Star Health And Allied Insurance Complaints & Reviews

I am the holder of policy no. P/700016/01/2023/036231. I had already sent the details of my child to their staff in order to add my baby's name in the policy. But it has not been added until now. Their staff didn't inform us to send the details through email, he told me to send through whatsapp. So I send it in whatsapp, all the details were sent to him on 7 March 2023. The baby was admitted in hospital on 14 August 2023. When we contacted the staff regarding claim, he said even though the baby's name isnt added, we can claim through reimbursement process. We did that but the claim was rejected. Now they are saying that claim was rejected because baby name wasnt added. I had also mailed the company to add the baby's name but the process has not been yet done. Also, the staff is not attending our calls.

This is senthilvel. My policy number is [protected]. I raised a claim on 15/Jun/2023 and I submitted all the original bills on 28/Jun/2023. The claim amount has approved on 24/Jul/2023. I spoke with the customer care persons five times and 15 days before they raised a ticket (ticket number 7884634).
But I haven't get the amount yet. Every time they are telling you will get the amount by this week. Please help me to get my amount.

Hi,

I am jyoti, I never worked with star health and allied insurance co Ltd in 2016
(Shaba[protected])).
But it's showing in portal inforce.

As i joined axis bank I need to register here as per my job role.

Kindly do the needful and remove my pan number from irda portal.,
So i can register here.

Name- G jyoti
Number-[protected]
Email id- g.[protected]@gmail.com

2 August 2023

Re: Star Health and Allied Insurance.
After Sales Services
Subject: Impolite, Rude and Unhelpful behaviour of Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal
Ref: My Policy no. P/171134/01/2024/003878
Reproduced is converstion/messages exchanged between me and Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal
Quote:
01/08, 17:57] N V SARMA:
Your policy P/171134/01/2024/003878 dispatched through Fulfiller on 26-JUN-23. If you do not receive the same within 7 days, kindly contact the Branch Office.
Star Health Insurance
.
[01/08, 17:58] N V SARMA:
above message received on 26 June.
Policy copy not yet received
Please send a hard copy
Thanks

[01/08, 18:00] Star Health Shivram:
Come in branch and collect

[01/08, 18:29] N V SARMA:
Please send it by post or courier

[01/08, 18:29] Star Health Shivram:
Not possible
Better you ask your agent

[01/08, 19:09] N V SARMA:
I don't have an Agent.
I think Star Health has Agents!!!
I had informed you that YOUR AGENT is not giving me any service.
I had also asked you/Star Health to remove his name from our policies.

You are also not polite and helpful.

[01/08, 19:13] Star Health Shivram:
Ok
Unquote:
Hope the above is self explanatory.
From the above, one may kindly note that Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal has not used words like: Please, Kindly, Thanks, Thank you etc. His tone is very rude, impolite and commanding! Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal says “Come in Branch and Collect”; “Not Possible” etc.
I have never come across such impolite and rude manners from a service sector. Even Income Tax Dept people are more Polite and Courteous even after being Government!!!
I hope this communication goes to somebody who is Senior in Position to Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal. If not please send me the contact details of the Senior/Superior!.
I am very very unhappy with Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal. Since I will have to do business with thim which will be very very difficult, I have to think of alternatives!
No wonder Star Health and Allied Insurance AGENT MR. JAYAN SHANKAR is not giving me any service. As is the KING so are the subjects!!
I have requested Star Health and Allied Insurance customer care people to send me a hard copy. But the thing I don’t understand is: every time they claim that the Policy copy (we have policies for me and both my parrents!) is sent by fulfiller, it never reaches us. And every time we have to struggle like this!
Is it too much to expect a phone call from some one who is superior to Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal to discuss future course of action?
Thank you

Dear sir,

I am writing to formally request the termination of my Agent Name, [SIBIN CHACKO], with the Agent code [SHABA[protected]] Linked PAN number CYWPS4801D

Please let me know if there are any specific guidelines or forms that need to be completed, kindly provide them so that I can expedite the process.

