StashFin (Akara Capital) — case under section 499 and 500 of ipc - defamation

Address: Faridabad, Haryana, 121005

This complaint is against stashfin formally registered in rbi as akara capital advisors pvt ltd. I have running loan with them with loan id sest[protected] wherein my monthly emi is fixed at rs.9, 467 per month. I have been trying to reach customer care and some senior officials of this company to get my ecs changed from one bank to another but i never got response. My 2 emis got pending due to this reason as no one was approachable. Suddenly today, they sent a message to all my mobile contacts (Not sure how did they get access and who gave them permission) as follows “smarth thukral – ([protected]) is not able to pay their stashfin emi. Please have them contact stashifn ([protected])”. If you will dial this number no one will answer.

Not sure when rbi allowed banks and nbfc to do collection of dues in this manner by defaming the customer amongst their social circle. Sending messages to more than of 2000 contacts is like giving an ad in newspaper of not paying emi despite i was pro-actively trying to connect with their team but no one ever responded to my request.

I would like to file an complaint against this nbfc under section 499 and 500 of indian penal code which is a criminal offense to defame someone. Indeed it has seriously affected my reputation and my family reputation. As per clearly laid out guidelines by rbi, these kind of harassments is not allowed by any bank or nbfc.

Unfortunately, these are the people who claim to help individuals with easy loan and then defame individuals despite of their own mistakes of not responding.

I would request all concerned to take this complaint on priority so that i can proceed with court case against directors and seniors of this company under section 499 and 500 as the damage has been done can’t be reversed but nbfc like this should learn a lesson not to do this again with anyone else. This damage can provoke anyone to commit suicide as in india social defamation is the worst thing ever can happen with any individual.