StashFin — even after paying emi, again auto debited the next day

Address:Mehdipatnam, Hyderabad, Telangana, 500028

I paid rs.8360 as monthly emi on due date 5th may, again on 6th may stashfin auto debited rs.8360 from my account. How it is possible.
When i raised this issue on chat, they are telling that it will be adjust in the emi of 5th june. It is fixed amount decided to pay monthly as emi including interest rate. Now if they are collecting (Not refunding) one month back then they have to pay the interest on it or refund immediately in the respective account.
3 months back also they did the same thing. Now it is second time and it is not acceptable at any circumstances.
Please find attached the docs for reference.
And second issue, i paid the emi on due date, so there will be no late fee, but they are charging rs.500. How and why? I can't understand.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    StashFin
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1283
    Pending
    24
    Resolved
    745
    StashFin Phone
    +91 99 5359 5222 [Grievance Redressal Officer]
    +91 11 4784 8400
    StashFin Address
    60 Arjun Nagar 3rd Floor, Kotla Mubarakpur, New Delhi, Delhi, India - 110003
    View all StashFin contact information