Star Health And Allied Insurance Complaints & Reviews

To
The Branch Manger,
Star Health Insurance,
Vijayawada.

Dear sir,

Sub: Request for deactivating my license (BA[protected]) from IRDAI portal.


I Pabbisetty Subhash working as a star health insurance agent bearing license number BA[protected], Hereby requesting you to please deactivate my license from IDRAI portal. As I am going head with my career in other organisation, I need to submit my NOC to join the company.

Therefore I request you to kindly accept my resignation as an agent and help me with the NOC for my license code BA[protected].

Thanking you

Yours sincerely,
Pabbisetty Subhash
License code- BA[protected]

I am an existing Star Health And Allied Insurance customer. I have an active health insurance policy that is about to expire on 25/8/2022. I reached out to Star Health support via email on 09/08/2022 to help with the renewal process and also provided the signed letter required for sum insured enhancement to INR 25 Lakhs. Until today, there is no progress on the renewal request and the insurance company is just ignoring all my follow up emails and delaying the process for some reason. In parallel, I am also getting verbal denials from Star Health employees (Kolkata, Salt Lake office) that I cannot extend the sum insured amount as I made a claim in May-2022. However, there is no such clause anywhere in the policy document and also the Star Health agents are not willing to provide the denial reason in email. I also have submitted a complaint with IRDA but only received a token number[protected] as an acknowledgment and no other solution.

I need help in renewing this policy to a higher insured sum amount before the expiry date. If there is a clause that says I am not eligible for sum enhancement as I made a claim then Star Health should send that in writing and also highlight that clause in the policy document.

I Vijay Shankar Mishra Assistant Territory Manager of Star Health and Allied Insurance Co. Ltd Employee Code: SH33514. If anyone need any help to resolve any rejected, decline or pending claim please contact me 24 X 7. I am always ready to help the needy people I am sharing my contact no and email id for further communication Mob: [protected] and Email Id vijay.[protected]@starhealth.in

Chitra Sarma
M-5/1, Ganesh Krupa CHS
Kashish Park, L B S Marg
Thane West 400604.
14 Aug. 22

Star Health Insurance: P/171134/01/2023/004674

I have bought/renewed the above policy around 7 July 2022.
They sent me a message saying Policy is despatched etc. and I should contact them if I did not receive it after a week.

I did not receive any policy document even after 18-20 days. So I contacted them on their customer care number. You know how irritating this is! Every CC no. says : Dear Customer, our IVR options have changed. Please listen to them carefully. Blah Blah Blah Blah Blah. Press 1 for this, 2 for that, 3 for this, 4 for that etc. Finally you are connected to a CCE and again the automated message says: “All our CCE are busy at the moment. Your Call is important to us. Please stay on while while we connect you to the next CCE. (Who does not know that all these are FAKES!)
Finally CCE talks to you and for all security purposes makes so many verifications, which I feel earnestly are unnecessary!
Then they told me to send e-mail for which they sent me a SMS.

When I sent e-mail I am getting unwanted replies like how to lodge a claim and where to get a claim form etc.

I had to send e-mail again when I got a reply stating the document is sent by SpeedPost with Ref. no.

This makes me think that the first claim was FAKE! In other words they were LYING!

Like Insurance Hard copy is required to overcome any eventuality.

Thanks
Yours truly,

Chitra Sarma
+[protected] 