Thank you

Request for Removal of PAN from IRDA Site

Dear Sir/Madam,

I am writing this letter to request the removal of my PAN from the IRDA site for Star Health Agent as I have resigned from my position in the company. I was working as a Star Health Agent for your esteemed organization, but I have now decided to move on and pursue new opportunities.

I would like to inform you that my resignation has been accepted by the company, and I am no longer associated with Star Health Agent. However, my PAN is still showing on the IRDA site for Star Health Agent, which is causing confusion and may hinder my chances of getting a new job.

Therefore, I kindly request you to remove my PAN from the IRDA site for Star Health Agent as soon as possible. It would be greatly appreciated if you could expedite this process to avoid any further inconvenience.

Thank you for your understanding and cooperation in this matter. If you require any further information or documentation, please do not hesitate to contact me.

Sincerely,
Sagar Nikam
Pan no ALUPN8375J

Dear Sir/Madam,

I Dibyendu Kundu is requesting you to cancel the agent code of STAR HEALTH AND ALLIED INSURANCE CO. LTD.

I have mentioned the details, given below.

Name : DIBYENDU KUNDU
Agent code : SHABA[protected]
Company : STAR HEALTH AND ALLIED INSURANCE CO. LTD.
Pan Number: BVWPK4468A

Kindly please remove my Agent code and Pan ID number from IRDA Portal asap.

Hi Team,
We have ported our 6 years old policy ( United India insurance Ltd.) to Star
Health and Allied Insurance on 20-Sep-2022 with all PED covered ( mentioned in policy already.

Now we admitted the patient ( Madan Singh ) to hospital on 27.4.23 at Sarvodaya Hospital Sector 8 with difficulties ( mentioned in Discharge report and after the treatment we requested to discharge our patient,

But as the TPA team asked us that please submit the lumsum amount of bill because our claim was rejected due to the reason Non Disclosure of Pre Existing disease.

now i would like to ask the question to Star health that if the policy is ported from current insurance so now it is company job to fetch & check each and every past claim record from the last insurance company.

but now they are saying that this is violation of clause mentioned in policy the policy .

apart from this claim rejection they canceled the whole policy so i would need the help so that the policy should be revived and the claim which is rejected need to provide through reimbursement.

I paid 25000per year in this company.recently i claimed insurance for papillary carcinoma in thyroid gland.dictors suggested thyroidectomy which costes 177000and they have approved only 68000which is only 39%of the bill to be paid.Premium amount is huge but insurance service is utter waste of money.they event don't respond properly to calls.keep asking us to call others instead of providing solutions.very very disappointed with the service

Sir,
My issue has yet not been resolved regarding the removal of my PAN from PAN lookup.
Please find the details in the attached file.

Thank you.
Manish Kumar
+91-[protected]

How can I remove my PAN card from IRDA?

PAN No. - AYRPK3437C
Insurer - Star Health and Allied Insurance Co. Ltd
Agency Code - SHABA[protected]
Status of Agency - Resigned

Thanks & Regards,
Manish Kumar,
Mobile No. - +91-[protected]

Sir, My self Venkatesh, Please remove MY Pan from IRDAI urgent
Name:Narra Venkatesh
Code:BA[protected]
Pan:AQZPV4044L

Remove pan from irda
My pan DOLPM7794P
AGENCY CODE- SHABA[protected]

I have submitted all my require documents like ID card and appointment letter in star health company to surrender my agent code
BA[protected]
Already 15 days gone but still I did not get my NOC.
I am really depressed for this matter.
I didn't join others company without de activate my code.
Also I did self deactivate process.
But no result.
Regards
Chitrangshu sarkar

Dear Sir/Madam,

I am writing to bring to your attention an incident that occurred on August 2021 at Suyog Hospital, Nagpur. Santosh Chand, the Vigilance Officer of Star Health Insurance, came for an investigation of patient documents and created misbehavior with the front desk staff.

