do not even remember the card number until i saw it in my cibil score.

I need the bank to clear my name off cibil in this perspective and also send me an noc immediately as it is their mistake and not mine.

In sept2018 we have pay excess amount against credit card, asking for refund they send me wrong name (Initial name) dd,
We return this dd to bank on 29th sep, after that i close my emi against excess amount but still they have send a statement for outstaying amount. Last one month i track my money but same not received and not adjust my outstanding amount

Pls help sir.

Sir i have apply 5time for credit card but always your represtaive tell that form has been rejected duee to bank policies sir i am giving my hdfc card limit 90000
Itr 512000 but bank has refuse
I only want to know that what was your bank policies, so i'm going to abble to get the card sir i am a bussiness man self independent so that s why i want the card one thing more that i have 6 bank credit card which all are used by me and i made payment on time
Request
Durgesh khandelwal

I had a salary account with standard chartered. I left my job and no longer use that account. Right now my account is showing a negative balance of over rs. 9000. I have emailed the bank several times to close the account but to no avail. They told me to send written instructions to certain address with my signature. I sent them the written instructions to that address but they told me that they lost the written instruction that i sent them....

As my wife has applied for credit card of standard chartered bank all the documents was been collected by an executive on 10 september 2018 as per sc tos thay have stated 7 to 9 working and we are following up with customer care they are giving recording answer will reach you within 48 hours i don't under how they work as this one of the finest bank in the world and customer care are just fooling people as we don't care about the credit card at least just stop fooling people in the name of of process and also stop giving recording answers to customer care

As they are working as a bank officer and still they don;t have an answer for customer question and teaching us about policy

If you can do something so in future no customer will be get fooled by such banks.

I recently opted for PL and got to know that my SCB Credit card account is actually causing trouble to my CIBIL score and reduced mu CIBIL score as the SCB CC is showing some pending payment. I wanted to highlight that I had gone for a settlement on 16/02/2016, for an amount of 79, 000 and closed all pending dues with Standard Charter Bank and closed my Credit card account. However, now again I see that there are dues reflecting as pending...

Hi team,

I tried to call to customer care support to close my credit card but i am not able to connect with customer care.

I am not using standard chartered credit card last 2 years back. And also, will not using in future onward. So i want to discontinue my credit card service.
This card is already expired and i did not received new card.

Please find my card details as below.
Card # : xxxx-xxxx-xxxx-6744
Name: deepak namdeo

My self bharath, i am customer of standard charted bank
I am using manhattan card

My last month (Aug'18) credit card bill amount rs 106, 335.74 (Min due amount : rs 5, 316.79), i paid 83% i. E rs 88, 443 with in the due date and remaining amt paid on 10-sep'18 (Delayed by 9 days)
Card no : [protected]
Bank : standard charted bank

Even after paying the min due and total amount as per the statement they charged me rs 7, 294.60 + gst

If you see my fast history i never delay the payments and i am very good user of sc credit card and using the same card from lat 7yrs

Still this people are charging huge interest amt even after paying the amount

Kindly support to revert extra amount charged in my statement

Fix the issue either i am going to close the bank account.

Bank account : [protected]
Ifsc : scbl00036039

Hi team

I applied for credit card 3 times:

#cc0a95hy8r 13-sep-2018
#ccb8ap788y 19-apr-2018
#cc3y8ytp18 15-jan-2018

#cc3y8ytp18 : with this application might be there was salary issues or monthly transaction issue i understood you can offer me a credit card at that point of time.

#ccb8ap788y : with this application there was cibil score issue i understood you can not offer me a credit card.

#cc0a95hy8r : but with this application i really do not understand what kind of problem do you guys have so that you are saying you can not offer a card at this point of time.
I paid 1200 to check my cibil score that is 830 even up to the mark.
You need only 20k salary to offer a credit card and mine is 28k and if you see my monthly transaction they are in btw 30k-40k every month are you guys blind or you dont read the application.

Your customer support is like i am talking to vodafone or airtel they even do not have any kind of authority and i know i am going to get stupid reply from your team with no authority.

Just offer me a credit card either tell me the procedure to close the bank account so that i can open account in different bank who can offer me a cc.

And your customer support team is a liar like hell.

Even for my home branch you have wrong phone number on your website.

Dear team fix my issue either forget that i was your customer.

Thank you.

I paid my two lic policies premium of total 14023/- on 3rd of september 2018 on lic portal and paid it with the help of bhim app. The amount was transferred to standard chartered (Beneficiary bank) of lic. The amount is deducted but my lic payment is not done till today. Sbi has replied that the amount was transferred from on the same date and time. No refund is done to me by standard chartered bank even after emailing them details.
My bhim transaction i'd is[protected]
Date - 3 sept 2018
Time - 18:12:26

Dear sir,

My account number [protected]. I already requested for cheque book at date 31-08-18 as onilne through sc appliction. But still i m not received cheque book at my address or not cheeque book in bank.