आदरणीय सर/मैडम, निवेदन है मेरे द्वारा दिनांक 09/12/2016 को स्‍टॉर हेल्‍थ पॉलिसी ली गई एवं लगभग 5 वर्षो से मेरे स्टार हेल्थ में सतत पॉलिसी प्रीमियम भरा जा रहा था, इस साल मेरे द्वारा पॉलिसी ऑप्शन में ई एम आई से भरना चाहा, जिसमे मेरी पहली इंस्टालमेंट जमा हो गई, एवं इससे वर्तमान पॉलिसी नं. P/201129/01/2022/001597 जिसकी अवधि 31 जुलाई 2022एवं P/201129/01/2022/003878 इसकी अवधि 17 दिसंबर 2022 का कार्ड मेरी आई.डी. में जुडा हुआ था, दूसरी इंस्टालमेंट के लिए मेरे द्वारा कई बार कोशिश की परंतु स्टार की लिंक फेल रही, कस्‍टम केयर पर बात करने पर बताया मेरी पॉलिसी बंद कर दी है, मेरे द्वारा ई मेल पर इस बात का विरोध करने पर स्टार द्वारा ई मेल कर सहायता करने के नाम पर 7 दिन के लिए ऑप्शन दिया गया, साथ में श्री जय सुराना सर का नंबर दिया गया, पुनः पेमेंट ना होने पर सुराना सर से संपर्क करने पर उन्होंने 10 दिन रुकने का बोलकर गुमराह किया और इसी अंतराल में मेरी पॉलिसी को बंद करने का ई मेल कंपनी के द्वारा कर दिया। श्री सुराना सर से बात करने पर कहा गया की अब कुछ नही हो सकता। कृपया मेरी पॉलिसी को रिनिवल करवाने का कष्ट करे, जिससे मेरी 5 वर्ष की अवधि बर्बाद ना हो।

Dear Sirs,

This is to bring to your notice the misconduct by your verification officer Mr. Santosh Chand, (Emp. Code: SH34634, ID card enclosed) in April 2022 during his visits to my hospital.
He came for verification of one of the insured patient’s claims, but without any documents of the patient’s treatment in our hospital, any letter of verification from your company, or a consent letter from the patient...

Regarding Claim :CIR/2023/170000/0529302
Hi,

This is regarding claim which is rejected .
Here policy holder Vimala is my mother who has been hospitalised.

She was hospitalised as she had feaver, cold and oxygen levels was low . Where doctor here in hospital suggested to admit here for observations and treatment. But how come some one can decide whether patient can be treated as out patient.
Iam not understanding. And we have purchased health insurance policy for our emergency treatment when it is hospitalised.But the feedback what star health is giving is not acceptable. So need resolution for this .

Regards,

My Father was feeling breathless on 11th July 2022 and Family physician refered to Cardiac Specialist for further investigation and after investigation (Angiography) he dignosed with Three Vessel Disease. So we have admitted him for Angioplasty to Insurance Company Network Hospital. While we inform in prior that we are admitting Patient for Angioplasty and Hospital requested for Cashless claim but after 11 hours Insurance company declined stating " we can't find ascertain of disease". While taking Policy they already done with Health Checkup that time they don't get any PED and now declined for Cashless Claim. Now I'm in hospital as we was having discharge on yesterday but we were unable to pay hug amount so stucked here. Please help us to get justice and discharge from hospital as soon as possible.

Hi Team,
I am a corporate user for star health insurance
My wife faced the urgent RUPTURED ECTOPIC PREGNANCY process (Faced urgent surgery), and the star health team put this under sub-limit and only approve the 50% amount of my total bill and mentioned that it’s a maternity issue when I check in my co-operate policy details their not any mentioned this kind of information than I have check-in Star health portal as well...

Dear Concern,
Referring to mentioned subject it is to state that have opted for a policy from your company in the name of my mother PUSPHA ARORA ( Policy No. P/221116/01/2022/00/1230).
On dated 11/9/2021 a bill of Rs. 390731 was sent by the Eternal Hospital to Star Health and Allied Insurance co ltd for a claim, in which the amount of Rs. 24210 was deducted. The hospital has told you by his counseling letter( copy attached)...

