StashFin — Loan Repayment not reflected

I foreclosed my loan on 16th November 2018. I missed my 2 emi's and I closed the loan. But it is not reflected yet in the application and the agents are call me and talking very badly. I already shared the screenshots and still they are asking me to pay again. I havent received the refund of the amount yet and I said them that I havent received the refund yet, if I'm getting a refund I'll pay it again. But they are threatening me to make another payment