Star Health And Allied Insurance Complaints & Reviews

I have taken an Mediclaim Insurance for 1,00,000 on 20th Jan 2009 and renewed it on 20th Jan 2010. But I have not received my Insurance ID card yet. Every hospitals demand for an ID card when there is an admission case. Each time I was calling the insurance agent and he was saying the card will be issued next month. Till now I have not received an ID card. Now he is saying we can give a written compaint to the Office and that also when I called him for ID card. I am not ready to give any written compaint to any where as it is a default from the Insurance Branch office. Now I am thinking of moving to register a complaint to Insurance ombudsmen office.

Dear Sir,

Recntly i got admitted in Soundrapandian Bone & joint Hospital in Annanagar for Disk Prolapse in spine.I hold the STAR HEALTH & ALLIED INSURANCE CO.Ltd.No-KPM/01/MF406/1527771.The hospital did not accept the card.

Could the auhorities of Star help us on this issue.

My email is [protected]@rediffmail.com. & my mobile no is [protected]

Sir,
I am G.THIRUMURUGAN,B.E.,M.B.A., working as Assistant Engineer(Industries) in the Department of Industries and Commerce,District Industries Centre,Erode.
I have taken Star Health Insurance Govt. Employees Scheme through District Industies Centre,Coimbatore and monthy Rs.25 is being deducted from my salary. But very unfortunately, till date ,I have not received the I.D.Card.
My Star Health Insurance No:CBE/01/IB303/138672.
Kindly issue ID Card as early as possible.

Dear friends, never take a policy from star health. That is my experience. I have submitted claim No: 7320
in May 19,2010 and when ever i enquire about the status, they will say, we will call back and after that no response. I called them around 10 times and never got a response from them.Now i really got desperated and i feel that i will never get a refund from them. So i am planning to give a complaint against star health , trivandum, plammoodu office in consumer court. so never get in trap with star insurance hearing the sweet words of agents. a very very bad company.

Dear Sir,

I would like to introduce myself, K.T. Janakiraman, bearing Star Health Policy No. P/700001/01/2010/002278 and Claim intimation No. CLI/MIG/2010/700001/0058327. With reference to the claim rejection letter received on April 21, 2010, I would like bring the following to your notice.

I was on official duty to New Delhi in the month of February 2010. During my stay at New Delhi, I was suffering severe epigastric tenderness and recurrent vomiting. On 23rd February 2010, I met Dr.Sandeep Gulati for treatment at Kailash Hospital, Noida.

Since the diagnosis of illness was very much severe, Dr.Sandeep Gulati advised the need for proper treatment. Further, I was duly admitted to the hospital for diagnosis and medication on 23rd February, 10 (9 PM). Subsequently, post diagnosis & medication, I was duly discharged on 25th February, 10 upon medical consultation & the consulting doctors approval. I wish to bring to your notice, Star Health Insurance Representative Dr. Harish Nagpal also visited on 24th February,10 to verify my admission & the treatment administered to me apart from completing the formalities associated with claim insurance.

Upon going through the fine print of the clause regarding claim, the following is clearly stated in the policy document from Star Insurance. Also, the following is specified as exclusion in the Claim Rejection Letter:

“Could have been treated as Out Patient Basis”

I wish to reiterate, my case was very sever recurrent vomiting and epigastric tenderness and needed proper diagnosis for treatment. That is why as specialist Dr. Sandeep Gulati MD (Med) and DM (Gastro) had advised to admit for the treatment which was duly followed by me.

I have been following up on claim settlement for the past month & a half with your offices but with no result. Finally, I received a communication from your office dated 16th April, 10 stating the claim has been rejected with reason stating this case could have been treated as Out Patient in spite of the consulting doctor admitting me.

I have been made to run pillar & post and have duly submitted the following documents through your branch office in Mysore apart from speaking to your representative (Ms/Niramathi) who have advised me to write a written complaint in this regard.

