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StashFin — fraud complaint

I load my stashfin card (Rs.128000) from their app and as per rules i have to withdraw the whole amount and then deposit the same in to their hdfc a/c with in due date, but due to some issues i was unable to withdraw the whole amount from any banks atm that is the only reason i didn't payback the amount and just to inform regarding the same i requested to mr. Deepak on whatsapp many times for a call back through his calling no. But he didn't called me and after crossing the due date i got call from mr. Deepak regarding due to amount pending we converted the whole amount in to emi now u have to pay extra (Roi), so i informed him regarding the whole scenario and then he forwarded my issue to his senior mr. Sameer gadodra. I spoke with sameer regarding emi/ loan closer, so he guided me to get in touch with cs team, now i did the same and cs agent myra khan guided me on call as ur card is blocked that's y u r unable to withdraw cash now it's unlock from my side now withdraw the cash and deposit so that our team able to close ur loan, i did the same and provided the deposit slips as a proof to them on mr. Sameer/ deepak mail id's as well upload the same on their app via cs ticket raised option. But now they all r asking me to pay extra amount for loan closer and harresing me since long time specially mr. Sameer godara and still i m waiting for my loan closer (Solution). Help me out please as i m facing lots of issues with thier employees and from stashfin too.
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Updated by Ankit Mahendra Feb 01, 2019 consumer complaints logo
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Stashfin — fraud complaint

1 Review
Ankit Mahendra on Jan 31, 2019
Mark as Resolved

I load my stashfin card (Rs.128000) from their app and as per rules i have to withdraw the whole amount and then deposit the same in to their hdfc a/c with in due date, but due to some issues i was unable to withdraw the whole amount from any banks atm that is the only reason i didn't payback the amount and just to inform regarding the same i requested to mr. Deepak on whatsapp many times for a call back through his calling no. But he didn't called me and after crossing the due date i got call from mr. Deepak regarding due to amount pending we converted the whole amount in to emi now u have to pay extra (Roi), so i informed him regarding the whole scenario and then he forwarded my issue to his senior mr. Sameer gadodra. I spoke with sameer regarding emi/ loan closer, so he guided me to get in touch with cs team, now i did the same and cs agent myra khan guided me on call as ur card is blocked that's y u r unable to withdraw cash now it's unlock from my side now withdraw the cash and deposit so that our team able to close ur loan, i did the same and provided the deposit slips as a proof to them on mr. Sameer/ deepak mail id's as well upload the same on their app via cs ticket raised option. But now they all r asking me to pay extra amount for loan closer and harresing me since long time specially mr. Sameer godara and still i m waiting for my loan closer (Solution). Help me out please as i m facing lots of issues with thier employees and from stashfin too.
Updated by Ankit Mahendra Feb 01, 2019 Still no response/resolution from stashfin.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I have mailed my bank statement to one of the mail id of stashfin customer they didn't contact me after sending the documents nor picking the calls is that a fake or what

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    StashFin
    Customer Care Service
    Customer satisfaction rating
    17%
    Complaints
    375
    Pending
    148
    Resolved
    22
    StashFin Phone
    +91 99 5359 5222 [Grievance Redressal Officer]
    +91 11 4784 8400
    StashFin Address
    60 Arjun Nagar 3rd Floor, Kotla Mubarakpur, New Delhi, Delhi, India - 110003
    View Full Information
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