Today i also apply onilne agian for cheque book. I will want to urgently cheque book because already 14 day past their activity.

So i request you to do needfull urgently.

My mob no : [protected]

I was using scb credit card unfortunately when i used it in a gas filling station the bank charged me the same amount twice. After receipt of the card statement i contacted the bank but in the beginning they refused then i cancelled the card and paid the dues except the charges wrongly debited. After few month they after cross checked and credited the wrongly charged amount, but the interest and charge not credited and they did't closed the account also, then the amount increased due interest on interest and charges.

Actually the original pending amount was rs.1000/- only but it reached as rs.25313.29. After repeated calls from standard chartered bank and as per their request i agreed to pay rs.9000/- as settlement, they also agreed it and issued a settlement letter and i paid rs.4500x2 cheques = rs.9000/-. Still my name reflecting in cibil as defaulter. My settlement letter no. Byr[protected] dated 16.01.2009. Customer no. [protected], card no. [protected]. Please help me to remove the name from cibil.

Hi

I am working in reliance jio in ghansoli, mumbai. I was told to open bank account in standard chartered and was given the offer by mr nikhil (Marketing guy) that i would receive 5% cashback on my transactions... However, i was fooled as i haven't received any card which provides me any cashback... I have applied for it 100 times and called mr nikhil who promises me everytimr that i will receive that card soon, its been 3 months now and i am fed up of the kind of services i am receiving from this bank. Also i applied for credit card in standard chartered but i now would like to cancel my request for credit card as i haven't received any callbacks since a long time after submitting all my documents.
Thanks.

Bhavishya

Dear Sir/Madam,

I have recently applied for new Credit Card and all the documents are collected by Mr Om Parkash ( [protected] ) as on 28th Jul ( who has to belong to Sales Team _ Karol Bagh ) and singed the application from, also given me application Number - [protected], and he said that you are received the calls from bank side, but till now i am not getting any single mail or calls from bank side, And i am dialing both number but they blacklist my all number.

Now please take the necessary action against this type of callers and field executive, also return back my all documents on urgent basis otherwise i will make the police complaint against these people.

Please find the below collector company name and Address
A S CARD FRANCHISES PRIVATE LIMITED & 12/22 EAST PATEL NAGAR NEW DELHI West Delhi DL 110008

I try to make payment through billdesk after transaction done it is showing status failure this is not issue from my side after due date they put interest and late payment fee but i tried 3 days before of due date then why should i want to pay this and they are harrassing me i having sevear headache from past 2 days because of standard chartered bank customer care calls and the way they spoke they can't understand the issue they are behaving like illiterate too bad i never begged any one to provide credit card to me...
My credit. Card number [protected]

Here after i won't use this stupid credit card i am using from past 3 years i thought like this is the best bank but this also fool bank

There is a invalid, unauthorised transaction o[censored]sd 14.95 done on my card on 26th aug 2018, i blame standard chartered poor systems of security for this fraud transaction which your system approves without any pin or otp.
It is very disappointing to see such frauds from bank like this.

I won't pay for that transaction, hope you guys cancel that transaction else i will discontinue all standard chartered bank services now onwards.

Regards,
Vaibhav dhobe

Fake transaction has happened on my credit card for inr 99862.00 without receiving otp on my number. Message received: "the transaction was incurred against m/s. Neteller 3522 3522 cambridge gb for rs.101040.37 on 13 june 2018 debited to your card ending 5168 vide arn number 74541098167027584633348" i was sleeping at that time suddenly got this message. I am using this card from last 5 years. Never expected this kind of fraud on my card. Bank is not helping on this and the amount is still reflecting and forcing me to clear my dues. Raised the dispute form and logged fir also however nothing is happening. It is such a big amount, which is giving me tension. Bank should take this up and their legal team should investigate on this serious matter. However they are least bothered for such fraud activities.

Name: sharad sharma
[protected]

My salary account was created by my company from standard chartered. I left the company now account showing negative balance now it was told that it is zero balance account while taking account i am not using debit card,. I can't pay this negative balance please close my account,

When now approached the bank they say can't close without paying the negative balance and also telling go to branch where the account is opened, while opening account they say our bank is branch free you can do any transactions from any branch

I never took any scb overdraft account with scb. But recent cibil score showing me as my scb overdraft account as [protected] with opening date as[protected] and last payment date as[protected]. Payment start date as[protected] and payment end date as[protected]. I never took any amount from scb bank and i have no emails or letters from this bank. I dont know how this come into picture now.
It is showing amount sanction as 5555 overdue amount is 5555.
Where is the proof it should be deposited in my account inform of cheque or cash, where is the proof. I am using only icici bank from 2006 onwards till now same account. I dont know where this amount deposited and who used it