This is to invite your keen attention that, my self RARISH T M my policy no is P/181228/01/2022/003241 and my parents policy no is P/181228/01/2022/000668 these both policy under mohanachandran m and branch is mg road valanjabalam branch so now i would like to change this two policy to another branch and another agent because i face some issues from yours side.. so kindly note it and do procedure to next steps as i want to change
thankyou
[protected]

Hi,

First thing: Don't trust Star Health, totally a fraud company, and provides false statements by the agent. I have taken 2L plan and I have paid 3 years, till now I didn't claim, but i have paid lakhs and lakhs, this is my first claim and also for a small amount about 7-10K only. My agent (Ravi.S and phone number: [protected]) NOT PICKING UP MY CALL NOW. TOTALLY FRAUD AGENT AND COMPANY - DON'T TRUST

SUMMARY:

- I have admitted my father due to fever for 1 week.
- First thing I asked for a cashless and they rejected (Reson said: Star health and my agent (Ravi.S) have doubt about this claim) My question is: If you have any doubt why don't you come to the hospital and check.
- Secondly: Star health and my agent Ravi.S asked me to apply for reimbursement, i follow the procedure and submitted all necessary documents, even from the hospital they have called and explained.
- Then after a long time of following the agent, they asked me to submit some other document that was not relevant to my claim, I checked with the hospital and they said we provided all documents including the doctor's written certificate. Simply one thing in their mind, amount i will not pay only i will get the amount from you.

Hello,
I had paid my EMI of health insurance in the grace period after talking to one of their sales representative for which they didn't mention whose account do I have to pay the money from. So, I paid it from my child's account who is also included in the policy. Now after the money was paid and the grace period was over the managers told that the payment will not be accepted as it was not paid from the policy holder's account which is completely unjustified as the account holder is involved in the policy too and is not just a third party. It has been more than 12 days the managers are asking to mail numerous times and won't just give a reply to the mails but just give contacts to talk to the other guy about it. My policy is till March 2023 in the papers and now I have asked my lawyer to take legal action for the same in the consumer court this coming week. We customers are no fool to be rolling from one representative to another and keep telling them our story and keep floating mails to which replies are just non existent. If you truly didn't want the policy to be renewed your rep shouldn't have asked me to pay the money in the grace period itself. We have been loyal customers of Star since 2014 and have more than 12 policies from them and this is how they treat their customers. Frauds.

Bhagwan Gereja

Dear Sir/Mam,

I am Senior Engineer at Vadodara based company Rotex Automation Ltd in Gujarat. Our company has done group medical policy from Loop Health India in which Insurance company is Star Health India. In March 22 My wife suffered from severe pain in stomach and we have consulted through well known doctor Dr. Mehul Damani at Planet Woman Hospital, Ahmedabad.

Our group medical policy having total sum insured...

Sir,
My policy No. is P/121200/04/2022/000025. I took star health policy in Trichy Star Health Office. I shifted my residence from Trichy to Tirunelveli. Hence, I got NOC certificate from Trichy Star Health Office and transferred my Policy to Tirunelveli.

On 04.07.2022, the official of the Trichy Star Health Office phoned and told me to pay the Policy premium amount. SMS also come from Trichy Star Health Office to pay to premium amount. But in Tirunelveli Star health Office nobody is asking anything and no SMS came. Is my policy is in Trichy or Tirunelveli. For this activity, I am not satisfied with Star Health Insurance.

Further, I regularly paying Rs.16, 821/- P.A. But the message comes from Trichy Star Health Office I have to pay Rs.23, 263/-. Why this difference please clarify.

Is my Policy not cancelled in Trichy Office?
Why this premium amount difference?
Now where is my policy?
The official and agents of the Star Health is not attending phone properly and not acting satisfactorily. This is for your kind information.

