StashFin — Credit line blocked

Address:

delhi

On 8/10/2023 due to technical error my limit was increased and i have withdrawn 5000/- and 1000/- on app but on next day my limit got blocked and also i got unknown ECS hit in my bank account from stashfin of rupees 5858/- i was shocked what was happening but after calling on 10 oct 23 in customer they told me the thing.After knowing that i went to my bank branch and ask them to refund the amount to source account of stashfin from were funds was withdrawn on 20 oct 23 i my bank refunded the amount then i called to stashfin customer care dept. to verify the same and unblock my limit. I have given them my bank statement in which debited amount showing and screenshots of imps reference number also.But from 20 oct 23 customer care officer are saying that our team checking and we will update the same to you. The amount(5000/- and 1000/-) which i already paid has been converted into Emi's and my limit is still blocked.