Star Bazaar — about home delievery

I myself and my sister are regular buyers at star bazar at Andheri. As we both. buy lot of provsions. which entitles us the home delievery. Uptill last month they used to accept the bags and promptly deliver to pur place. No compplaints. Today when we approached delivery counter attendants they refused to accept polythylene bags of oil, ghee pet bottles etc. saying that it may get and return to us.I explained them it has neen delivered till the last month and now what is the problem. In fact we are ready to give ourNOC in writing if they are damaged. They did not listen. At this point we could not return also as we had already paid the bill.Finally I had to carry things myself which was a major portion of our purchase. I am a Senior citizen and it was too heavy for me. Name of the desk attendant is Deepak. I asked him to show me the rule to which he replied ot is a order from above.I am thoroughly dissapointed by this. Most are the food items and in any case have to be handled carefully.Normal care is expected and suffiecient. Our Baniyas also delievering these items. Why cant star bazaar who have better facilites. I request the authority to look into ot and take promt action