Claim no - cir/2022/161121/3931638
Rejected by star health with out any proof of ped, grievance department also rejected how can anyone trust on star health
To buy medical policy with them
I recommend not to buy policy of medical from them they simply reject claim
Regards
Rohit Jain
[protected]

Claim no - cir/2022/161121/3931638
Rejected by star health with out any proof of ped, grievance department also rejected how can anyone trust on star health
they simply reject claim
Regards
Rohit Jain
[protected]

My mother had a medi claim policy with star. She is admitted in hospital due to denque fever. In discharge summary doctor wrongly mentioned CAD, I have submitted doctors certificate regarding wrong mention of CAD in discharge summary, after that star health refused claim with out any reason claim CIR/2023/700002/0015048. There is no relation between Denque fever and CAD. But they rejected the claim

[protected] Forwarded message[protected]
From: Abhishek Murdiya
Date: Sat, 18 Jun 2022, 10:39 am
Subject: Re: Didn't even offer offer letter and joining didn't happen
To: DR.Prakash S (Managing Director), cmd, gro, , Radha Vijayaraghavan - Assistant Vice President, Priyaranjanbabu R - (Marketing Dept), Sampath Kumar P M - VICE PRESIDENT (Marketing), , support

Dear sir

Till now the offer letter has not come nor joining, why the joining documents were taken in the month of April????, why was it called for NOC??????

In Udaipur Rajasthan branch, Mr. Why Ritesh Kumar or Mr Ankit Agarwal did all this process??????
Your joining is ripe, it was said, and the offer letter will also be given to you,

document or noc why did you take it?????

Want me offer letter
you send me today

Reply me immediately

There is no response, no reply, no solutions, till date from your side yet????

I already many reminder to reminder last 6 june 2022 se

Before joining documents april 2022 month or NOC May 2022 month

you have to answer today

Thanks Regards
Abhishek Murdiya
[protected]

On Fri, 17 Jun 2022, 12:31 pm Abhishek Murdiya, wrote:
Dear sir

Till date pending I already many follow up day to day but no one any one reply

Pls send offer letter

Pls reply on urgent basis

Waiting your reply

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 6:09 pm Abhishek Murdiya, wrote:
Dear sir

You are mailing from 7th June that the solution will be done but will not be done.
Will only mail that offer letter will also be sent and it will also matter solution.

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 1:43 pm Abhishek Murdiya, wrote:
Dear sir

Pls reply

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 8:07 am Abhishek Murdiya, wrote:
Dear sir

Pls find the attachment this matter

Thanks Regards
Abhishek Murdiya
[protected]

On Wed, 15 Jun 2022, 4:05 pm Abhishek Murdiya, wrote:
Dear sir

I already reminder to reminder but no one any one reply the matter of height

I already follow up daily to daily but no till date or till time offer letter or joining pending

Take this matter seriously & positively, my favour of solution

Waiting your reply ?????

Thanks Regards
Abhishek Murdiya
[protected]

On Wed, 15 Jun 2022, 1:04 pm Abhishek Murdiya, wrote:
Dear sir

This matter solution on urgent basis

The matter is not being resolved even with the high management, it has been a few days, they are not taking anyone seriously.

Why was it taken to joining the documents or why was the NOC asked, so much time or the loss of the code which is running the NOC should be done

Why was it not given after the offer letter came from the hr department?

I had given you the offer letter or the formal formalities for joining Udaipur branch to Mr. Ritesh Kumar ji or Mr. Ankit Agarwal ji.

Soft copy send me on mail id abhishek.[protected]@gmail.com

Sir I had demanded offer letter in April but Mr. Ritesh Kumar ji and Mr. Ankit Agarwal ji ( Udaipur branch - Rajasthan ) had asked for application of SBI code, then after giving it, asked for NOC, then now they are saying that 5-6 agents and 2 -3 If the business of the policy is there then only the joining will be done, even today the joining has not happened and the offer letter has not been received yet, you had asked for joining on 01.06.2022 and then on 06.06.2022

I also got the list made today and told Mr. Ritesh Kumar ji complete about the list and will also do the agent and policy business, even after that he said that joining will not happen now.

Have not given any document of the company, nor any training, nor product detail, followed up the offer letter many times, even after that refused for the offer letter

I have also closed the SBI code, have also given its NOC, have taken all the joining documents in April itself that your joining will be done.