I would sincerely request you to look into this case & duly do the claim settlement. I have been regularly paying my premiums apart from recommending Star to many of my colleagues. In spite of this, for a genuine case, if there is a claim rejection, I will be left with no choice but to approach consumer forum in this regard.

Look forward to hearing from you at the earliest.

Best Regards,
KT Janakiraman
MYSORE.
99863.91720

Sir, I am varadharajan M.Sc., M.M.Ed., Head master, N.Vellalapatti Govt. High School, Uthangarai Taluk -635207 Krishnagiri District. Tamilnadu.

My staffs were taken Star Health Insurance Govt. Employees Scheme. Monthy Rs.25 deducted their salary from Sep'2007. but till date they were not getting their ID card. Several complaints in our Krishnagiri region. Three times application with photo given. Chennai Head officice also not responding properly. given below my starhealth alloted - R.P.Kavitha- KGI/01SB[protected] G.Jalendiran-Kgi/01SB[protected]
kindly give the instruction how can we get our ID cards.

Sir/Madam,
I am a cosumer in your star health insurance company. Behalf of my son Jeremy Blessing 3years old. Policy number is: P/111100/01/2010/000516. The claim number is:80799. He was sick and we admitted him at Holy Cross Hospital in Nagercoil for sour throght, cough, cold and severe fever on[protected] to[protected]. When we admitted in the hospital eventhough I showed the insurance card, still they collected Rs.1,000/- (One thousand only) and they told me that when the hospital recieve the money from Star Health Isurance Copany, they will re-embess me.But the bil came up 5,928/- (Five thousand nine hundred and twenty eight only). The remaining balance I paid from my pocket. When I phone to Tollfree of Star Health Isurance for the re-embasement,they asked me the bills. So I got xerox copy of the bills from the hospital with the attest and signature of the Doctor and I sent it on 17th of february to the Star Health Insurance Company. I have the acknowledgement of the post. But the company is not responding properly. They did not give me any notice about it and after I phoned them up several times, now they are asking the original bills. I am getting frustratted. Please can you kindly help me regarding this matter. I would really apreciate. Sincerely,
Srinivasan.

To,
The General Manager
Star health and Allied Insurance ltd,
Chennai,

From,
The Correspondent,
Sacred Heart Matric .HSS
Padanthalumoodu

Sub: Re-imbursement of claim reg

Dear Sir

1) Policy No.C/TVL/900000/SSP/01/2007-08/000242
Claim No.Corp/CL/2007-08/ TMC900000/5752
Sl.No436 Name S.B. KARTTICK

Bill Amount Rs. 24000/- Sum insured Rs.10000/- settled amount Rs.2873/-
Why balance amount is not given? If he is eligible for the balance amount please do the necessary arrangements.
2) Policy No.C/TVL/900000/GMC/10/2008-09/00236
A) I have given the cheqe on27/05/2008 no.514438 of Tamilnadu Mercantile Bank Padanthalumoodu. And you have issued the document dated on10/07/2008 and I have received it on 28/07/2008 in between there are seven claims are there.
Named R.S.Riya, Akash.A, S.S.Benish, Nimitha, Seena Raj, Ajay.AS, M .Monisha Sherin and I have submitted the bills on 26/08/08. and I have recived cheque for R.S,Riya Claim No.022691and Ajay A.S. No065821.ather five are pending

All these claims are also in pending for more than one and half year

Name Claim No. Name Claim
B) 1 Kiran Godfray 8234 2.Abina Mol 9523
3.Ashika 9920 4. Sharan Raj 9921
5. Chinchu 11122 6. Sharan raj 12194
7. Vishakh.RL 15483 8. Vivek.V.G 16046
9.Cimiya john. 15887 10.Roshin.JS 16048
11.Asir julin 17850 12.Ajay R Kumar 18938
13.Asika MS 22437 14.Arun Kuma 22563
15.M.Sargin 22976 16.Anupriya 23326
17Alfidaslinma 23787 18.MR.Rijo 24653
19.Vaishnavi.M 24752 20.Nandika 25347
21.Aknti jetald 25558 22.S.Ajay 25821
23.Ahjesh 26173 24.Panchami 26259
25.Abitha 27770 26.Dalvin.V.S 28785
27.Vidhya 29125 28.Neha Thomas 29786
29.Antony Thomas 29789 30.Manoj M Nair 603
31.Vishnu.MP 2238 32.Arun Kumar 2924
33.JenilRaj 3381

