StashFin — No way to contact them

I have a loan from stashfin and i have been paying my emi's on time. Due to the pandemic situation i was in a financial crisis and was it in a situation to pay my emi. I am a single mother and have no support from my husband. I got a 50% salary cut from my company. I was extremely worried when the emi morotorium was announced on 27th march and i thot of contacting stashfin to help me avail of the morotorium. There is no way to contact stashfin, they do not provide with any contact number and the email id's are wrong. I wrote 2 emails to them and both bounced. I went to their website and saw a for to apply for the morotorium and i filled the application and thought i will receive a call from them to confirm the same. All my dues were clear till march and i thot it would be a smooth process. My emi date is 10th of every month and i received no call from them til then even though i had fill a emi morotorium request form on their website. As my due date passed i started receiving calls from them pressurising me to pay emi, i kept getting emails, calls, messages from them. It started stressing me out and i was scared as my financial situation has been very bad. Everytime i got a call they said that i have over due charges and i cannot get emi morotorium. I told them that i applied way before time but they did not want to listen to me or help me in any ways. It has been over 2 months i am still dealing with same issue. They have put charges on my emi's. Now they call me and say that i have to arrange money any how else they will call my contacts and references and send a legal notice. I spoke to a female person who said she is a supervisor, even after explaining to her my situation she said she can do nothing and i have to pay. I told her i cannot pay immediately and i will have to wait for my salary and some how manage to pay the installment. She said borrow money and pay installment. It is extremely sad, that these people are so harsh and do understand the situation a customer is going through. They have been given liberty to talk however they want to the customer and their company has no stopping. When people are loosing jobs and facing difficult financial crisis we have such financial organisations and their recovery companies to add to it. When i needed help and contacted them several times not a single person helped me resolve my issue. But they manage to call us from random numbers and expect us to answer each call. I am in a such a problem that i will have to make my daughter take a break from school so i can manage to pay their emi's as they will keep harrassing me and troubling me. I feel scared being a single mother what if they start calling people from my work in all this and i loose my job. It is sad that in india we have our fellow indians who do not support us. If they would ha e give me the morotorium i would have been in a better situation and knew that i have time to repay them with no added late charges. My salary i am getting is 12500 and my emi is 6800/- if i had the hold on emi i wouldn't be so scared and stressed.