Hi Team,
This is Jagparit Gill from Mumbai and my complaint is against Mr. Asif (Managing the Andheri East Branch) regarding dishonoring request by consumer.
19/12/2021 while entering to the Grocery store it was said that we need to present document for both vaccinations as this has been the new rule by the govt, when mentioned that our 1st dose is done however after the 1st dose there is a time gap of 84 days for the next one so what will a consumer do in order to get their groceries in place if the 2nd dose is not in place.
To which Mr. Asif's response was that please contact Govt and ask them this question, when asked to connect with his superior simply told me to take the number from the store and call in to which when I requested him to call from his phone he again denied and and dishonored the request completely. Since he did mention to contact govt when asked for the number said I dont have any details for the same.
As a solution he did tell me to order things online however the rates are way higher then what a person can get from the mall so why as a consumer shall I pay extra and which was asked to him and his response was Yes the rates are higher but we cant allow you to enter in simply for the reason that you are not double vaccinated.
My question is very simple to the Govt and Star Bazaar as well that if a person has got there 1st vaccination of course the 2nd one will be due in time but that does not mean that a consumer should be denied from there basic needs to buy food from these food malls. In todays time of inflation how can a consumer manage to buy groceries at inflated prices from regular stores. At the same time its really sad how staffs are not trained to take care of responding consumers. I have a family to run and just because I dont have the 2nd dose done yet doesn't mean a consumer should be stopped from getting their basic needs fulfilled.
Regards,
Jagparit Gill Was this information helpful? | 
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