StashFin — no issuance of stashfin card

Website: www.stashfin.com

Hi,
I am an existing customer of stashfin and i have had multiple loans, emis for which have bee. Paid timely. No bounces. I again applied for a loan two weeks back. After much follow up my stashfin card was loaded with the desired amount with balance to be loaded. But unfortunately my card expired the next day money was loaded.
I have been constantly trying to reach the stashfin via email, chat and call back request but there has been no response.
They then suggested me to pay for new card and i paid immediately but i am still not updated with the my card details.
I was in need of the money is why i asked for loan. Because of your negligence i. Unable to use the card as you have still not issued me a new card and not responding to any of my questions.
Your service is extremely poor and i suggest you kindly take action immediately as i have to pay emi unnecessary without have the privilege to use the money.
Take necessary action immediately or i will have to take legal steps.