Star Health And Allied Insurance — Insurance policy not renewed

Sir,
I renewed my star health policy (P/111116/01/2021/010792)online and I got a receipt in a message also referring to the attachments.
R/111116/01/2022/061062
but the policy document was not received. i raised concern for this each time when i sent mail i got a ticket but issue not resolved.
mobile:[protected].
mail id:[protected]@gmail.com

ticket numbers:
1883432
1878666
1868680
1873470
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