All these claims are in pending. Please do the necessary arrangements to get the claims. It is already one year and six months are gone. I have conducted local area manager ,Zonal manager, Area managerbut no response

Yours Faith fully
Correspondent
[protected]

Please note that the insurer has canclled my wife's policy stating that they will not continue the policy as my wife has Parkinson Disease, thus they have refunded me the premium on Prorata basis.

As per the IRDA norms if an insurer cancells the policy on its own descretion then they have to refund the total amount of the premium.

Request you to please look into the matter and please help me in getting the refund cheque.

Even after my repeated mail to the insurer I have not received any reply from their side.

Dear Sir,
It is to be brought to your kind notice that I have taken the policy from your co. bearing policy no P/161100/01/2010/002404 having claim no 016526 to your concerned office to Mr Anshul Lamba who works in civil lines (Delhi) 3 months before but till date i didn't got proper revert from your side
My claim amt is around 4000/-and i have given all the original documents to Mr Lamba each time he says you will get the claim in next week or after 2 days but till date i am with empty hands
I was very much harrased mently and physically both and i don't know what to do
He finally told me that Mr Rajiv Jain (Area office- claim) says to told to client we will not give him the claim and do whatever he can do If he want to lodge the complaint in chennai he is free to lodge the claim
Is this the way to talk with the client
Hope to hear from your side soon

regards
Sanjay gupta
[protected]

Hi, I had taken Diabetic safe policy for my mother Mrs. Meena Sharma age 46 yrs in Nov 2008. Her Policy number is P/161113/01/2009/000536. At the time of taking this policy, my mother was diagonosed as diabetic (She was not on Insulin) and she was taking treatment for frequent swelling of foot because of malfunctioning of one of the kidneys. All medical reports, medicines and other treatment related records and details were furnished at the time of taking this policy. My adviser ( Mrs. Vermani) has a copy of all records with her and same was confirmed by the brach head of Chandigarh Mr. Amit Julka as well.After reviewing all documents, Star health Insurance issued the policy.
I July'09, acute renal failure was detected as both the kidneys stopped working. In july end, doctors advised for either dialysis or kidney transplant. On 1st Aug'09, first dialysis was done and on 16 Sep'09, Kidney Transplant was done. My cashless claim was rejected on grounds of pre existing desease. Its strange that both Surveyor and my insurance adviser were shocked to know this. As per the surveyor, he had mentioned all details correctly and he was willing to reverify the details if contacted again by Star Insurance. My adviser and Brach head agreed to the fat that policy was issued after reviewing her health condition and Star Insurance should honour the policy by approving the claim.
I again filed for reimbursement wherein the treating doctor has very clearly mentioned that disease was not pre existing. After much followup from 17th Nov to 2nd Jan, i finally got a letter from the company that claim was rejected as disease was pre existing.
STAR INSURANCE HAS IGNORED SURVEYOR'S REMARKS, SR. SURGEON'S COMMENTS , ON TOP OF EVERYTHING, THEY'RE CLAIMING THAT FACTS WERE NOT DISCLOSED AT THE TIME OF POLICY WHEREIN MY ADVISOR AND BRACH HEAD HAS COPY OF ALL DOCUMENTS WITH THEM.

I would strongly urge to every one reading this , not to take policy from star insurance as there are frauds sitting in the company with an aim of makig money and cheating others.

