Standard Chartered Bank Complaints & Reviews

I have taken Personal Loan from Standard chartered bank on Jun 2015 for 300000 and duration for 1 year. I gave ECS option to deduct EMI from account. First month EMI was successfully debited and after crossed the EMI date, my 2nd EMI is not debited from my account. I called the customer care and they have confirmed that the amount is credited in Standard charted loan account and they provided email confirmation. And they said, The amount will be debited automatically on next month. So I waited for next month. The next month also the same problem arises. Again I called the customer care and they again confirmed in mail that the EMI is credited in their account. I was really confused and dont know what to do next. After 2 days, I got an idea to get the debit account no. So I called again Customer care and asked them to provide the Debit account no. After 1 week of time, they told some problem in their application and soon it will be rectified and two month EMI will be debited in 2 days interval. Later it was cleared and now my loan was cleared.

Now I have applied next loan and got CIBIL report, it determines my credit score is 669 due to past due date payment for 2 month of EMI. I really shocked and asked Standard chartered customer care, I didn't get any reply there after.

Now I am unable to take loan from anywhere...

Please note that i applied for standard chartered Credit Card and got Reference No : #CC1IR32L3E.
Today got checked in standard chartered Link showing track your card application. Found the reason as follows.

Application Reference Number
#CC1IR32L3E
Status
We're unable to offer you a card at this point of time.
Thank you for your interest in a Standard Chartered Bank credit card.

who called us for Credit Card and we never gone to standard chartered for the same. Executive called and we given all papers and verification also done positively.

I called Customer CARE and they are not giving any reason for Rejection. As per RBI GUIDELINE CIRCULAR NO - RBI/[protected]/100 BOD.FSD.BC.23/24.01.011/2008-09 DATED[protected]. standard chartered Bank should give us reason or else we also file complaint in RBI and bank ombudsman.

We want Reason for Rejection as it will hit my CIBIL. My CIBIL was all clear and i got Home Loan too on same address. If we will not find reason for rejection, we will file case in Consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against standard chartered. I never had any credit card or liabilities from any bank in the past.

Please provide reason or else i will file case in consumer court.


Regards

N Rajender,
[protected] & [protected],
HYDERABAD, TELANGANA,
Hoping positive response.

I got the following letter from the mail id [protected]@outlook.com after some convergation with another mailer [protected]@hotmail.com who told her name as samantha lawrence bishop. The letter is as follows,


Standard chartered bank

1 basing hall avenue, london ec2v 5dd, united kingdom

International transfer department

Office email: [protected]@accountant.com

Dominic rowland

Payment director

[protected]

Sir,


Transfer of project inheritance fund

— — — — — — — — — — — — — — — — — — — — — — — -

I write to apply to your esteemed bank account number [protected] for the transfer of

Mrs. Samantha lawrence bishop’s deposited fund (Us$3.9 million) to my bank account

Coordinates below:

Bank name:

Address:

Account holders name:

Account number #:

Branch:

My present contact address is as follows:

Full name:

Address:

Country:

Date of birth:

Age:

Occupation:

Gender:

Direct no.

Email:

Please acknowledge my application and let me know the final step.

Sincerely,


Please help me, can i trust this or not.
Thanking you.

Dear team, i had obtained a demand draft (Dd no: xxxxxx) from your bank (Standard charted for rs. 20000/. Due to some unavoidable circumstances, this dd is lost. Hence i requested you to issue a duplicate dd and send it to me to my registered address. Then i made a call to the customer care so many times whether the draft was sent back to me or not. They told me that it was dispatched back to the address given by me but till now i didn't got the dd, its almost 3 months gone i called to ur customer care several times but no result.
I trust this is not the way that sc company wishes to conduct business with valued customers — i have been with you since 3 years and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

To,
Consumer court

Subject: regarding personal loan with standard chartered bank on april 15, 2016.

Sir,

My name is om prakash. I applied for a personal loan to standard chartered bank on april 15, 2016. Sc bank staff collected all the required documents needed for personal loan and also done the verification later on.

Later on, they sanctioned a loan amount of around rs 2.7 lacks. They collected all the required poc documents and taken my signature on loan agreement papers. I asked a copy of agreement paper but they said it will be provided you later on.

Few days later, i queried about the disbursement of sanctioned loan amount but they surprised me by stating that address verification is still pending. I argued, how you completed poc and agreement without having address verification done but they gave useless answer.