For any new company joining, there is such a way before that, so what after?????? First Day High Target And Policy After Joining This Is Not Possible, & It's Wrong

I have so much trust in the future????????

This is the rule of the company, it has been said from the front, it is all process

Joining will happen only after making this policy and agent, it is telling today.

Sir you see this matter and see this attachment

Thanks Regards
Abhishek Murdiya
[protected]
----

On Tue, 14 Jun 2022, 4:11 pm Abhishek Murdiya, wrote:
Dear sir

An offer letter that has already been issued, it's been 15 days from HR department, he just sent the soft copy, why is it taking so long I don't know

Mail is going on mail only in giving offer letter or solution nothing

take this matter on some prayoti

Now how long will it take to mail the offer letter???

waiting your reply

Thanks Regards
Abhishek Murdiya
[protected]

Please see below under Mail Your department is not responding even though you are mailing from Udaipur branch

[protected] Forwarded message[protected]
From: agencycarecell
Date: Tue, 14 Jun 2022, 12:20 pm
Subject: FW: Fwd:Re: Didn't even offer offer letter and joining didn't happen
To: udaipur, Abhishek Jain
Cc: Ankit Agrawal - Senior Territory Manager, abhishek.[protected]@gmail.com

Dear Sir,

We are getting repeated mail, so we request you to please look in this matter and provide proper solution to the concerned on priority basis..

Thanks and Regards

Ravikumar.R

Agency Care Cell

Corporate Office

Chennai - 600008.

[protected] Forwarded message[protected]
From: agencycarecell
Date: Mon, 13 Jun 2022, 11:32 am
Subject: FW: Re: Didn't even offer offer letter and joining didn't happen
To: udaipur, Abhishek Jain
Cc: Ankit Agrawal - Senior Territory Manager, abhishek.[protected]@gmail.com

Dear Sir,

The forwarding email received from our Agent Mr.Abhishek Murdiya for your kind information

Please refer to the trail mail and revert to the concerned accordingly,

Thanks and Regards

Ravikumar.R

Agency Care Cell

Corporate Office,

Chennai - 600008

[protected] Forwarded message[protected]
From: Happy To Support
Date: Mon, 13 Jun 2022, 4:55 pm
Subject: Fwd:Re: Didn't even offer offer letter and joining didn't happen
To: agencycarecell
Cc:

Dear Team,

Kindly refer the trail mail and assist the agent accordingly.

Warm regards,
Bharanidharan.B
Customer Care
Star Health and Allied Insurance Co Ltd.

[protected] Forwarded message[protected]
From: Happy To Support
Date: Sat, 11 Jun 2022, 3:12 pm
Subject: Fwd: Re: Didn't even offer offer letter and joining didn't happen
To: agencycarecell
Cc: Abhishek Murdiya

Dear Team,

Kindly refer the trail mail and do the needful.

With Regards,
Pragatheeswari E
Customer Care
Star Health and Allied insurance company Ltd
Call Us:[protected]

[protected] Forwarded message[protected]
From: Radha Vijayaraghavan - Assistant Vice President
Date: Sat, 11 Jun 2022, 10:20 am
Subject: Re: Didn't even offer offer letter and joining didn't happen
To: Abhishek Murdiya
Cc: Priyaranjanbabu R - (Marketing Dept), Sampath Kumar P M - VICE PRESIDENT (Marketing), gro

Dear Mr. Abhishek

We have received your complaint and the same is being looked into.
Please give us some time to check with the concerned department .

Regards
Radha Vijayaraghavan

All you see only mails are running department wise article nothing solution, no proper reply, no good service till date and no proper response till now

On Mon, 13 Jun 2022, 7:02 pm DR.Prakash S (Managing Director), wrote:
Please look into this escalation and organize the needful

Regards,

Dr. S. Prakash, M.S., FRCS (Glasg), FAIS
Managing Director
Star Health and Allied Insurance Co.Ltd.