From
A.Amirthanathan
(Retd) Assistant Executive Engineer
39/2 “SARO” , 4th Cross
Timber Depo Road
Nesamany Nagar
Nagercoil - 629001
Phone[protected], Cell -[protected]
E.[protected]@gmail.com

To
The Director
Consumer Council of India


Respected sir,

Sub: Medical Reimbursement payment of A.S.Ambish (Life member of
Human Rights Organization Member No.142675) from Star Health
Allied Insurance Company Ltd.- Delay in claim settlement – regarding:

Ref: My application July 2007 addressed to the National Human Rights
Organaisation Nagercoil.

I am a Consultant for Civil Engineering Construction in PSN Group Of Institutions Palayamcottai Taluk . I have insured myself and three of my family members in Star Health and Allied Insurance Company Ltd. Chennai (Phone[protected] –Toll free – [protected], Fax-2828886, E [protected]@starhealth.in) through their Branch Office at Thirunelveli (Phone No[protected] Vide (Policy No.C/TVL/900000/GMC/01/[protected]/00172).

My son A.S.Ambish was admitted in the Dr. Morris Mathias Hospital Nagercoil on 30.08.008 and discharged on 1.09.2008. I have informed the details of admission of the patient to the Insurance Company Head Office at Chennai and the Branch Office at Tirunelveli and received the claim No. 9489. The representative of the company visited the Hospital and collected the details from the patient and from the Hospital authorities.

I have sent the original bills and discharge summary of the investigation reports received from the hospital duly filled up their claim form for the reimbursement amount of Rs.5026/- (copies enclosed). I have requested the reimbursement amount so many times through E-mail, SMS and over phone to their Head Office at Chennai and to the Branch Office at Thirunelveli. Moreover, I have sent the requested details of the company (details of the Emails sent on the subject is enclosed.


I have been receiving a usual reply “The bills are under processing and investigation” for the last 6 months. After a period of 10 months from lodging the claim, the Insurance Company now ask me to submit the original investigation reports. I am unable to understand ‘What they are asking for.

It is the company responsibility to depute any responsible person to the Hospital to investigate and verify the details against the claim submitted by me. Further the original bill details were already submitted to the Insurance Company and other original details are kept at the Hospital for further treatment of the patient. The Company has already collected the details from the Hospital

By not responding properly against the claim and declining repeated attempts to contact the company it is very clear that they are trying to cheat the customers. I have already suffered payments in lieu of the insurance premium amount and suffered financially and mentally due to the continued neglect of the financial loss.

Considering the above details, it is submitted that priority actions may kindly be taken to order release the actual claim for Rs. 5026/- and damages for the mental and physical sufferings for the continued neglect of the claim.



Yours Faithfully,


A. Amirthanathan

Encloses :

From,
A.Amirthanathan
(Retd)Assistant Executive Engineer
39/2 SARO , 4th Cross Street,
Timber Depot road,
Nesamony Nagar,
Nagercoil -629001
Phone[protected] ,Cell-[protected]
[protected]@gmail.com

To,
National Human Rights Organaisation,
Nagercoil
Head office : 1st ,street,janakpuri,New Delhi.
138/1,Bigcar street,Thiruparankkundram,Madurai. Phone : 2485251
Cell No : [protected]
Sir,
Sub; Medical reimbursement payment of A.S.Ambish (Life member of Consumer Rights Organaisation Member No; 142675)-Star Health and Allied Insurance Company Ltd –Regarding;-
I am a Consultant of Civil Engineering construction works in PSN.Group of Institutions, Melathidiyoor , Palayamkottai Taluk. I have insured for myself and 3 of my family members in Star Health And Allied Insurance Company Ltd. Chennai (PhoneNo;[protected] – Toll Free-[protected], Fax-2828886 , E-mail –[protected]@star health .in ) through their Branch Office at Tirunelveli (Phone No. [protected].
My son A.S Ambish was admitted in the Dr.Moris Mathias Hospital Nagercoil on[protected] and discharged on[protected] . I have informed the present stage of the patient to the Head Office Chennai and Branch Office Tirunelveli and received the Claim No;9489 ( Policy No.C/TVL/900000/GMC/01/[protected]/00172) The representative of the company visited the Hospital and collected the details from the patient and from the Hospital authorities.
I have sent the original bills and discharge summary of the investigation reports as received from the hospital duly filled up their Claim form for the reimbursement amount of Rs.5026/- (copies enclosed)
I have requested the reimbursement amount so many times through E- mail , SMS, and phone messages to the Head office Channai and to the Branch office Tirunelveli (Phone No.o[protected]. .More over I have sent more details as requested by the company then and there (copies of E-mail enclosed) . The period of Insurance policy was one year from[protected] to[protected] and the date was expired on 16-6-09