Since then i have been calling them regarding the updates on that but they never responded. They have ruined all my family plans and all. I was completely distressed for long.

I am looking forward for your kind consideration for a penalty and punishment for them.

Be careful before you take a loan with standard chartered. I had taken a small property loan (5 year tenure) from standard chartered (Mg road bangalore branch) in 2004. Since i got a job that paid much better in 2015 i paid the remaining balance in 2015. At that time i was told that i should stop by after the loan tenure to pick up my land papers. I was out of the country for a while, so i didn't collect the paperwork until now. So i went to the bank branch a couple of months ago. I was asked to bring some identification papers which i did a few weeks later. Then they told me i had a pending balance on my loan account! Apparently this amount was rs. 13000 in 2009, they tried to contact me at my phone number (Which has changed) and since they couldn't, they kept penalising me and now i owe them rs.40000. I was shocked, so i asked for an explanation about the charges. Till now they have not been able to explain exactly what these additional charges are, only that until i pay this i will not get my paperwork.In other words they are holding my land papers hostage for some charges that they are not able to clearly explain. All this after i had explained to them how urgently i need the papers a few weeks ago.

I was using a standard charterd bank credit card no. [protected], in nov 26, 2012 there was a disputed transaction for rs. 14569.00 with above credit card for which i had submitted the dispute declaration form many times with bank. I had continued using the card for some time and cleared all the dues except the disputed one for which bank were keep on assuring me to resolved but matter is not yet resolved.

Form last few months mr. Mohit (Collection department), is calling me every day from[protected] and[protected] on my mobile, my work place and my colleagues, using the derogatory language, harassing and forcing me to pay the disputed amount along with interest and charges which is around 50k.

The language is very abusive and threatening, i as a female feel very bad and insecure due to his filthy language. I request you to kindly help getting this issue resolved.

Dear sir/mam
This side dipesh from delhi actually i am using your credit card of standard chartered bank for last few months and the statement generation date is 24 of every month but the issue that in my april statement some the charges were added it's b2b over limit charges of rs 572 twice on 24 and 25 of april 2016 which they never told to me at the time of registration so please waive off my charges and give me my money back in my account and my card number is [protected] and my mail id is [protected]@gmail.com

My mail id:[protected]@gmail.com; registered
Mobile no.[protected]

My card is lost more than 6 months ago.i have been calling customer care to make payment of small outstanding amount of Rs.400/-.Customer care is not informing me of Credit card no.without which i can not make payment.

I dont know what is the way out?

Pl.help.

Thanks

V.K.Prasada Rao

My Cibil report is showing a credit card overdue of Rs. 13, 947/- which is belongs to Standard Chartered Bank Credit Card for the year 2012.
I had paid due payment through cheque in year 2012 but cheque was not presented in my bank account till 15 days from the date of issued. So I had make the payment online through netbanking and issued cheque was stoped for payment. Later on Standard Chartered Bank presented the aforesaid cheque in my Bank a/c and levied cheque return charges along with interest & other incidental charges.
These charges are not paid on protest, as I had already paid the due amount on time. So I request you to please look into the matter.

Regards
Dinesh Goyal
PAN-ADQPG3248P
Mob-[protected]

Card No. [protected]/ [protected]
Issue - Misplaced card utilized despite informing the bank
Incident - The amount of Rs 9000 used by the person who stole the card. we made the payment of Rs9000 to settle the account.
Issues - The bank has inflated the amount by adding interest despite informing well in advance.

I had a credit card no [protected]/ [protected] issued by Stanc. I had lost the card on 7/7/2002 and informed the bank on 8/7/2002 regarding the misplace of the card. The phone banking officer Priti Fernandes confirmed that no transaction was made on the card. However, there was Rs9000 withdrawl happened on the card which I got to know from the statement received on it. After that, still we made the payment of Rs9000 to settle the account. However the bank has sold the receivables to another organization and they have made the outstanding as INR 226000 and are giving me threatening calls everyday. I believe it is not a justified issue. We had also given several notices from our advocates in order to get this sorted but have not heard from the bank. Can you please look into the matter and get it sorted?