Follow me on:
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From: Abhishek Murdiya [abhishek.[protected]@gmail.com]
Sent: Sunday, June 12, 2022 11:15 AM
To: DR.Prakash S (Managing Director)
Cc: Radha Vijayaraghavan - Assistant Vice President; cmd
Subject: Re: Didn't even offer offer letter and joining didn't happen

Cyber Security First: External email – Use caution whilst clicking links or opening any attachment.

Dear sir

Udaipur branch and HR department offer letter which is already issued to me it has been one week to mail us soft copy or to give hard copy

The date was to be from 1st June or 6th June till today but the joining has not happened yet.

I request please send offer letter on urgent basis

No offer send, No joining, No one reply, No solution ????

Thanks Regards
Abhishek Murdiya
[protected]

On Sat, 11 Jun 2022, 9:16 am Abhishek Murdiya, wrote:
Dear sir

Offer letter Hr department already issued Udaipur branch but Unhonoured offer letter has been seen but I have refused to give offer letter or have refused even for soft copy

I went to many time this regarding offer letter or joining in branch office Udaipur

For request send me a soft copy of offer letter

I request pls send offer letter

Please look into this matter under Blow Mail

Joining Document already submitted april month or NOC May month

Thanks Regards
Abhishek Murdiya
[protected]

On Fri, 10 Jun 2022, 9:17 pm DR.Prakash S (Managing Director), wrote:
Kindly go through the details & organize the needful

Regards,

Dr. S. Prakash, M.S., FRCS (Glasg), FAIS
Managing Director
Star Health and Allied Insurance Co.Ltd.

Follow me on:
Twitter Facebook
From: Abhishek Murdiya [abhishek.[protected]@gmail.com]
Sent: Friday, June 10, 2022 6:24 PM
To: cmd; DR.Prakash S (Managing Director)
Subject: Re: Didn't even offer offer letter and joining didn't happen

Cyber Security First: External email – Use caution whilst clicking links or opening any attachment.

Dear sir

I request pls send offer letter

Joining Document already submitted april month or NOC May month

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 9 Jun 2022, 3:51 pm Abhishek Murdiya, wrote:
Dear sir

Till now the offer letter has not been received nor joining has been done from Udaipur branch, so I request you to give me the trouble of getting the offer letter.

I already many follow up but till time pending

Thanks Regards
Abhishek Murdiya
[protected]

On Mon, 6 Jun 2022, 4:28 pm Abhishek Murdiya, wrote:
Dear sir

Pls find the attachment

Sir I had demanded offer letter in April but Mr. Ritesh Kumar ji and Mr. Ankit Agarwal ji had asked for application of SBI code, then after giving it, asked for NOC, then now they are saying that 5-6 agents and 2 -3 If the business of the policy is there then only the joining will be done, even today the joining has not happened and the offer letter has not been received yet, you had asked for joining on 01.06.2022 and then on 06.06.2022

I also got the list made today and told Mr. Ritesh Kumar ji complete about the list and will also do the agent and policy business, even after that he said that joining will not happen now.

Have not given any document of the company, nor any training, nor product detail, followed up the offer letter many times, even after that refused for the offer letter

I have also closed the SBI code, have also given its NOC, have taken all the joining documents in April itself that your joining will be done.

For any new company joining, there is such a way before that, so what after?????? First Day High Target And Policy After Joining This Is Not Possible, & It's Wrong

I have so much trust in the future????????

This is the rule of the company, it has been said from the front, it is all process

Joining will happen only after making this policy and agent, it is telling today.

Sir you see this matter and see this attachment

Thanks Regards
Abhishek Murdiya
[protected]
----

I am complaining about my non payment of my Star Health Insurance Claim I am writing this letter to complain about Star Health Insurance Company about my delay in payment of my claims for reference my claim id is.CIR/2022/161130/3291871