I have received the usual reply ie “ The bills are under processing and under investigation “ for the last six months.
After ten months they have once again requested me the original investigation reports . I did not know what they are asking ?


It is the responsibility of the insurance company to depute their responsible person to the Hospital to investigate the details of the patient . The orginals are available at the Hospital for further treatment of the patient.
They are cheating the customers and the customers are suffering mentally , physically ,and financially . I am requesting that, these types o[censored]nnecessary activities should not be practiced hereafter.
Lot of customers are suffering much ,due to their unnecessary activities . Please instruct the company to avoid such type of unnecessary remarks during the payment of reimbursement amount.
Thanking You,

Nagercoil Yours faithfully
-07-2007

(A.Amirthanathan))

I am asenior citizen &registered with star health insurance my no. being CORPCL2010-10PMC16111739813 .The company is not sending any papers to forward a claim of a surgery which I am oterwise allowed as per the policy rule & also they are putting false allegation on me that i hid facts.Pror to this Iwas a corporate policy holder as my daughter was working as a vice president atGE. I hope a helping hand as she is not in India & I am with my other but pooor daughter an army officer wife

I would like to draw your kind attention to the following facts :

1. My total No of Claim :6
2. Reimbursement : 2
3. Reason for rejection : Pre-existing Disease 4. Claim Nos. : 6919, 4361, 4670, 8192, 7711 & 8072

All the above claims (except Claim No 8192) are for the same patient & for the same kind of disease & treatment & even treated by the same Doctor (Dr Rakesh Patil - Gastroenterologist).

Claim No 4361 which was reimbursed by STAR HEALTH is one of the events of Hospitalisation in the above claim Nos. for the similar kinds of medical complications of the same patient in different periods of time.

Most of the times the patient was hospitalised in nearby hospital.
Once the hospitalisation was done at WOCKHARDT HOSPITAL due to attending doctors advice.

Now, please tell me for the same kind of illness & treatment, one Claim is accepted and reimbursed by you but the other similar claims had been selected by STAR HEALTH.

This disparity in decision seems to be very ridiculous in nature & is not at all justified &expected from a reputed company like STAR HEALTH.

Hence once again I would like to request your goodself to look into the above Claim Nos. Carefully & arrange for early reimbursement.

It is needless to say that all the claims are true & genuine & was verified by local STAR HEALTH doctor in the hospital when the patient was admitted.

Frankly speaking, the patient is still under medical treatment under the same Doctor.

I hope I have been able to convince you fully through my above communication.

I have other TWO POLICY also with STAR HEALTH. All the renewals are in the month of Jan 2009.

Please cooperate me in this regard.

Thanking you,

Yours Sincerely-

P K Paul
Policy No. : P/190000/01/2008/001872

I have purchased 'Heat Pad' from Star health products from an exhibition. It just worked fine only once where upon for reuse they had given instructions to boil the heat pad without direct contact with vessel for 10 minutes or until the crystal dissolves, which I have tried many a times. Even after heating the pad for more than 10 minutes many a times, the cyrstals does not dissolve nor does the products work. Please be aware of this Fake Products company called Star Health Products, which I presume all the products are fake.