I am an NRI. I had paid to the building back in 2013 booking amount for commercial unit and the builder failed to deliver the unit in time so I requested the builder to refund the amount and after a year of follow up I got my refund in May 2016, by way of local cheque without interest which I deposited with my NRO account with Standard Chatered Bank on Friday and I kept following up on Monday, Tuesday and on which bank replied me that 3 working days I need to wait and on wednesday I called and they told me that they need the cancellation letter from the builder, as the cheque itself and my declaration is not sufficient for them. Subsequently I requested to the builder begging for the cancellation letter, which was provided by the builder, which I gave to the standard Chartered bank. Subsequently bank asked me to show the entry from my which account this amount was paid me to the builder. I said it is a matter of 3 years back and I do not remember from which account it is gone also I did not find it necessary to keep my three years old account statement. So the bank is threatening that if I don't show them the entries in the bank statement, they will reject the cheque. However they already wasted my one week of time and further I have an overdraft with the standard chartered bank on which I am charged interest on daily basis and need to settle the overdraft. The bank has been ignoring the valid negotitable instrument i.e. the cheque, my declaration, copy of the cancellation letter of my units with details of the unit and amount, my confirmation and so on. Everyday they are coming up with new requirement and making it tough to clear the amount to my account and to clear the overdraft.

Hi, someone has given my mobile number as reference in 2004 and took a credit card. I am not aware of it, no one contacted me at that point of time. And one more important thing is, i was a student at the time in a college affiliated to university of madras. After 12 years, i received a call today from[protected], mentioned themselves as fraud recovery team, they are asking me to provide the personal details of the person who applied card in 2004. I am not aware of these details.

They are threatening me that they will spoil my cibil score and update my present company that i had helped in that fraud, which is ridiculous. I am so scared of that call and raising this complaint against your bank.

Please take action on such things and help public.

On 20th feb 2016 from my standard chartered bank savings account 8 online transactions of amount 60, 000 happened which were not done by me and these transactions are done without otp.
I was away from india from 29th january 2016 and my registered mobile number was switch offed as it cannot work out side india.
Immediately i had submitted complaint to bank through email along with screen shots of fraud transactions and also...

Hi this dipesh from delhi actually i am using the standard chartered credit card for the last few months so the issue is that i 've suffered from the untold charges b2cover something like that and they never told any of these charges in my past and it happens in the month of the april 2016 of rs 500 twice. So i 'll never pay the amont of rs 1000 and my card no. Is [protected].
Regards
Dipesh jaiswal
Email - [protected]@gmail.com

I understand that instabuy's account – classic is created when i took loan for rs.40000 on 28th july 2015. There is no written record on the interest rate for the loan amount. As on today 9 emi payments have been made. I notice that from aug 2015 statement onwards every month emi is added to both primary account and instabuy's account. I find that i was made to make double emi payments from aug 2015 onwards. Further there is also tax and interest charges for the emi every month. If an account is created for the emi payments and added to the outstanding amount then what is the need to again add the emi to the primary card?

I seek explanation on why emi is charged twice for the same card from aug 2015 onwards.

Expecting the revised statement adjusting the doubly charged emi to make final onetime payment to settle the account.

A. Swamy
Scb credit card holder

Dilip ambalal patel
109, heritage bunglows,
Opp. Science city,
Sola road,
Ahmedabad-380060.

May 10, 2016

To
Head of credit card dept;
Standard chartered bank,
Ahmedabd / gujarat / india.


Re : serious complaint for levied wrong charges on wrong debit amount – credit card no. [protected]


I would like to draw your kind attention that i am using credit card of your bank on or before 2009 approx. During the july 2013, i have used the credit card of your bank in respect of the transaction of tata sky recharge on yearly basis of small amount of rs. 3, 400 vide mobile solution dated[protected] which was not credited in the account of tata sky / mobile solution account from your bank credit card. During that day, i have tried my best whether rs. 3, 400 has credited or not as i have to continue the tata sky channel for a year basis. Even on the next day, i have further verified whether payment of rs. 3, 400 has credited from the credit card of standard chartered bank or not? Unfortunately, that was not made to tata sky / mobile solution and therefore, i have to chosen my another credit card of icici bank and that amount is more than rs. 3, 400 due to selected another option of tata sky for selected channel and accordingly i have made more than rs. 3, 400 payment from the credit card of icici bank.