When our receptionist asked Santosh Chand to show his identity details, he created a nuisance and behaved in an unprofessional and aggressive manner. His behavior not only caused inconvenience to our staff but also caused distress to our patients who were present in the waiting area.He has filed wrong information at star insurance companty to affect the image of suyog hospital and unfortunately company has taken strong unethical decision to black list our hospital. We have recently faced black listing of our reputed institution by other private insurance companies due to this wrong reporting.Hence we have decided to expose this matter to bring your attention about the actual incidence happened in August 2021.

We understand that your company has strict policies against such behavior, and we believe that the actions of Santosh Chand were unacceptable and a violation of your company's standards. We kindly request that you investigate this incident and take appropriate action against Santosh Chand to ensure that such behavior does not occur in the future.

We would appreciate it if you could keep us informed of the outcome of your investigation and any steps taken to address this matter. We value our relationship with Star Health Insurance and hope that this incident does not affect our future interactions.

Thank you for your attention to this matter.

Regards
Dr Girish Motwani
MBBS, MS ORTHO -GOLD MEDALIST
FELLOWSHIP IN FOOT ANKLE ORTHOPEDICS ( CHICAGO, BIRMINGHAM)
Consultant Foot & Ankle orthopaedic surgeon
Director, Suyog hospital, Nagpur
Director, The foot and ankle orthocare, Nagpur
Executive committee member, IFAS
Joint secretary, Vidarbha orthopaedic society
+91 [protected]
gitz.[protected]@gmail.com
www.drgirishmotwani.com

Dear Sir,
My Agency Code (13 year old )From Star Health is BA[protected] have been deactivated in Feb-2023
You are requested to remove my Pan Look Up for star Health Only from IRDAI Pan Look Up Portal, so that i can Join Other Health Insurance Company .
it is urgent .
yem
Thanks,

The subject's claim was rejected by the Insurance company saying the Patient is normal and no admission was required. Whereas I have presented Doctor's (DR Kavitha P- Bangalore North Hospital) Justification letter, even after the Insurance company not willing to settle the claim (Fair enough).
The insurance company provided the senior doctor's number in the rejection letter to discuss the rejection @ Senior Doctor at ([protected]), but no one picks the number.
When trying to reach star health Grievance No[protected]it gets auto-disconnected).
when am trying to get help from Bangalore Grievance (Mrs. Usha [protected]) she is on sick leave i.e[protected] @ 10 am, so she is not available.
Please, Help Me, I paid for the service, if am not getting the desired service, then it's as good as not having health insurance.
Please return back my original documents and policy cancellation procedure. I cannot run around you guys, you guys taking advantage and just fooling around. Openly looting the customer in the name of insurance.
Policy details:
Policy Holder Name: WM Maduka Kelegama.
Policy Number: P/161/30/01/2023/067637
Provider: Star Health and Allied Insurance Co Ltd, Chennai
Policy effective date: 22-Jul-2022 ~ 21-Jul-2025
Claim Intimation number: CIR/2023/161130/1671248
Hospital: Bangalore North Hospital-Bangalore.
Diagnosis: Acute Tonsillopharyngitis
Date of admission:18/03/2023

Unable to renew via website or mobile app for past 3 days. 18 Apr 2023

Yesterday I bought a health plan from Star health insurance. My policy no. P/700019/01/2024/000563 in name of my mother Nirmala Devi. They told me terms and conditions differently but when I read the documents sent by them, the information is changed. Like I told them Pre-existing disease but in documents it is stated that no such information is declared. Now I feel that they try to trap me in their fraud. So due to trust issue I would like to get refund as per rules.

My uncle Ganesh K, 57 years old is a long time customer of Star Health Insurance. He had renewed the insurance for a period of 3 years in June 2022 and a standing instruction was provided to deduct from the credit card. 2 Payments were successful and without any information, the payments stopped going out. Mr Ganesh has his Glaucoma surgery scheduled and the insurance desk at the hospital informed that his policy is cancelled. This came as a shock to him as he was not prepared to pay for the operation. He was distressed and under lot of stress due to the same. His relatives stepped in and helped him with the money for the operation. This is highly unacceptable that without any reason or intimation, his policy was cancelled.