Respected Sir,

I am KANURI.CHANDRA RAO, working in STAR HEALTH AND ALLIED INSURENC COMANY LTD.(AAROGYASRI PROJECT).Sir I lost my voter identity card a few days back in my duty timings ,so meny days i search that card in someny places but it is not findout.I need that card,Please give me a good suggession

MY DETAILS:

KANURI.CHANDRA RAO
S/O NARAYANARAO
DOOR NO: 16-61
NEAR KANAKAMAHALAXMI TEMPLE
VANGAPALLI PETA(VIL)
CHEEPURUPALLI(M.D)
VIZIANGARAM -535128

sir, i am a advisor for star health insurance co. ltd. last 2 years. my complain is my customer mr. vinod shukla his policy no. p/201115/01/2009/000332 for 1,00,000/- the above policy issued on 07/08/2008. policy risk from 07/08/2008 to 06/082009. policy risk date on over 06/08/2009 due to not inform me or my client by company.

today i call to mr. pankaj rathore (s.m.) and told him the problem but he told me i have not responsible for that you can maintain your records.

i request you please solve the problem.

thanking you,

Hi,

I had taken a Senior Citizens' Red Carpet Insurance for my father ( policy number - P/161112/2009/001369 ). The policy entitled him cashless admission to any authorized hospital. On 12th of April 2009 my father was admitted to Max Super Speciality Hosptial, Saket, New Delhi as he complained of sever dehydration and vomit. On reaching hospital he was admitted and the TPA desk had informed the Insurance Company (Star Health & Allied Insurance Company) about the same. The ordeal began when we started following up for our case. From 12th April to 14th April 2009 we spoke to the following people but no one bothered to help us and finally we ended up paying money from our pocket. The list of people is given below

1> Mr.Rajkumar (Chennai Customer Care - Star Health)
2> Ms. Kaveri (Chennai Customer Care - Star Health)
3> Mr. Mahesh (Chennai Customer Care - Star Health)
4> Mr. Abhinav Misra (Sales Manager - Delhi Branch - [protected])
5> Mr. Satpal Singh (Delhi Office)

Even after following up for 2 days no intimation was sent to hospital. One of the doctor's from Star Health (Dr. Mrs. Gupta) had checked my father and submitted the report on 12th April itself. We had send all relevant details (bills, prescriptions) to local Delhi office and Chennai office (confirmation of receipt was given by both the offices). To add to the ordeal all the officers turned a blind eye to our case and on insistence told us that since it's a National Holiday it is our privilege that they are atleast talking to us.

Finally when my father was discharged we had to pay a bill of 16, 500 from our pocket. I would appeal if there is law to reprimand such act that all these guys should be penalised and so should be their seniors, so that this kind of thing isn't repeated. I feel humiliated and frustrated at the end of everything and hope some justice would be provided.

Also including in the list of people who turned a deaf ear to our case was

Mr.Rajeev Jain ( Star Health - Delhi Office - [protected])
Mr. Tapas Dey (Star Health - Delhi Office[protected]

Patient's Details:-

Name - Mr.R.S.Raina
Claim Number - 1373
Policy Number - P/161112/2009/001369
Total Bill - 16, 213.21 (Sixteen Thousand Two Hundred & Thirteen Rupees, 21 paise)

Regards
Himanshu Raina

Dear Sir
1. Mr. Munshi Lal Bansal (old Policy No-P/161100/01/2008/000767 to P/161100/01/2009/0004057 New policy)


Date 02/12/08 to 01/12/09

2. Mrs. Satyawati ( old Policy No-P/161100/01/2008/000768 to P/161100/01/2009/0004058 New policy)


Date 02/12/08 to 01/12/09

The above mentioned policy was got renewd from 2/12/2008, inspite of my sending you the payment before the expiry of the previous policy(24/11/08) through your Agent Mr Vishal Wadhwa.

Why This Policy was renewd after 9 days?

I had contacted Mr Vishal Wadhwa, and he contacted Mr Sunil Sharma, who send me the following mail, but I want to know that if any medical requirement situation had been there between this lapsed period(24/11/08-2/12/2008), where would my Parents had claimed the reimbursement and the riders imposed by your company for First year are still there in this second year policy as you have issued it at a later date ?

Regards
Deepak Bansal
[protected]