During the month of july 2013, i personally felt, the payment of credit card of standard chartered actually not used by me and only credit card of icici has used. Subsequent to month end, i have received a statement of standard chartered credit card and i have shown the charges of rs. 3, 400 has wrongly mentioned in the statement and therefore, i have checked this issue before the tata sky / mobile solution for the payment details of standard chartered has done or not and accordingly tata sky / mobile solution has sent me a my ledger of payment in which my transaction for the month of july 2013 has checked up. I have verified the statement of tata sky charges and there was no payment made from standard chartered but there was payment of made of icici credit card only with more than amount of rs. 3, 400 (Rs. 3, 200 + rs. 710=rs. 3, 910).

As above, issue arisen with your bank records and your officer is saying me that we have already made payment from our bank to tata sky but they are not getting the proof of statement of payment from tata sky for transfer the payment from standard chartered to tata sky in which my renewal yearly charges has of rs. 3, 400 has mentioned.

Looking to the above factual position, i have not made payment of rs. 3, 400 to standard chartered bank credit card of july 2013. Subsequently, i have also drawn the attention to the bank officers and they do not agreed with me and finally, they have told me to make a complaint in prescribed form from the site of standard chartered bank. Accordingly, i have made complaint and also attached the tata sky / mobile solution statement of payment made by me. They do not considered and levy the as usual charges of interest, late fees etc. From the month of august 2013 to till date and accordingly total accrued amount of charges of rs. 54, 248 against the payment of rs. 3, 400 which i have not to pay legally or they have not any valid proof.

Looking to the above, i have done many times complaints via e mail with attachment but bank authority has not considered because tata sky has not confirmed till date for receipt of payment of rs. 3, 400 from standard chartered bank but only confirmed of icici bank credit cared which is a different amount and not rs. 3, 400.

Even if you can give me confirmation from tata sky about the payment of rs. 3, 400 has received in such case i will definitely liable to pay rs. 3, 400 to standard chartered bank without interest and other charges as there was no proof given till date. You can also reverse it and we are not legally liable to pay which pl. Note.

Bank authority has never tried to get a confirmed statement to get from tata sky / mobile solution about the payment proof of rs. 3, 400 and in such case how i can make double payment and / or wrong payment to standard chartered bank.

Looking to the overall above facts, i have made all payment against my all purchases and therefore, i am not liable to pay any charges and / or payment which is not concerned with my purchases.

To avoid dissatisfaction and complaint against the bank authority of standard chartered, bank authority has to reconsider in respect of the above matter and with the all charges and wrong payment debited in my statement.

You are requested to pl. Do the needful and give necessary instruction to the concerned officer and / or the department for the above matter for keeping better relationship with your valued customers and you can check up my track record from the beginning in respect of any of the bank credit card as i have already made payment against my all purchases which pl. Note.

Thanking you,

Dilip patel
[protected]


Cc to
1. Reserve bank of india
2. Indian consumer complaints

Loan smart credit loan account number [protected]

The above loan overdue according to standard chartered was inr 41, 448.77
My father has settled the above loan for an amount of inr 10, 000 / = vide cheque number 913377 canara bank viveknagar branch bangalore -560047
I have a settlement letter saying settlement of account on 15/02/2010.
The cheque also has gone through (Cleared).
Still i get letters from standard chartered bank asking me to repay inr 31448.77 and that they have appointed some agency to collect the same.
I have received this letter today also.
The same was in the lok adalath court vide case number 7184/2009.
My father had taken all the copies and original of the settlement letter.
Standard chartered then withdrew the case before the hearing on 12/12/2011.
The withdrawal memo is kept in file number 11771/2008 and i have a copy of the letter confirming withdrawal of case by standard chartered bank with the lok adalath court with the court seal affixed to it.

Inspite of this being a totally settled account and also a time bar debt.
This unscrupulous and cheating bank standard chartered is sending me letters to repay the loan.

Hi,


I would like to know following details about the deducted amount.,

1). Can you share the threshold limit in Bank Statement beyond which the SCB is eligible to deduct 572.50/- rupees?
2). If some how it met, Is that valid Action without any intimation/information to the customer?
As per my experience Such deduction/scenario did not observed with other banks if some how it is debited wrongly, i request to you to refund the deducted amount of 572.50/-.

regards,
Feanis Das
Mob: [protected]

Hi this is Rakesh komuravelly. I have done a ATM withdraw transaction at Bank of Baroda, Begumpet branch, Hyderabad on 25/April/2016.But, the transaction was failed and i did not get the cash from ATM.I received an SMS that 5000 has been debited from my account.Kindly look into this matter as early as possible.

Thank you.
Rakesh Komuravelly.
Ph:[protected]